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JR Putman Plumbing, Heating and Air

Founded 1981 • With Angi since April 2006

Award winning full service plumbing, heating and air conditioning. Providing exceptional service since 1981. Emergency service and replacement, maintenance, indoor air quality, duct cleaning, insulation ,plumbing and drain cleaning. Available 24 hours/7 days. Additional email - clientservices@jrputman.com.

Business Highlights

Emergency Services OfferedEmergency Services Offered
Wears MaskWears Mask

Amenities

Free Estimates
Yes
Warranties
No
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensed
Trade License Number
401802
Trade License Locale
California
Trade License Authority
California: Contractors
Trade License Expiration
09/30/2024
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.6

(1770) Verified Reviews

Showing 1-25 of 1770 reviews
Terry S.
5.0
10/17/2022
It went great finished in a timely manner
Description of Work
Fixed a leaking pipe behind the wall
Category
plumbing
Tee L.
1.0
10/14/2022
DON’T WASTE YOUR MONEY!!!! THEY WILL INCORRECTLY DIAGNOSE THE ISSUE CHARGE YOU A DIAGNOSTIC FEE AND IF THE PROBLEM CONTINUES THEY WILL CHARGE YOU ANOTHER DIAGNOSTIC FEE. CON ARTISTS!!! SCAMMERS!!! RIP OFF!! Started having a leak under my kitchen sink which caused some water damage. The leak would happen when I used the kitchen sink faucet and when I used the dishwasher. I explained this to the initial JR Putman person that came out. He examined everything and he stated that the kitchen faucet was the problem. He replaced the faucet which was pricey and included the diagnostic fee. One month later I use the dishwasher and there's still water leaking. I reach back out to JR Putman again. They send a different person out. I explained to them what was happening and I thought this problem was resolved. They gave me some bs about something being clogged and they unclogged and charged me another diagnosis fee. I asked why if I explained everything that was happening the first time why didn't they diagnose the problem correctly. NOTHING! Made a call to make a complaint or speak to a manager. NOTHING!!! WHY DO I HAVE TO PAY FOR THE TECHNICIAN’S MISTAKE. I’M NEVER USING THIS SERVICE AGAIN AND I’M DEFINITELY NOT GIVING THEM A REFERRAL TO ANYONE. HOMEOWNERS & NEIGHBORS TALK.
Description of Work
plumbing water leaking kitchen sink
Category
plumbing
Norm C.
1.0
02/25/2021
They had some scheduling issues, no one available to do the work. But Kimberley was very nice
Description of Work
Fossett replace
Category
appliance repair, plumbing
Kris M.
1.0
11/17/2020
Wish I could give 0 Stars! In the late summer of 2015 I had J R Putman replace my air handler and coil on my home HVAC system. They measured the system and inspected the ducts and checked everything prior to install and again after. The system worked fine in cooling mode, it's a heat pump system. When it got cold and we switched it to heating mode, the condenser would shut down after running for a short period of time. We called J R Putman back out and they said that the condenser was shutting down on a high pressure safety shut off. The technician recommended replacing the board on the system. A couple days, and a couple hundred dollars later, the repairs were complete and the system continued to shut down in the same manner. We attempted several more parts replacements for several hundreds of dollars more and several weeks, all to no avail or change in the issue. At this time I was so frustrated that I demanded J R Putman honor their satisfaction guarantee and remove their equipment from my house and give me a full refund. They refused and insisted that I needed to replace my 5 year old condenser. After arguing with them for a month, all while heating my house, in December, with the emergency heat mode (about $1000 in electric bill), I finally submitted to their demands. They did take the cost of the replacement parts that I had already paid for, off the cost of the new condenser. By mid January of 2016, they replaced the condenser, after I payed over $5,000, and nothing changed. They new condenser would shut down on a high pressure shut off after a short period of time. J R Putman eventually sent their service manager out to examine the system and ultimately determined that they had sized the system wrong from the very start and created a static issue due to an undersized "mixing box." A $15 cardboard box was the solution to a problem that J R Putman created that ultimately cost me $6,000-$7,000. Now, slightly less than 5 years later the TXV valve on the condenser they installed, has failed and needs to be replaced. The condenser is a Train unit that is known for TXV valves going bad and probably the reason why J R Putman no longer uses Train and switched to Lennox. I contacted J R Putman about warrantying the issue. They said the part is covered under the manufacturer's warranty but because the labor warranty just expired and I didn't maintain a service contract with them, they would not cover the labor for the repair. They quoted me $1200 for the labor on the repair of a condenser they forced me to purchase because of a mistake they made, because I didn't allow them to continue to rip me off by paying them for a service contract! Unbelievable.
Description of Work
Heat Pump air handler and coil replacement
Category
appliance repair, heating & air conditioning/hvac, air duct cleaning
C. Peter T.
4.0
11/16/2020
some complications but they were resolved.
Description of Work
replace broken water main at entrance to home.
Category
plumbing
Randy C.
5.0
10/15/2020
Repair was completed expeditiously and price was fair compared to other plumbers
Description of Work
Replacing the gateway valve the ball valve on the main water line to the house
Category
plumbing, air duct cleaning
Penelope E.
5.0
10/28/2019
With only one exception, JR Putman staff have always been courteous, responsive, and consummate professionals with every interaction. We appreciate their service so much that we enrolled in their maintenance club. For a low monthly payment, they perform regular maintenance on various systems in your home at periodic intervals. They call to remind the customer it's time for maintenance and they work around the customer's schedule. Great service!
Description of Work
The first project was duct cleaning. The second project was Heating and Air maintenance and repair.
Category
heating & air conditioning/hvac, air duct cleaning

