I asked them specifically if they would donate the things left over from our estate sale when they called to confirm the appointment. The man said yes, we'll bring two trucks, one for jumbo and one for donation. On the day of the appointment one truck came, and they put our giant barrels to throw all of our glassware and dishes into. I asked about the donation and they said they take it to recycle, that nobody wants this stuff anyway. I was very sad at this news, but it was too late to do anything about it, so I went to run errands so I wouldn't need to watch. My husband was there the entire time, and watched them throw everything away, all of the glasses and breakables were thrown into the barrels, obviously breaking. They also took everything or of the cupboards and drawers which were marked "don't take" with signs. They took the extras parts to to the stove (meat probe and griddle) and all of the manuals for the new homeowner. They took my medicines and good that we were living on during the move. I called several times along for a call back, Becca I wanted to be reimbursed for these things, and all them to take the donation from off of their advertising. Finally I was sent to someone, who told me I was lying, and he knows I'm a list because he was there that day. My husband then told him that I left before the second truck arrived, which he was in, and that everything I said was true because he heard it also. He continued to argue, so u asked to speak to someone else. He said the owner would call back, which never happen. This company is super shady, with lies and no communications. They don't feel bad at all saying they will donate, then tossing all of your stuff in a barrel to head off to the dump. I'm sure they get double pays for all of the "recycling" of items that should have been donated. Don't trust them!