AIRWAVES HEATING & AIR CONDITIONING

This company was not recommended; I have never heard of them

Air Waves was my choice for retrofitting central A/C into a nice home that was built without it. The selection process was thorough: I used reviews to select the best six installers I could find, and invited them out to give estimates. Within a few minutes of meeting John Tryon, the owner, I was pretty sure Air Waves would be my choice. His proposal was the best; to pick one example, he was the only contractor who wanted to put a return in each area separated by a door. Why? So the airflow would be good even with the doors closed. Makes sense, right? Even better, his was the low estimate, one-third(!) the cost of the highest bid. A great example of the value of shopping around. A few words about John Tryon: he's honest - he never tried to upsell me equipment I didn't need. In fact, I was the one asking for a bigger unit, just for some extra cooling margin. He's hard working - he makes his money the old-fashioned way; he earns it! He's loyal to his employees, and trusts them to a fault. He's direct - I like it; some people might find it off-putting. He's also overloaded - sometimes he might not get back to you. When I needed to reach him, phone calls worked well. I cannot emphasize this enough: with Air Waves, you must be proactive to end up with a job you're happy with. Begin with equipment selection. Electric companies offer rebates for installing energy-efficient equipment. Once you know their requirements, the key is finding the efficiency certification for your exact combination of equipment. Google "AHRI Directory quick search". Go to the AHRI Directory Quick Search and use full model numbers for both outdoor and indoor units. No certification, no rebate. I worked with John to maximize my rebate. The next major item to be proactive about: register placement. Every register I was involved with locating looked good on the first try. Several of the ones where I simply trusted the team to install them correctly, were visibly crooked. John agreed with me about all of them, and all were corrected. My regret was not being involved during the installation of each register the first time. Also be proactive about the appearance of the line-set. These are the pipes and wiring that run from your house to the outdoor unit. This is the only area where I could not get Air Waves to do the job to my standards. Specifically, even after a round of discussion and improvement, the lines and wiring were visible and unruly-looking. I ended up painting the line-set cover, and wrapping and insulating the exposed line-set myself. Otherwise, I would be giving 5 stars. I ended up with a system that looks good and works good, for a very reasonable price. Yes I had to be heavily involved; just expect that going in. Would I choose Air Waves again? Yes I would.

Price was fair. Professional in how they do their job. Call back when they say. Job started on time, finished on time, workers were polite and cleaned up.

Work was done on time and professionally. Arrived at specified time, work was completed on time, and made sure I was happy with all elements of the job.

Work was completed the same day I called....very impressed with the service I received

Company did not respond in any way to the two times I submitted a written request for service.

They responded promptly the next day and quickly found the problem. A limit switch had been moved and no longer was engaging when it should have. The tech went through the system and made sure everything was working well including adding some refrigerant.

Very well. This was a big all-day job and they did it well and entirely professionally. I was impressed and would absolutely hire them again.

They were extremely prompt, efficient and personable. My hi-efficiency direct vent water heater died late Tuesday night (10:00). They had the new one installed by 14:00 Wednesday afternoon. This was great service and I even received a 10% Veterans discount. Heads up: The old water heater had been replaced about 8 years ago by a well advertised area service provider. This new matching installed heater, 8 years later, was $1100 cheaper. This is not the first time I have run across this pricing disparity. Air waves will quote you a fair price on a quality product. and not push something you don't need. They are the good guys.

Very well. Furnace filter needed to be changed. Asked John to take a look at water heater and found possible leak. He traced it to nearby sprinkler line and advised me to call sprinkler service person. Still could be a water heater issue but not very likely. John told me what to look for in next few days, just in case. So far, so good. I appreciate his practical and analytical roblem-solving approach on this and previous calls.

They were great to work with. They were able to fit me into their schedule quickly since this wasn't a 'normal' service call I needed. I highly recommend them!

Great, issues were discussed and the tech advised on what to do to get unit performing well and did the work, unit is performing well

John came, determined a part (ignitor) was needed. He said he would order, but none available. Five weeks later I called, and was told they had 'lost' me somehow. New appointment, determined same part needed, but he said none available. I went online, ordered the part, it arrived in about a week. As John indicated it was extra to install this, I opened the fireplace, and found a loose/corroded wire attached to the old ignitor. I repaired the wire connection, and everything works without any new parts. I returned the part (-$20). Never did get the cleaning (did it while I was in there), but John helped me find the problem. John was at all times friendly & polite.

Technician was punctual, polite and efficient

Good. Was prompt, good communication, reliable.

He arrived on-time, did the job in a reasonable amount of time and left the area spotless. It was wonderful!

Great! Doesn't try to sell me anything I don't need which means a lot! I highly recommend him!

Of all the providers, John from Airwaves stayed on the phone with me the longest until all my questions were answered, called me back promptly, visited on-site for free, inspected the area and addressed all my concerns at once (and his answers were backed up by my "second opinion" source). He wore shoe covers when he entered our house and was kind and courteous even when I was asking a ton of questions. His answers were sincere and to-the-point. We scheduled an install and his team showed up on time and ready to work with a courtesy text ahead of time, covering our carpet with protective cloths and wearing shoe covers as well. They got to work right away and had no problem with my curious kiddo watching their every move. They were courteous and also answered any questions I had. They walked my wife and I through a training on how to set the temperature and what to look for if there were issues, and gave us the number to call if there was any problems. Their work to re-route a vent was done well and sealed well, the entire installation went over very well except for one small leak, which wasn't detectable right away and John was able to fix very quickly thereafter on his follow-up inspection. John scheduled this with me and also sent a courtesy text ahead of time to let me know he was on his way. Billing was done quickly and fairly, the price was great, and John even helped me fill out the warranty and rebate forms! (HUGE time-saver). In short: there were no bad surprises. This was the smoothest contractor experience I've had in the 8 years we've lived here. Airwaves is great, please consider hiring them for your needs.

It went great - they gave us a fair quote - much less than others in the area and also gave us a Military Discount.

My air conditioner quit blowing cold air. I checked the compressor and the fan was not running. I don't know anything about the system, so I have to trust the analysis and recommendations of the professional. Cruz responded to my call very promptly. He was extremely professional and courteous. He went to the outside unit and instructed me on how I could diagnose whether it was the capacitor, the motor or the compressor. I was very appreciative of this information, as I am definitely no expert when it comes to this. He changed the capacitor and the system started functioning properly again. The price was reasonable and I couldn't ask for better service. Cruz, as well as the owner, are veterans: this made me even more proud to support this business. I will definitely use them again in the future! In fact, I have already made a future appointment to have my furnace serviced for the winter.

He came out once and said he couldn't access it because of the tiling, but didn't charge me for that visit. After I had the tile removed, he came back and fixed the leak right away. He even helped me order a new remote control for the fireplace. Great service and a nice guy too!

They are very good, I am satisfied with them. I think their price is fine. They always come when I call them. If they weren't satisfactory, I wouldn't call them back. I would absolutely use them again. I have been using them for a number of years already.

Very well, tech was very knowledgeable because of many years of experience, did not ever hint of maybe needing to replace the 25 year old unit, said it was so good if it failed in the coming year he would not charge for any labor.

They were good. He was reasonable and did a good job.

He was professional, punctual and informative. He even add some decorative embers to enhance the flame appearance.