Service Provider Response

Hi [Member Name Removed]! We are happy to hear that you have enjoyed our service! We are even happier to have you as a Service Club Member! Thank you for taking the time to leave us a review and have a great day [Member Name Removed]!
David M.
2.0
10/08/2019
We didn’t hire them because they quoted $700 for both jobs. We got another plumber to do it for $200.
Description of Work
Replacing kitchen faucet and water valve in a toilet
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

Hi [Member Name Removed]! We appreciate you taking the time to leave us your feedback! We are sorry to hear that you were unhappy with our pricing. There are many factors that go into determining our prices such as the guarantees we put behind our work. We are happy to see that you rated as with an "A" for Responsiveness, Punctuality, & Professionalism! If you have any further questions or concerns feel free to give us a call at (916)-638-2442 where a member of our management team would be happy to speak with you!
William H.
5.0
10/01/2019
The work was great, very efficient, fast and really good
Description of Work
Replaced a heat pump for me
Category
plumbing

Service Provider Response

Hi [Member Name Removed]! We are happy to hear that you had a great experience with us! We hope that you are enjoying your new HVAC system and look forward to working with you in the future to maintain the system! Thank you for taking the time to leave us a review and have a great day [Member Name Removed]!
Mabel C.
3.0
08/26/2019
It's time to replace my >20 year old HVAC system & contacted the company for a quote. The sales representative did a walk-through & gave me 3 options ranging from $13k-$20k. She also stated that manufacturer & SMUD rebates are available. I decided to go with the mid-range option. 3 technicians showed up on the day of installation. They were punctual, courteous & professional. They cleaned up after themselves & the overall installation process was excellent. So, why the low grade? It has to do with poor customer communication: waited for 2 months after the install for rebate checks to come---nothing. Called the company to inquire about the status & was told to wait for 4 more weeks. Now, it's 4 months since the install, still nothing. Called JR Putman again twice to check on the status, the receptionist said the install dept. was in a meeting & will call me back. So I waited 2 days----no call back. The second time I called, the receptionist said the person who handles the rebates is out of the office & will call me back the next day. Nobody call me back. This is extremely frustrating when you can't even get a straight answer.
Description of Work
HVAC replacement
Category
heating & air conditioning/hvac
Amy C.
5.0
07/13/2019
Good! I'm really happy with them, they're professional and friendly.
Description of Work
They do annual maintenance. They come and clean our air conditioner.
Category
heating & air conditioning/hvac

