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"Alex Masonry exceeded my expectations. They did an incredible job on my front steps and walkway. The team was professional, punctual, and ensured everything was perfectly aligned and built to last. They kept the worksite clean and finished on time. I highly recommend them to anyone looking for reliable and skilled masonry work! I plan to hire them again to do my patio and outdoor kitchen"

"Very well and extremely professional…got the job done in a timely manner. We have had them do several jobs for us and every one of them has come out amazing. We would highly recommend them. They are extremely hard workers and take pride in their work. We would recommend them for any masonry or stonework you need done. We cannot give them enough, praise or Compliments as to the professionalism of the work done"

"Quick, one day service, cleaned up after, friendly they even double checked with us before installing safety handles and shelves to make sure they were exactly where we wanted them."

"They were professional, friendly, and completed the job as expected. I would hire them again."

"Very pleased with the wall built and the customer service received... Guri was polite, considerate (tarp under truck, kept area clean), and a true craftsman... The stones were chiseled and time was taken to create a beautiful stacked stone wall. In today's world where it's so hard to find good people to trust with your projects/investments - I highly recommend Guri...."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Nick had done great jobs for me. He has done several projects at my house and he has not only been great at what he does, but his prices are also good. I have recommended him to other people looking to get mason work done and would not doubt in hiring him again for future project. His crew is also great. If you're looking for great service and prices give him the chance to work with you."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Excellent. He showed up promptly and persevered on a difficult situation. All well now. He cleaned up very well. I am very happy and while it can be trying to go through something like this, Alex is positive and skilled and he did a masterful job."

"We hired CTC Creations to renovate our kitchen after reading multiple positive reviews, and we had high hopes for the work Dustin and his team were going to do based on our initial discussions. While Dustin communicated promptly and seemed responsive to our needs initially, unfortunately right after the contract was signed and deposits paid, his initial work and behavior related to our project became very problematic… We encountered multiple issues: Not only did he take advantage of us financially related to an initial electrical project that his sub-contractor did for us (charging us over $400 an hour a simple outlet swap out), but he demonstrated a lack of knowledge on basic construction elements such as how to install a replacement window and LVP flooring, and most disconcerting, he is now refusing to return ANY of $4,000 deposit we have given him, telling us that we will need to hire him in order to get our deposit back. When we tried to resolve the issues, he refused to be reasonable and instead assessed multiple cancellation fees as well as a restocking fee for supplies he had not purchased. We are very unhappy with how we have been treated, and are disappointed with how he and his partner have refused to acknowledge any of these issues and are now inappropriately refusing to return the unused deposit funds."