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"All the crew members were awesome!!! They all were happy and helpful throughout the whole process. They are welcome back anytime in my house!!! Thank you to Jonny K, Kenny, And Eric for all the hard work that they did"

"Daniel replaced a dozen wood casement windows for us with new vinyl clad ones. The windows he replaced were 20 year old ones from when the home addition was constructed. The other windows in the house were replaced about 15 years ago and Daniel was able to almost exactly match those. He provided the best price and his team was quick and efficient. They did a great job and the new windows are perfect."

"He did an Awesome job"

"Out 1957 home had minimal insulation in the attic. Over the years some had been added but there were many gaps which made for uneven temperatures throughout the house. Dave and his crew removed the old inefficient patchwork of insulation. They then added channels around the rafters to promote air-flow. Finally they added blown in insulation to achieve R49 or better. The insulation is already making a difference in even temperatures all through the house. Dave and his team were punctual, professional and unobtrusive. The office was very communicative keeping us aware of all phases of the work. We highly recommend Dave and his company."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"This is ARK Home Improvement’s 4th job with us. The craftsmanship & professionalism is the reason why Noah is our first & only choice. We had our deck built about 10 years ago with pre treated timber. It has started to rot in places from general wear. Noah suggested replacing the entire bottom, railings & stairs with cedar as to its beauty & durability. The finished deck is absolutely beautiful. Noah hand picked each plank he used. It has a rich grain pattern that adds natural beauty & warmth as well as its lasting durability. Thank you Noah."

"Don and his son were fantastic. They are professional, timely, knowledgable, efficient and deliver exactly as they say they will and then some. I'll be hiring them again for many other projects."

"Phil Catanzaro was great to work with from start to finish. I appreciated him checking in before, during, and after the project. Requesting the quote and scheduling the work was seamless, and the crew was friendly, fast, efficient, and skilled. I will definitely recommend them to my friends and neighbors, and will reach out to them again for any future work."

"i have been acting as an agent/advocate for my mom who is 87. she had a roof installed which has had numerous leaks. 2 in garage (now taken care of) where solar lines go through to roof panels.; 1 from improperly sealed window (also ok now) leaking into 3 season porch, causing water damage; 1 around improperly flashed chimney (paid another company $1800 to repair), and now, another one where roof meets vertical end wall of house (leaking into 2nd floor ceiling and down wall into kitchen). Have been calling company for OVER A MONTH and still have not gotten any help from them. They DO NOT RETURN PHONE CALLS!!! Customer service (Ashley and Ryan) have both "left messages for Jesse" as well as "reaching out to him personally". I now have left messages on his cell, and WILL BE FILING COMPLAINT WITH BBB, Office of Elderly Affairs, AG, and State Board of Licensing!! ****STAY AWAY*** ***READ REVIEWS*** (here AND on other sites!!)"