Service Provider Response

Hello [Member Name Removed], We are happy to hear that you had a great visit with us! Thank you for taking the time to leave us a review!
Eric B.
2.0
05/06/2019
I had previously used JR Putnam several times, was satisfied but noted their service was slipping. Diagnostic: fan inoperable The quote was very high UNLESS I joined their annual fee club ( I recall about $90) which would cut the cost by hundreds of dollars (but have a sunk cost to them). I checked the internet for similar costs and they were considerably lower for the parts and labor. Turns out to be correct. Another professional fixed the problem for ABOUT 1/3 THE COST of JR Putnam's "Club Bid". The initial diagnostic call was supposed to be $99 but I was charged $183.95 (because I didn't accept the very high repair bid?). I called JR Putnam's office. After much hassle, I had to dispute with my credit card company to credit the difference. Bottom Line: They seem to build your confidence then stick it to you.
Description of Work
Heater did not function
Category
heating & air conditioning/hvac

Service Provider Response

Hello [Member Name Removed], We are sorry to hear that you did not have a positive experience with us. We did, however, want to clear up the pricing concern mentioned in your review. The $193.95 was a sum total of one year of prepaid membership in our Service Club as well as the Diagnostic fee from your visit. As for your refund, the representative you spoke with about the matter followed all of our company policies and submitted a refund request for your year of prepaid membership in a prompt manner. You called back in a few days later to check on the refund and we had processed it on our end and were just waiting for the financial institutions in question to allocate the funds appropriately. You did not find this satisfactory and simply contested the charge rather than wait. We understand if you did not find our company's value appropriate for the price that we quoted you but we do not believe we were "sticking it to you" in this case. If you would like to talk more about this matter feel free to call us at (916)-638-2442 where a member of our management team would be happy to speak with you.
Marie-Therese H.
1.0
01/30/2019
I did not get a phone call to let me know the plumber was en route. He showed up (barely) inside the window and did nor introduce himselfand wanted $250 to do an estimate.
Description of Work
estimate for sewer pipe replacement
Category
drain cleaning

Service Provider Response

Hello [Member Name Removed], We are sorry to hear that you did not have a good experience with us. My notes do indicate that we did call you when our plumber was on his way however it was only 20 minutes notice. We do try to give at least 30 minutes notice to our clients but sometimes plumbers are nearby and this doesn't happen. We give appointment windows because plumbing work can be a bit unpredictable at times and this gives us a workable time frame in which we can arrive on time. For our free estimates, there can sometimes be work needed to identify what work needs to be done and there are charges for this level of work, like in your case where we needed to cam your sewer line. We try to be as transparent with this as possible and provide the cost up front before starting this work. We also apply this fee towards any repairs if you do decide to move forward with the recommended repairs. Regardless, thank you for providing your feedback as it helps us grow as a company and target areas that we can improve on. If you have any other questions or concerns you can call us at (916)-638-2442 where a member of our management team would be happy to speak with you!
Arlene C.
5.0
01/26/2019
They completed the work in one day and we were not inconvenienced without hot water very long during the day.
Description of Work
They put in a new faucet on my Jacuzzi bathtub and a new 75 gal hot water heater.
Category
plumbing, water heater repair

Service Provider Response

Hello [Member Name Removed]! We are glad that you had a positive experience with us! We hope you enjoy your new hot water heater as well as your new faucet! If you need any help in the future don't hesitate to call us! Thanks for taking the time to review us and have a great day [Member Name Removed]!
david C.
1.0
01/25/2019
Told them nothing more to discuss! Have a Nice Day!
Description of Work
None, they wanted us to pay for estimate??
Category
heating & air conditioning/hvac

Service Provider Response

Hello [Member Name Removed], We are sorry that you were not satisfied with your visit with us! According to the notes from the appointment, it looks like your particular problem would require our plumber to enter the crawlspace beneath your home to identify any potential leaks. In cases like these we quote our standard service fee that is necessary for us to perform the work. We always credit this fee back to our customers if they decide to pursue any necessary repairs with us! If you would like us back out to diagnose the leak for you do not hesitate to call! Have a great day [Member Name Removed]!
Tracy H.
5.0
01/14/2019
It went well. The tech arrived on time, and after some discussion he completed the job.
Description of Work
Cleaned the inside of our gas fireplace
Category
heating & air conditioning/hvac

