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"We hired another contractor, who seemed to be more of what we needed."

RSF Construction Inc. is a leader in providing our customers with the highest quality service in an honest, efficient, and professional way. Our pledge is to create successful relationships with our customers, employees and community by building trust, treating every project with the utmost integrity and exceeding expectations. We look forward to working with you!

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It went well The man gave us a cd explaining how our plumbing works and if there was any work that will need to be completed in the future.

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"The whole process was very smooth. They came out and spent a couple of hours assessing the problems...turns out we had several. The water heater burner had failed and was under warranty. But they also discovered our pressure regulator had failed, our gate valve was frozen, and we had a pipe leaking in the wall! They found the necessary part for the warranty repair and drove 50 miles each way to get it rather than make us wait 1-2 days for for the part to be shipped. They stayed until all the problems were resolved which was greatly appreciated! (My wife and three daughters were not relishing cold showers!)"

"Love this company! My kitchen sink wasn't draining. Which was a HUGE problem since I was hosting a party that day. It was a Sunday morning so I was extremely worried about not getting someone out. I called first thing in morning and within an hour, I had a knock on my door. My technician was Joshua Williams. He was very professional, friendly, and extremely thorough. He fixed the issue in less than 30 minutes, cleaned up and went on his way. The price was great especially considering I called on a Sunday. I will for sure use them again! Thanks, Active!"

"Using MasterServ is a perfect example of the pros and cons of using a big company. They were able to offer a lower price (by several hundred dollars) than other estimates I received because they specialize in volume (and not necessarily quality). The estimator who came was extremely pleasant and professional, however, internal communication in this company is a disaster. Therefore, small details like getting a new shower valve installed and installign new shower heads were initially overlooked by the installers because this wasn't communicated between the estimator and the crew. I never met the so-called project manager, who should have been there the first day to make sure everyone was on the same page about what was to be done. It was explained to me by the estimator that it would be a two-day job (true). The first day, the crew showed up and spent about two hours cutting holes in the walls and prepping the house. The second day they were there from 7 AM until 830 at night, working like crazy to get it done that day -- very stressful. When I saw that they hadn't installed the new shower valve, I got some grief from the crew and the so-called project manager over the phone, and this was eventually rectified with me paying an extra $200 to have the crew come back for an hour or so to install. When the job was complete they had disconnected and capped some old galvanized pipes, but with the new water pressure they blew out a couple weeks later (because they make their money by moving fast, quality and client communication suffer!). The guy they sent to do the drywall patching was a total incompetent. He showed up a couple days after the plumbing work was done started work and left mid-day saying he'd be back the next day to finish, though he never did return. I called the so-called project manager who was surprised to hear that the job wasn't done and it took a few more days for them to schedule a new guy to come out who had to re-do everything because the first guy was incompetent. In the final analysis, this company was the cheapest alternative, but there were a lot of headaches -- stay on top of them and make sure they do the work correctly!"

"The repairman showed up on time and was very professional. He completed the work in a timely manner and cleaned up afterwards. I would recommend them."

"Had complications with older pipes but he figured it out and added cost was reasonable.
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"The service was very good. They were exceptional. He went over and above with the work. They cleaned everything up well and were polite. When I had one of the pipes break in my garage he came right back out to repair that at no charge. I feel like I got my money's worth for the service from them."

"One of our galvanized water pipes burst on the evening of Christmas Day.  The pipe in issue was underneath the house, which is built on a concrete slab.  There is no ready access to the pipework.  On December 26, we called one plumber we knew, who said that our floors would need to be jackhammered.  Very messy.  Joe Wachtel of Monkey Wrench, arriving at our home about an hour after calling him on Dec 26, suggested shutting down the galvanized pipework and installing copper piping running across the roof (we have no roof cavity).  Genius.  His team had it done in a couple of days - and it wasn't easy, as walls needed to be opened to find connecting pipes.  Hurrah!  Running water and operational toilets!!  The patch work to the walls (great job) and other odds and ends were completed in January, with a missed external hose bib getting done for no labor charge (thanks, Joe).  In a nutshell, Monkey Wrench provided a highly practical solution to what was a really awkward problem, and worked efficiently.  No, it wasn't cheap, as it was a big job, but the fact that we are happy with the work notwithstanding the cost involved is testament to Monkey Wrench's professionalism.


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