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"Had this company come out just to clean the fireplace and our dryer vent. The technician that worked on it clearly didn’t know what he was doing and the tech that was supervising him was outside in the car waiting. When he cleaned my dryer vent he made a mess and scratched up my brand new washer and dryer. He also stepped on the plug breaking it and almost causing a fire with my newborn baby and wife in the house because he said nothing. I came into the laundry room after he packed up and was about to pull away. I ran outside to tell him it was a mess and my dryer is dented and scratched as well as my washer. They are brand new just bought them and if they were delivered with a scratch would have been replaced by Home Depot. I had to call over and over in order to get someone to acknowledge the fact that this happened, continually being questioned are you sure the washer and dryer aren’t ten years old? I literally bought them a few months back and told them I had receipts to prove it. Then they tried to tell me their tech didn’t step on my plug ripping it out of the wall. I told them we had zero issues before they came out. My wife smelt the burning from the front of the house and stopped it or we would have had a fire confirmed by the electrician. The electrician told me it was definitely because of their tech and then I let the owner Martin know. He still tried to deny it and said he called them and they said it was our plugs fault it wears overtime. I then gave him the number of the electrician that came out and told him he was wrong again. Just very upsetting that someone puts your family in danger and continues to try and say it’s your issue. The electrician said because the tech stepped on it and didn’t say anything ripping it out of the wall chords came disconnected and we’re touching causing it to burn. Still trying to get someone out to fix the dents. He has paid me $300 for scratches on washer and got the electrician out after over a week of me bugging them but still waiting on someone to try to pull dents out of my washer. They said they will let me know when they have someone available. Very unprofessional and I’ve been communicating with owner the whole time. If you want to have someone put your family at risk and damage your proper Definitely go with these guys."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"