Service Provider Response

Hello [Member Name Removed]! We are happy to hear that you had a good visit with our technician! Thanks for leaving us a review and have a great day!
Pat C.
4.0
12/07/2018
Good. There was some misunderstanding about the placement of the new sink in the laundry room, but the installer took the later but more clear instructions with only minor reluctance and did a great job in spite of the fact that he had to redo some of the piping. Word to the wise: don't let husbands give directions.
Description of Work
Disposal Replacement & Sink Installation
Category
plumbing

Service Provider Response

Hello [Member Name Removed]! We are glad to hear that you were happy with the work our plumber performed for you! Thank you for taking the time to leave a review and provide your feedback! Thanks and have a great day!
J D.
5.0
11/30/2018
The service and workmanship was excellent. This company was able to completely repair my flushing and tank leakage in one visit. I had previously worked with another plumbing company who fixed the flushing problem but created a tank leakage problem. After 2 additional visits the problem was still not resolved so I reached out to JR Putnam who, again, fixed all issues with the toilet successfully and in ONE visit. I would definitely use them again for any future plumbing issues.
Description of Work
Toilet Rrpair
Category
heating & air conditioning/hvac, plumbing, drain cleaning

Service Provider Response

Hello [Member Name Removed], We are glad that were able to help you in your time of need and we appreciate you providing a review with your experiences! All of our technicians arrive stocked with thousands of parts so that they can perform most repairs on the first visit! This is so that we can save you time and money and it appears that in your case it did! We thank you for choosing JR Putman and hope you call us in the future whenever you need help! Have a great day [Member Name Removed]!
Pete H.
3.0
11/30/2018
I called these folks out to do heat repair, and they did a fine job. I joined their monthly maintenance club, wherein they come out 2x a year to inspect the heater or AC unit. If you join their club, they will give you a discount on parts needed for service. I thought it was a great deal. However, the bi-annual visits turned into opportunities for them to upsell me. Now, my system is 15 years old, and I don't expect perfection. But every time I felt like it was a battle. I didn't like it--I felt pressured. They wanted me to replace my entire system for about $12-15K. Ok, I have them come out to do a quote to replace the entire system. Of course they want me to get the most expensive machinery--I ask for multiple quotes, depending on the quality of the system, i.e., platinum, gold, or silver. Never hear back from them. I call them and ask for the quote. Never hear back from them. They then call me to do my bi-annual check, and at that point I just cancelled. No thanks. I don't like high pressure sales.
Description of Work
AC/Heat maintenance
Category
heating & air conditioning/hvac

Service Provider Response

Hello [Member Name Removed], Thank you for providing an account of your experiences with us. We truly appreciate your feedback as we always strive to improve in all facets of our company and your account helps our leadership team focus and coach on the areas we need to improve on for better results. We are sorry that you felt like our technicians were pushing trying to "upsell" you as this is what we try to avoid. We do not pay our service technicians commission for this very reason. However, our technicians will always give their professional recommendation and sometimes this included the replacement of the system for a more efficient one. Regardless we appreciate you taking the time to write your review and if you have any further questions or concerns you can call us at (916)-638-2442 where a member of our leadership team would be happy to speak with you some more about this. Have a great day [Member Name Removed]!
Joseph A.
5.0
11/06/2018
All was completed, DJ looked over all products, explained what repaired were needed and why. We have no questions at the end ave know what we need done to have our product run more efficiently.
Description of Work
A/C tuneup and inspection
Category
heating & air conditioning/hvac

