JR Putman Plumbing, Heating and Air

It went great finished in a timely manner

DON’T WASTE YOUR MONEY!!!! THEY WILL INCORRECTLY DIAGNOSE THE ISSUE CHARGE YOU A DIAGNOSTIC FEE AND IF THE PROBLEM CONTINUES THEY WILL CHARGE YOU ANOTHER DIAGNOSTIC FEE. CON ARTISTS!!! SCAMMERS!!! RIP OFF!! Started having a leak under my kitchen sink which caused some water damage. The leak would happen when I used the kitchen sink faucet and when I used the dishwasher. I explained this to the initial JR Putman person that came out. He examined everything and he stated that the kitchen faucet was the problem. He replaced the faucet which was pricey and included the diagnostic fee. One month later I use the dishwasher and there's still water leaking. I reach back out to JR Putman again. They send a different person out. I explained to them what was happening and I thought this problem was resolved. They gave me some bs about something being clogged and they unclogged and charged me another diagnosis fee. I asked why if I explained everything that was happening the first time why didn't they diagnose the problem correctly. NOTHING! Made a call to make a complaint or speak to a manager. NOTHING!!! WHY DO I HAVE TO PAY FOR THE TECHNICIAN’S MISTAKE. I’M NEVER USING THIS SERVICE AGAIN AND I’M DEFINITELY NOT GIVING THEM A REFERRAL TO ANYONE. HOMEOWNERS & NEIGHBORS TALK.

They had some scheduling issues, no one available to do the work. But Kimberley was very nice

Wish I could give 0 Stars! In the late summer of 2015 I had J R Putman replace my air handler and coil on my home HVAC system. They measured the system and inspected the ducts and checked everything prior to install and again after. The system worked fine in cooling mode, it's a heat pump system. When it got cold and we switched it to heating mode, the condenser would shut down after running for a short period of time. We called J R Putman back out and they said that the condenser was shutting down on a high pressure safety shut off. The technician recommended replacing the board on the system. A couple days, and a couple hundred dollars later, the repairs were complete and the system continued to shut down in the same manner. We attempted several more parts replacements for several hundreds of dollars more and several weeks, all to no avail or change in the issue. At this time I was so frustrated that I demanded J R Putman honor their satisfaction guarantee and remove their equipment from my house and give me a full refund. They refused and insisted that I needed to replace my 5 year old condenser. After arguing with them for a month, all while heating my house, in December, with the emergency heat mode (about $1000 in electric bill), I finally submitted to their demands. They did take the cost of the replacement parts that I had already paid for, off the cost of the new condenser. By mid January of 2016, they replaced the condenser, after I payed over $5,000, and nothing changed. They new condenser would shut down on a high pressure shut off after a short period of time. J R Putman eventually sent their service manager out to examine the system and ultimately determined that they had sized the system wrong from the very start and created a static issue due to an undersized "mixing box." A $15 cardboard box was the solution to a problem that J R Putman created that ultimately cost me $6,000-$7,000. Now, slightly less than 5 years later the TXV valve on the condenser they installed, has failed and needs to be replaced. The condenser is a Train unit that is known for TXV valves going bad and probably the reason why J R Putman no longer uses Train and switched to Lennox. I contacted J R Putman about warrantying the issue. They said the part is covered under the manufacturer's warranty but because the labor warranty just expired and I didn't maintain a service contract with them, they would not cover the labor for the repair. They quoted me $1200 for the labor on the repair of a condenser they forced me to purchase because of a mistake they made, because I didn't allow them to continue to rip me off by paying them for a service contract! Unbelievable.

some complications but they were resolved.

Repair was completed expeditiously and price was fair compared to other plumbers

With only one exception, JR Putman staff have always been courteous, responsive, and consummate professionals with every interaction. We appreciate their service so much that we enrolled in their maintenance club. For a low monthly payment, they perform regular maintenance on various systems in your home at periodic intervals. They call to remind the customer it's time for maintenance and they work around the customer's schedule. Great service!

We didn’t hire them because they quoted $700 for both jobs. We got another plumber to do it for $200.

The work was great, very efficient, fast and really good

It's time to replace my >20 year old HVAC system & contacted the company for a quote. The sales representative did a walk-through & gave me 3 options ranging from $13k-$20k. She also stated that manufacturer & SMUD rebates are available. I decided to go with the mid-range option. 3 technicians showed up on the day of installation. They were punctual, courteous & professional. They cleaned up after themselves & the overall installation process was excellent. So, why the low grade? It has to do with poor customer communication: waited for 2 months after the install for rebate checks to come---nothing. Called the company to inquire about the status & was told to wait for 4 more weeks. Now, it's 4 months since the install, still nothing. Called JR Putman again twice to check on the status, the receptionist said the install dept. was in a meeting & will call me back. So I waited 2 days----no call back. The second time I called, the receptionist said the person who handles the rebates is out of the office & will call me back the next day. Nobody call me back. This is extremely frustrating when you can't even get a straight answer.

