Get matched with top gas log pros in Terra Bella, CA

"Reginald was awesome. He was very polite and considerate of my time. He arrived at the scheduled time and got right to work. He was also very clean. He laid down tarps so there was no mess left behind. I will be calling him back to install my new pellet stove."

"HORRENDOUS EXPERIENCE! They came out, stated my installed tankless system needing repiping didn’t have a recirculating pump built in & recommended I get one. They quoted $99/hour for labor & parts are separate. Stated there were no options for an external pump (not on market) & wanted me to purchase their system with one built in requiring to uninstall NEW system & install their system (thousands more) & stated it would require 2 men for 8 hours of work & appointment was booked. After researching, there are both universal recirculating pumps for tankless systems & the brand I had made an external pump specifically for the system I bought. When I told them this & that I would only need to have the system already in place properly pipped with external pump installed, they became hateful from that point on & demanded I had a non-working outlet next to system fixed before they would do any work (didn’t have this demand when I booked appointment with their system). I had already fixed the outlet but the lady who answers the phone repeatedly stated no work would be done until outlet fixed, even after I told her I heard her the first 5 times & would ensure it was done, she continued demanding every communication in a hateful tone, multiple times each communication. Was told I would get a new bid with their tankless system removed & labor hours adjusted, it took a week to get it & just 2 days before the appointment. I was shocked to see the bid was still high ($1300) since the system was already installed but only needed repiping & recirculating pump installed. I sent an email, I only requested to know how many hours they expected to need that day, she responded by telling me the appointment was cancelled & I should find another plumber. They cancelled 2 days before because I dare ask how many hours were needed on a $1300 estimate. Not only did they not know of universal recirculating pumps for tankless systems, or lied to sell me their system, but they wanted 11-12 hours of work (estimate not detailed so I estimated $100-200 for some parts) to repipe an already installed system & install a external pump. They are dishonest people & cancel if you inquire about the estimate which I believe was highly bloated. I will never use them again, buyer beware!!!"