Service Provider Response

Hello [Member Name Removed], Thanks for providing an account of your experience with our technician DJ! We are glad that you had a good visit and that we were able to help you with tuning up your system. Thanks for choosing JR Putman and we hope you have a great day!
Angie W.
5.0
10/28/2018
The service went very well. Cody was friendly, competent and professional. He explained which part might need to be replaced in the future. He was also aware that I would be looking into replacing the furnace in the new year. JR PUTNAM is a company I use often and they do good work.
Description of Work
heating tune-up
Category
heating & air conditioning/hvac
JoAnn E.
2.0
10/26/2018
I never hired them to do the job. The plumbing technician who came out to do the bid, could not locate the water main shutoff on my property although he looked for it extensively. Putman made a bid, that included other work as well (water purifier/softener, relocate two hose bids, run a new gas line to the kitchen for a gas stove, replacing two toilets) and came in at $15,000! I got two other bids from plumbing companies. Both of the other companies told me I did not need a repipe of my waste lines. Putman offered Greensky financing but did not fully explain it. I signed a contract and accepted the financing, then was unable to actually see the loan documents online for unknown reasons. I decided to get two more bids and called to talk to Don, the plumbing manager, to tell him I wanted to cancel the contract and get the other bids. He tried to talk me out of it and I felt pressured to go ahead. I did cancel the contract and get the additional bids which were much less, $8.877 and $3,685, partly because they did not include the repipe (of course). One of the plumbing companies told me that a permit was needed to install a water heater. Putman had replaced my water heater in 2017 and had never seen a permit. I called and asked for a copy. Don called back and again brought up their bid. I felt pressured to let them come back out and re-bid the job, but did not agree to do so. I still have not received a copy of the permit which Putman told me they got for replacing my water heater. I told an HVAC technician who came out recently to do maintenance on my HVAC system this whole story. He said he would tell upper management, but as of this date, I have heard nothing. I will NEVER use Putman plumbing again and am considering stopping my "membership" and HVAC maintenance with them.
Description of Work
JR Putman plumbing division told me I needed to completely repipe my wastelines under the house.
Category
plumbing, water heater repair, water softeners
Eric B.
4.0
10/12/2018
Had 2 units serviced. The work appeared to be done in a through manner but the service person seemed to feel there were some issues that he didn't provide a clear explanation or what exactly needed to be resolved. He completed the work for the coupon service and it is months later and there have been no issues.
Description of Work
Air conditioning tune up
Category
heating & air conditioning/hvac
Lem B.
5.0
09/30/2018
We were happy with the whole experience
Description of Work
We had our ducts replaced by JR Putman on 9/25/18 the crew arrived at the scheduled time and Austin, Kyle. And Gage proceeded to replace the ducts. They removed the old ducts and replaced them with a more energy efficient ducts. They were efficient and polite with their work and the clean up afterwards. We would highly recommend JR Putman and there workers. The amount to replace our duct work was reasonable for the time it took to complete the job
Category
heating & air conditioning/hvac
Bruno S.
5.0
08/22/2018
JR Putman sent technician in the planned time window, on the scheduled day. He checked the cooling and added some refrigerant. Very professional company. Would hire again.
Description of Work
Tune up two A/C systems.
Category
heating & air conditioning/hvac

Phone

Address

11330 Sunrise Park Dr Ste A

Rancho Cordova, CA 95742

Other Information

Services offered

Plumbing, Heating, Air Conditioning, Ductwork, & Insulation

Services not offered

Ask for details

Covid-19 update

We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Payment options

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Visa
MasterCard
American Express
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Financing Available

FAQ

JR Putman Plumbing, Heating and Air is currently rated 4.6 overall out of 5.

JR Putman Plumbing, Heating and Air is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

JR Putman Plumbing, Heating and Air accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

Yes, JR Putman Plumbing, Heating and Air offers free project estimates.

Yes, JR Putman Plumbing, Heating and Air offers eco-friendly accreditations.

No, JR Putman Plumbing, Heating and Air does not offer a senior discount.

Yes, JR Putman Plumbing, Heating and Air offers emergency services.

No, JR Putman Plumbing, Heating and Air does not offer warranties.

JR Putman Plumbing, Heating and Air offers the following services: Plumbing, Heating, Air Conditioning, Ductwork, & Insulation

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