JR Putman Plumbing, Heating and Air

They had some scheduling issues, no one available to do the work. But Kimberley was very nice

Wish I could give 0 Stars! In the late summer of 2015 I had J R Putman replace my air handler and coil on my home HVAC system. They measured the system and inspected the ducts and checked everything prior to install and again after. The system worked fine in cooling mode, it's a heat pump system. When it got cold and we switched it to heating mode, the condenser would shut down after running for a short period of time. We called J R Putman back out and they said that the condenser was shutting down on a high pressure safety shut off. The technician recommended replacing the board on the system. A couple days, and a couple hundred dollars later, the repairs were complete and the system continued to shut down in the same manner. We attempted several more parts replacements for several hundreds of dollars more and several weeks, all to no avail or change in the issue. At this time I was so frustrated that I demanded J R Putman honor their satisfaction guarantee and remove their equipment from my house and give me a full refund. They refused and insisted that I needed to replace my 5 year old condenser. After arguing with them for a month, all while heating my house, in December, with the emergency heat mode (about $1000 in electric bill), I finally submitted to their demands. They did take the cost of the replacement parts that I had already paid for, off the cost of the new condenser. By mid January of 2016, they replaced the condenser, after I payed over $5,000, and nothing changed. They new condenser would shut down on a high pressure shut off after a short period of time. J R Putman eventually sent their service manager out to examine the system and ultimately determined that they had sized the system wrong from the very start and created a static issue due to an undersized "mixing box." A $15 cardboard box was the solution to a problem that J R Putman created that ultimately cost me $6,000-$7,000. Now, slightly less than 5 years later the TXV valve on the condenser they installed, has failed and needs to be replaced. The condenser is a Train unit that is known for TXV valves going bad and probably the reason why J R Putman no longer uses Train and switched to Lennox. I contacted J R Putman about warrantying the issue. They said the part is covered under the manufacturer's warranty but because the labor warranty just expired and I didn't maintain a service contract with them, they would not cover the labor for the repair. They quoted me $1200 for the labor on the repair of a condenser they forced me to purchase because of a mistake they made, because I didn't allow them to continue to rip me off by paying them for a service contract! Unbelievable.

some complications but they were resolved.

Repair was completed expeditiously and price was fair compared to other plumbers

With only one exception, JR Putman staff have always been courteous, responsive, and consummate professionals with every interaction. We appreciate their service so much that we enrolled in their maintenance club. For a low monthly payment, they perform regular maintenance on various systems in your home at periodic intervals. They call to remind the customer it's time for maintenance and they work around the customer's schedule. Great service!

We didn’t hire them because they quoted $700 for both jobs. We got another plumber to do it for $200.

The work was great, very efficient, fast and really good

It's time to replace my >20 year old HVAC system & contacted the company for a quote. The sales representative did a walk-through & gave me 3 options ranging from $13k-$20k. She also stated that manufacturer & SMUD rebates are available. I decided to go with the mid-range option. 3 technicians showed up on the day of installation. They were punctual, courteous & professional. They cleaned up after themselves & the overall installation process was excellent. So, why the low grade? It has to do with poor customer communication: waited for 2 months after the install for rebate checks to come---nothing. Called the company to inquire about the status & was told to wait for 4 more weeks. Now, it's 4 months since the install, still nothing. Called JR Putman again twice to check on the status, the receptionist said the install dept. was in a meeting & will call me back. So I waited 2 days----no call back. The second time I called, the receptionist said the person who handles the rebates is out of the office & will call me back the next day. Nobody call me back. This is extremely frustrating when you can't even get a straight answer.

Good! I'm really happy with them, they're professional and friendly.

I had previously used JR Putnam several times, was satisfied but noted their service was slipping. Diagnostic: fan inoperable The quote was very high UNLESS I joined their annual fee club ( I recall about $90) which would cut the cost by hundreds of dollars (but have a sunk cost to them). I checked the internet for similar costs and they were considerably lower for the parts and labor. Turns out to be correct. Another professional fixed the problem for ABOUT 1/3 THE COST of JR Putnam's "Club Bid". The initial diagnostic call was supposed to be $99 but I was charged $183.95 (because I didn't accept the very high repair bid?). I called JR Putnam's office. After much hassle, I had to dispute with my credit card company to credit the difference. Bottom Line: They seem to build your confidence then stick it to you.