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"BLUF: Quality of work is superb, administrative management/communication atrocious. For cost, would expect a seamless experience. Background: My wife moved into a house made in 1969 with a fair amount of work necessary to really modernize the house. It was by luck, while at a farmers market we would run into Bordner. The two girls at the farmers market, gave minimal information but scheduled the follow up with a professional to do measurements and give the shpeal. We asked for a consultation for a front door/side window project. Official Consultation: The rep showed up on time and went through the entirety of customization, quality, etc etc. He was very professional. He did some basic measurements and we agreed on two side panes and the main door. The project was quoted roughly 8,000 dollars. At the end of the consultation they had a cheesy free vacation deal that felt a little scammy/time share based so we just ignored that. We were told it would take roughly 2-3 months for the door to be made and to expect an install date at the end of November. Communication: No communication gain to until 1. About a month in when we were told the door width was too small and to change the design--we agreed as the house has many quarks such as this but, would have been nice to know that earlier on... Next Communication 2. About another month goes by and we are hearing nothing, so we call and the person who picks up no longer works for the company? He gives us numbers that go to random people not affiliated with the business. We reach out to the general Bordner phone line and are told someone will get back to us Sometime later it is communicated to us that the rep we spoke with screwed up and that we needed new measurements. Jerry the owner comes to our house to redo the measurements--cool, shows some level of care. Following Communications After this the project is delayed and it requires me emailing Jerry to get any sort of update on the project. The door is delayed due to a "defect" at the factory. Then finally we have a scheduled install date of January 2nd, then the installer is sick. I understand people get sick but, I would think the company would reschedule someone else as we've already at this point been delayed, rescheduled, and hassled. The next install date, it's too cold. The finally install on 1/24/24--roughly 2 months delayed. Project: The installer called prior to the install gave an Estimated Time of Arrival. Very professional kept the work site clean. Good deconstruction of old material and high quality install of the product. Worked with us with a couple of hurdles. Slightly, standoff-ish but, I am not paying the guy to be my friend or make conversation--he loved my son though and hell that means the most to me haha. The door install at this time appears to be of high quality and no issue. There were a few blemishes on the siding--which I am resentful for because I had to wait so long--but I place no blame on the installer for this. Overall impression: The end goal was accomplished, but for 8,000 dollars for a front door, frame, side pane install I would expect better customer service, project management, and communication. I am not running their business nor do I wish to, but they are likely making decent margins on every install so it's not like it's a general contractor doing everything on their own. I would not recommend the company in the future, simply based on the cost and the headache I had to manage. If the company was more affordable with the headaches it would be understandable or if the cost was the same and the company was as easy as order and install cool fine, I am will to pay for that. It felt like I was on my way to becoming an employee with having to continually communicate."

"Quick and helpful"

"Thomas & Logan completed the installation in a professional & timely manner. Totally satisfied with the service."

"Paid and never completed job. Sloppy and had to hire another contractor to rip SLOooooWwww May-Sept and still not finished $3,500 job Paid in June then doesn?t give a damn "

"Efficient, fast, professional, and courteous. Initially I was going to use Rotor Rooter's recommended restoration until I realized they were trying to exploit the situation with up-selling and unnecessary work. True North gave an accurate and fair assessment and got the job completed."

"excellent products, excellent workmanship, finished and cleaned up in record time!"

"Zak and Justin was on time,professional and had great communication throughout the entire project. Amazing group of guys. I highly recommend this company "

"They called last minute and had an opening to get it done the next day. It took about 6 hours total and looks beautiful. No mess to and from the bathroom left behind. Will be contacting them next year for another bathroom."

"Angel Lift Restoration did an outstanding job from start to finish. As a homeowner in Colorado Springs dealing with unexpected water damage, I appreciated how quickly they responded and how clearly they explained every step of the restoration process. Their team arrived promptly, assessed the damage thoroughly, and immediately got to work preventing further issues. They handled the water extraction, drying, and repairs with real precision and professionalism. What really impressed me was their attention to detail—they monitored moisture levels, kept me updated throughout the job, and made sure every affected area was fully restored before wrapping up. By the time they were done, my home looked even better than before the damage occurred. Their crew was respectful, knowledgeable, and clearly committed to delivering high-quality work. I highly recommend Angel Lift Restoration to anyone. Javon Banks "

"Highly recommended!! Very professional with great pricing! I will continue to use their services! "