Founded 1981 • With Angi since April 2006
Service Provider Response
Hi [Member Name Removed]! We are happy to hear that you have enjoyed our service! We are even happier to have you as a Service Club Member! Thank you for taking the time to leave us a review and have a great day [Member Name Removed]!Service Provider Response
Hi [Member Name Removed]! We appreciate you taking the time to leave us your feedback! We are sorry to hear that you were unhappy with our pricing. There are many factors that go into determining our prices such as the guarantees we put behind our work. We are happy to see that you rated as with an "A" for Responsiveness, Punctuality, & Professionalism! If you have any further questions or concerns feel free to give us a call at (916)-638-2442 where a member of our management team would be happy to speak with you!Service Provider Response
Hi [Member Name Removed]! We are happy to hear that you had a great experience with us! We hope that you are enjoying your new HVAC system and look forward to working with you in the future to maintain the system! Thank you for taking the time to leave us a review and have a great day [Member Name Removed]!Service Provider Response
Hello [Member Name Removed], We are happy to hear that you had a great visit with us! Thank you for taking the time to leave us a review!Service Provider Response
Hello [Member Name Removed], We are sorry to hear that you did not have a positive experience with us. We did, however, want to clear up the pricing concern mentioned in your review. The $193.95 was a sum total of one year of prepaid membership in our Service Club as well as the Diagnostic fee from your visit. As for your refund, the representative you spoke with about the matter followed all of our company policies and submitted a refund request for your year of prepaid membership in a prompt manner. You called back in a few days later to check on the refund and we had processed it on our end and were just waiting for the financial institutions in question to allocate the funds appropriately. You did not find this satisfactory and simply contested the charge rather than wait. We understand if you did not find our company's value appropriate for the price that we quoted you but we do not believe we were "sticking it to you" in this case. If you would like to talk more about this matter feel free to call us at (916)-638-2442 where a member of our management team would be happy to speak with you.Service Provider Response
Hello [Member Name Removed], We are sorry to hear that you did not have a good experience with us. My notes do indicate that we did call you when our plumber was on his way however it was only 20 minutes notice. We do try to give at least 30 minutes notice to our clients but sometimes plumbers are nearby and this doesn't happen. We give appointment windows because plumbing work can be a bit unpredictable at times and this gives us a workable time frame in which we can arrive on time. For our free estimates, there can sometimes be work needed to identify what work needs to be done and there are charges for this level of work, like in your case where we needed to cam your sewer line. We try to be as transparent with this as possible and provide the cost up front before starting this work. We also apply this fee towards any repairs if you do decide to move forward with the recommended repairs. Regardless, thank you for providing your feedback as it helps us grow as a company and target areas that we can improve on. If you have any other questions or concerns you can call us at (916)-638-2442 where a member of our management team would be happy to speak with you!Service Provider Response
Hello [Member Name Removed]! We are glad that you had a positive experience with us! We hope you enjoy your new hot water heater as well as your new faucet! If you need any help in the future don't hesitate to call us! Thanks for taking the time to review us and have a great day [Member Name Removed]!Service Provider Response
Hello [Member Name Removed], We are sorry that you were not satisfied with your visit with us! According to the notes from the appointment, it looks like your particular problem would require our plumber to enter the crawlspace beneath your home to identify any potential leaks. In cases like these we quote our standard service fee that is necessary for us to perform the work. We always credit this fee back to our customers if they decide to pursue any necessary repairs with us! If you would like us back out to diagnose the leak for you do not hesitate to call! Have a great day [Member Name Removed]!Service Provider Response
Hello [Member Name Removed]! We are happy to hear that you had a good visit with our technician! Thanks for leaving us a review and have a great day!Service Provider Response
Hello [Member Name Removed]! We are glad to hear that you were happy with the work our plumber performed for you! Thank you for taking the time to leave a review and provide your feedback! Thanks and have a great day!Service Provider Response
Hello [Member Name Removed], We are glad that were able to help you in your time of need and we appreciate you providing a review with your experiences! All of our technicians arrive stocked with thousands of parts so that they can perform most repairs on the first visit! This is so that we can save you time and money and it appears that in your case it did! We thank you for choosing JR Putman and hope you call us in the future whenever you need help! Have a great day [Member Name Removed]!Service Provider Response
Hello [Member Name Removed], Thank you for providing an account of your experiences with us. We truly appreciate your feedback as we always strive to improve in all facets of our company and your account helps our leadership team focus and coach on the areas we need to improve on for better results. We are sorry that you felt like our technicians were pushing trying to "upsell" you as this is what we try to avoid. We do not pay our service technicians commission for this very reason. However, our technicians will always give their professional recommendation and sometimes this included the replacement of the system for a more efficient one. Regardless we appreciate you taking the time to write your review and if you have any further questions or concerns you can call us at (916)-638-2442 where a member of our leadership team would be happy to speak with you some more about this. Have a great day [Member Name Removed]!Service Provider Response
Hello [Member Name Removed], Thanks for providing an account of your experience with our technician DJ! We are glad that you had a good visit and that we were able to help you with tuning up your system. Thanks for choosing JR Putman and we hope you have a great day!Health & Safety Measures
Angi Certified
2022 Super Service Award
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Angi Certified
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Angi Certified
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