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"DONT DO BUSINESS WITH THIS COMPANY! October 24th, 2019 and we are still dealing with incompetent leadership. They installed peeling and splitting wood along our entire deck handrail and stairway. We noticed right away and verbalized our concern with how saturated the redwood was. It had sap leaking out everywhere and was wet to the touch. The workers had noticed and mentioned it to the Supervisor, Ray. On numerous occasions, Ray went back and forth trying to get the correct supplies the entire time. Always bringing the wrong things to our job site. Countless hours spent by the workers waiting for him to bring supplies and having to decline the materials because they were either not usable due to defect or incorrect. Verbally complaining that he just couldn't get it right. So we asked CRBR not to have him return and send James or someone else that was qualified to supervise our job. We asked several times, finally getting a promise to switch supervisors. But they didn't. Ray returned later in the job and brought the defective redwood to be installed. And they installed it in the spring of 2020. I told Vince, James, Ray and everyone I was supposed to at CRBR that I could not stain the wood to protect it right away due to its defects. They told me they would send someone up to inspect it, even after sending them pictures of the peeling and cracking. We even had an in person meeting at their shop and at their request we signed completion documents for the job. Vince promised they would make it right. Instead they pushed us off longer and longer, until finally now. To inspect it they hired someone from the outside to come look at it and right a report on their findings. I'm sure you can come up with the rest...the report said due to neglect to stain and protect the wood it is now defective. WOW!! Imagine that, you pay someone to write a report the way you want. It's obvious they cared only to collect my insurance money and not me as the customer."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"