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"UPDATE 4/25/2023 4 yrs after installation of a system that Bell Brothers designed and installed, my energy bills are higher than they were with the 20 yr old system it replaced. We have fewer people in the home, and it is supposed to be a high efficiency system. After numerous complaints, inspections, and supposed repairs to solve the problem, Bell Brothers told me that I need to turn off my high-tech, automatic thermostats and operate them manually as needed. Oh, and NEVER turn on more than 2 of my 3 zones at any one time. So much for the NO SURPRISE GUYS. UPDATE 3/18/23 AFTER CONTACT WITH BELL BROS We have been contacted by Bell Bros since this review with an offer to replace the plenum and reprogram the zone board. We requested a written explanation of those repairs, and how they would solve the problem. We have not received that information. UPDATE 9/19/22 - AFTER TRUE-UP My energy usage (and annual bill) is higher after replacing a 20+ year-old system with one that is supposed to be more efficient. That makes no sense. We have fewer people in the house, and have had more than our share of power outages and flex alerts. This is definitely a very expensive purchase that we thoroughly regret. UPDATE 9/8/21 - AFTER 3 DAYS OF HEAT WAVE We typically open doors and windows or run the whole house fan to take advantage of the cooler morning temperatures. Since the insulation was upgraded, the temperature inside the house seems to be holding between 10-15 degrees cooler than outside. At this point, we are comfortable and looking forward to see if our heating/cooling bills are lower at true-up. UPDATE TO ADD ACTIONS TAKEN BY BELL BROS SINCE MY REVIEW Approximately 1 week after this review was posted, I received a message from Bell Bros Sales Manager wanting to discuss my insulation options. When I returned his call and gave him the details of my experience with his company, he apologized and offered to insulate my home at no cost. Needless to say, that was a more than fair offer and I accepted. In spite of some unprofessional communication issues, the work was performed yesterday and we are waiting to see whether it makes a difference in our comfort and/or our hvac bills. I am raising the rating to 2 stars now, and will be updating the rating further if we see some positive changes in how our system works. ORIGINAL REVIEW Installed complete HVAC system to replace 20 year old system in 4000 sq ft house. Represented that new system would operate more efficiently and should decrease my heating/cooling costs significantly. Prior to installation, they inspected my entire system, including insulation and ductwork and made recommendations for the best system for my needs. I asked about insulation at the time of the install and was told it didn't need to be installed. Two years later, my bills are HIGHER, and now they tell me I only have 6" of insulation when I should have 16". Temperatures in my house are consistently higher than the selected temperature. I have one room which takes more than an hour before the air begins to blow. They tell me it is because this room is so far from the unit. They are the ones who decided where to place the unit. Very unhappy with the difference between what they told me I needed, and what I actually got. Services: Install thermostat, A/C system maintenance, Heating system installation, HVAC duct & vent installation, HVAC system maintenance"

"Did not start yet will be in November "

"Friendly and professional"

"Did great work ."

"Anthony was very responsive, great customer service. Fixed what I needed done."

"Very well. Was done extremely good and sturdy."

"American Home Renewal recently replaced 7 double hung windows in our home. We had 3 window replacement companies come to our home discuss the process and give us estimates. Chris from American Home Renewal was by far the most professional. He spent time with us, accurately described the entire installation process with us and exhibited willingness and patience to hear and understand what we were looking for in the new windows. The American Home Renewal contract was clear, concise and straight forward. The 3 day installation process was fluid and fairly quiet and we were able to work from home. It had a minimal impact on our lives. The crew cleaned up thoroughly every day and took time to make sure we knew how to tilt the windows for eventual cleaning etc. Keith, the Production Manager, checked in a few times during the 3 day installation period to ensure everything was progressing to our satisfaction. We could not be more pleased with American Home Renewal's level of professional service and care."

"Hercules Handyman Services did a great job installing the oven/stove. Lano did a great job in handling the problem from beginning to end. He immediately returned my phone call, contacted the tenant, investigated the problem, followed up with me (giving me the options to move forward), disposed of the old oven/stove and installed the replacement. I contacted the tenant, and they were happy with Lano's work. Lano was efficient and the cost was reasonable for the service provided. I will use Hercules in the future as they provide excellent customer service. "

"The Technician was very good and was able to fix the problem."