Good! I'm really happy with them, they're professional and friendly.

I had previously used JR Putnam several times, was satisfied but noted their service was slipping. Diagnostic: fan inoperable The quote was very high UNLESS I joined their annual fee club ( I recall about $90) which would cut the cost by hundreds of dollars (but have a sunk cost to them). I checked the internet for similar costs and they were considerably lower for the parts and labor. Turns out to be correct. Another professional fixed the problem for ABOUT 1/3 THE COST of JR Putnam's "Club Bid". The initial diagnostic call was supposed to be $99 but I was charged $183.95 (because I didn't accept the very high repair bid?). I called JR Putnam's office. After much hassle, I had to dispute with my credit card company to credit the difference. Bottom Line: They seem to build your confidence then stick it to you.

I did not get a phone call to let me know the plumber was en route. He showed up (barely) inside the window and did nor introduce himselfand wanted $250 to do an estimate.

They completed the work in one day and we were not inconvenienced without hot water very long during the day.

Told them nothing more to discuss! Have a Nice Day!

It went well. The tech arrived on time, and after some discussion he completed the job.

Good. There was some misunderstanding about the placement of the new sink in the laundry room, but the installer took the later but more clear instructions with only minor reluctance and did a great job in spite of the fact that he had to redo some of the piping. Word to the wise: don't let husbands give directions.

The service and workmanship was excellent. This company was able to completely repair my flushing and tank leakage in one visit. I had previously worked with another plumbing company who fixed the flushing problem but created a tank leakage problem. After 2 additional visits the problem was still not resolved so I reached out to JR Putnam who, again, fixed all issues with the toilet successfully and in ONE visit. I would definitely use them again for any future plumbing issues.

I called these folks out to do heat repair, and they did a fine job. I joined their monthly maintenance club, wherein they come out 2x a year to inspect the heater or AC unit. If you join their club, they will give you a discount on parts needed for service. I thought it was a great deal. However, the bi-annual visits turned into opportunities for them to upsell me. Now, my system is 15 years old, and I don't expect perfection. But every time I felt like it was a battle. I didn't like it--I felt pressured. They wanted me to replace my entire system for about $12-15K. Ok, I have them come out to do a quote to replace the entire system. Of course they want me to get the most expensive machinery--I ask for multiple quotes, depending on the quality of the system, i.e., platinum, gold, or silver. Never hear back from them. I call them and ask for the quote. Never hear back from them. They then call me to do my bi-annual check, and at that point I just cancelled. No thanks. I don't like high pressure sales.

All was completed, DJ looked over all products, explained what repaired were needed and why. We have no questions at the end ave know what we need done to have our product run more efficiently.

The service went very well. Cody was friendly, competent and professional. He explained which part might need to be replaced in the future. He was also aware that I would be looking into replacing the furnace in the new year. JR PUTNAM is a company I use often and they do good work.

I never hired them to do the job. The plumbing technician who came out to do the bid, could not locate the water main shutoff on my property although he looked for it extensively. Putman made a bid, that included other work as well (water purifier/softener, relocate two hose bids, run a new gas line to the kitchen for a gas stove, replacing two toilets) and came in at $15,000! I got two other bids from plumbing companies. Both of the other companies told me I did not need a repipe of my waste lines. Putman offered Greensky financing but did not fully explain it. I signed a contract and accepted the financing, then was unable to actually see the loan documents online for unknown reasons. I decided to get two more bids and called to talk to Don, the plumbing manager, to tell him I wanted to cancel the contract and get the other bids. He tried to talk me out of it and I felt pressured to go ahead. I did cancel the contract and get the additional bids which were much less, $8.877 and $3,685, partly because they did not include the repipe (of course). One of the plumbing companies told me that a permit was needed to install a water heater. Putman had replaced my water heater in 2017 and had never seen a permit. I called and asked for a copy. Don called back and again brought up their bid. I felt pressured to let them come back out and re-bid the job, but did not agree to do so. I still have not received a copy of the permit which Putman told me they got for replacing my water heater. I told an HVAC technician who came out recently to do maintenance on my HVAC system this whole story. He said he would tell upper management, but as of this date, I have heard nothing. I will NEVER use Putman plumbing again and am considering stopping my "membership" and HVAC maintenance with them.

Had 2 units serviced. The work appeared to be done in a through manner but the service person seemed to feel there were some issues that he didn't provide a clear explanation or what exactly needed to be resolved. He completed the work for the coupon service and it is months later and there have been no issues.

We were happy with the whole experience

JR Putman sent technician in the planned time window, on the scheduled day. He checked the cooling and added some refrigerant. Very professional company. Would hire again.