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"Perfectly. Could not be happier."

"I am giving a C-rating, when an F is probably more appropriate, due to not great customer service and the fact that I ended up spending much more money than was necessary because of the rude woman who schedules appointments and answers the phone. They get a score of C because ultimately what I asked the electricians to do, they did. I am writing this to make sure anyone who considers this company is well aware of the issues. The electricians were good, but there were problems with the job that I have outlined below. The job: I had two ceiling fans I wanted replaced. I bought two new ones and the electricians did install them and haul out the old fans. The job was completed satisfactorily. History. About two or three weeks ago I started detecting a burning smell coming from one fan when the light was on. I searched Angie’s List for an electrician and chose MightyBee. The woman who answers the phone is rude. I told her the problem and she couldn’t get me off the phone fast enough. She said it was more expensive to find replacement parts than to just buy a new fan. It was clear she didn’t want the job. I am moving, I’m in a time crunch, and I finally decided it would be easier to just buy new fans than to try to find someone who could fix the one with the burning smell. I have a sort of master suite setup with two fans, so they have to match. Replacing just one fan was not an option. The fans I had are no longer produced. I did not intend to call MightyBee again, but I did accidentally. Same rude woman who answered the phone the first time I called. I have no idea what is up with this person. It’s like calling to schedule an appointment just ruins her day. Anyway, I went ahead and scheduled. Same reason as before. Time crunch. MightyBee has this A rating and I figured: how bad can it be? Day of appointment. This is a REALLY, really low-tech company. No appointment reminders, no text messages, no emails, no call ahead to let you know they’re coming. I got an appointment window and that was it. Next thing I know, the guys are at my door. It’s snowy, dirty and mucky outside from a recent heavy snowstorm. They came in, shoes CAKED with ice and dirt. They walked onto my clean hardwood floors without even enquiring if it was okay first. I asked if they had shoe covers. No. I have white carpet upstairs where the fans are, and the carpet had JUST been cleaned. They did remove their shoes, which is fine, but it was inconvenient for them since they had to keep going outside to the truck. Why would any company who does work in people’s homes not provide shoe covers? Unbelievable. As I said, this company is really low tech. While working on the ceiling fans, they spread the parts out on my clean white carpet, including the old dusty fans. No drop cloth. This really bugged me, but the carpet survived, so all’s well that ends well, I guess. Turns out, the burning smell wasn’t the fan at all. Wasn’t electrical. It was the transformer for the remote control for the fan I’d installed years ago, and the transformer had malfunctioned or burned out. This is an add-on part, not part of the fan. If they had come out in the first place to take a look, all they had to do was remove the remote-control transformer and install a new one. That was the only problem with the fan. Basically, the rude woman on the phone cost me $800. The cost of 2 new fans and the installation. If the two electricians had not been nice and done a good job installing the fans, I would have given the company an F because of the rude woman who answers the phone and the fact that she doesn’t give two hoots about helping you with your problem. The electricians are fine. Very nice. Good at what they do. Really accommodating guys. For them, the company gets a C."

"Typical sales pitch...lots of niceties but not much info about the water heater. Because we were not prepared to purchase one that day we didn't ask all the questions we should have. The Sales Tech presented three Rheem water heaters they carried varying in price from the mid $2,000 to high $4,000 based on the years of warranties for each. We chose one totaling $3, 180.00. We asked about a discount and he gave us 15% off because my husband is a Veteran. Upon us agreeing we needed to replace our water heater, the Tech had my husband sign an "agreement" on the Tech's notepad. He didn't give my husband a chance to read it and seemed rushed to get it back. My husband just initialed it. We didn't get a written sales receipt nor a copy of the agreement form. We were told he'd email it to us the following morning. Meantime another tech installed the water heater. It wasn't until the following morning when we got the email with the Invoice that we noticed a couple of things: 1. Someone else had signed my husband's name on the second page of the Invoice. His initials were on the first page. 2. There was a charge for a 1 year TCC in the amount of $299.00. We had no idea what this was for. Then I checked online for the reviews on the water heaters and discovered that the Rheem Pro that Lion Home Service charged us $2,608.65 was priced for $986.19 at Walmart! Exact same model. The Thermal Portable water expansion tank that LHS charged us $272.85 for was priced for $57.84 on e-bay. It was the only company that carried that exact model. Upset that the company clearly took advantage of my husband and myself who are in our mid and late 70's, I messaged the company and told them as much. I got a response from Mr. Robert Blake, Tech Project Manager who tried his best to rationalize the extraordinarily marked-up price. He kept insisting it was not the same model. I have photos that say otherwise. The first Tech, Garrett Shryock called and apologized to me saying he was sorry he hadn't explained the $299.00 he had added to the invoice. It seems they charged us this so they could "give" us the 15% discount. Something about joining something for 1 year, with the first year being free! Nothing was thoroughly explained and some of this was our fault for not asking more questions. But the fact that the company inflated the prices so much, forged my husband's signature of the Customer Authorization, and added the $299.00 for something we didn't agree upon is indefensible. I checked out their FB page and there are several former customers who expressed similar complaints of overpricing their products, in some cases triple what they are elsewhere. They are willfully taking advantage of customers. I am an older adult who had a 26 year career in Social Services working with at-risk adults who have been exploited financially. Colorado states there are laws (CRS-18-6.5-103-Colorado Elder Abuse Laws), one, specifically addressing Exploitation: 2.7. : Penalties for exploiting an elder in Colorado depend on the value of the property exploited or the advantage taken. If the value is $500 or more, the penalty for Colorado exploitation of of a senior is: 4-12 years in prison, and A fine of $3,000-$750,000. We purchased this in good faith and expected honesty and integrity and we got neither. When I asked for an adjustment to the price, saying we would gladly pay for the unit at the cost I found it at Walmart and e-bay I was told "Absolutely not". They got our money so they don't care about the service or customer satisfaction."

"Auston was great and took the time to explain our options and what the cost were and then when given the OK to proceed his work was quick and very high standard. I loved working with Auston and want to let everyone that is looking for electrical work to give him an opportunity to impress them."

"Let me just say that the next time I have an electrical related issue that requires some attention it will be Sparky's that I call. Every box that needs checked to leave me satisfied about the service was checked plus those extra boxes that go beyond just satisfaction that give that confidence and peace of mind I need, everyone needs... to feel we've 'made the right decision in who we hire. Thanks Sparky's & Hector! No stone was left unturned and no box was left unchecked! ;)"