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"We did a walk through and I sent him a spreadsheet prior to the start date so he could be prepared upon arrival; we agreed to an hourly rate of $50. I helped him quite a bit and after seeing him struggle with simple tasks, I felt he was under qualified for these non-complex projects. -hang three blinds; contractor damaged two of the three blinds and was not able to properly shorten any of them as part of the install. I still have to hire someone else to do this. The first kitchen blind was damaged; he cut the wrong strings when shortening it, even though he was watching a youtube video to learn how to do it. Seeing him watch a youtube video was frustrating for two reasons: I had to pay for his time watching the video and it clearly told me that he was not qualified for the job. The second attempt to install the kitchen blind appeared fine, but when I raised/lowered it to test it, a string that he accidentally cut and tied (with dirty fingers so it was almost black), unraveled. So that blind had to be replaced, again. He reimbursed me for one blind and returned the second one to home depot as a "damaged blind" which I felt was a little sketchy. He charged me for the time he spent going back a second time for the second replacement blind. I told him that I was not happy that he charged me for this, since it was his mistake and he should eat the cost. -range hood, improperly installed. There are gaps that are not sealed, which are allowing air to blow back into the kitchen. This should have been fixed before the contractor left. I tested it when he was here but had no idea that there were leaks because the leaks are at the top, and rear of the hood, where you cannot see. You have to get on a step stool to see and feel the air flow. After I realized it was not done correctly, I inspected every square inch of it. It turns on, but it leaks so it's somewhat useless. Note, I drove us to home depot to get parts for this project because when he arrived, he said he was still unsure how to install it as a vented range hood. I advised that I wanted the simplest and easiest option, but prefer a vented hood. After at least an hour of him trying to figure out how to install it, we had to go to home depot because he said a part was "missing" and we need an additional part as well. After spending almost an hour at home depot, we discovered that the part was actually in the box, per one of the associates. Had he looked the box and found the part when he arrived at my house, we would not have wasted so much time (and my money) searching for a part that was already in the box. Again, I was charged for his mistake. -three exhaust fans. Unsure if these were properly installed. He took a very long time installing the first one, I had to help him quite a bit, and he left dirty hand prints on my freshly painted ceiling. With each fan, the install was from above (attic). When he installed the fan in the laundry closet, a large amount of insulation and debris fell on the washer and down the side. The insulation down the side was about 4" deep, which he did not tell me about. I was not happy to find that much debris. He made NO attempt to respect my property and either clean up that large mess, or prevent it from happening. -reposition two outlets; this went as planned. However, when I left for about 25 minutes to walk my dog on this day, and we agreed he was going to tackle a few projects while I was out, my security cameras caught him sitting down, taking a break. This was frustrating. -replace one outlet under sink; contractor did not know how to make it work/wire it properly and went to the hardware store three times to get the correct outlet, because he didn't pay attention and get the correct one the first time he went. This took at least two hours for him to figure it out, go back and forth, etc., before he actually wired the outlet. It was a simple task that he didn't seem qualified for. -fix a double tapped wire in the breaker box. The contractor agreed to fix this and reposition the two outlets when I stepped out for 25 minutes to walk my dog. When I returned, he informed me that the double tapped breaker was already fixed. I didn't believe that to be true, and we walked out together to inspect it. I was correct, he overlooked the fact that it was not fixed and then proceeded to fix it. This is another example of him not either being prepared, not qualified to do simple tasks, or just lazy. Either way, he charged me for the time he spent taking a break (while I was walking my dog) instead of fixing what we discussed. Again, I have the footage of this on my security cams (him sitting down instead of working). -fix bifold door. This was done properly, from what I can see. In summary: The contractor came unprepared and overcharged me for work that took several hours longer than needed. All of his mistakes were on my "time." He also had to make several trips to the hardware store, one with me to get parts, because he was unsure how to fix certain things. He left significant "messes" behind that included a pile of insulation that fell from the ceiling in the laundry closet, next to my washer (insulation was approximately 4" deep) while he was replacing the exhaust fan. He left dirty handprints on my freshly painted ceilings in the bathrooms (one is worse than the other) and damaged two of my blinds. He reimbursed me for one, but the second one, he "tried" to hide the fact that he damaged it and returned to home depot as a damaged item in the box (meaning, he lied to home depot, saying that it came damaged, which was a lie). His work was not quality and at least one project is not completed, with the remaining projects needing to be double checked for proper install. I felt he worked slowly for the sake of working slowly (to charge me more). When we discussed the bill, I let him know how displeased I was with him for overcharging me and if he came back to do more work, I would NOT agree to this type of payment arrangement."

"Excellent work - would highly reccomend"

"We had accidentally broken a window while doing some remodeling in our kitchen and called RemodAz and a couple other window companies for competitive bids. We ended up signing a contract in October 2020 as we were told by the sales guy they would only take 6-8 weeks to get the job done, and they could do it faster than the others, because if we order now he can get the windows in as part of a large order for a local builder. At the end of December – with no communication other than me constantly inquiring where my windows are, they said they are having sourcing issues due to covid and could not give me an update, but could get me more information the next week after a call with the manufacturer, which I still didn’t get a call and was told it was my fault for not understanding that “next week” isn’t “next week” – it was the week after next week. Since we were adding a large sliding door and we had tile removed, we could not finish flooring until the door was in, so we had to keep deferring that install because we couldn’t get RemodAz to commit. Finally, towards the end of January they were out to install and man what a mess that was. Replacing 5 windows in the kitchen with two side windows and a plate glass window; replacing a window and a sliding glass door with a double slider; and then two windows in the front of the house. All with all aluminum frames, new windows and doors which is great because this matches the rest of the house. The door installation required a new header and some wire re-routing, and they wanted to just tie new wires with the old in the wall cavity which is not legal. I made them put a junction box in and I don’t think the way they crammed 8 wires into a double gang box was legal either but oh well. The new header goes in, and the opening is incorrectly sized for the door and it’s also sticking out a full inch on the left side into the room. 1 inch past the interior drywall and it’s clearly at an angle. They called a drywall guy out to patch the walls and he just laughed and left. They end up shaving the header down and just crumpled up some insulation and stuffed it in holes vs actually putting it into the wall cavity completely. I ended up redoing the insulation myself, oh and also had to supply the insulation and most of the wood myself along with quite a few tools. They ended up having an electrician come out to wire the new switches, and this was before the drywall went on, so the next set of drywall crew cuts new drywall around the switches (not the box) which made a 1/2 inch gap around the box. When I went to install the faceplate, it was impossible. I had to cut the drywall out from around the switch and redo it properly as well. They spent about 5 days out here to install 5 windows and 1 door. The fit and finish on the aluminum is really bad. There are paint issues and gaps in the frame, and the windows and slider are really hard to operate. I checked for plumb and the slider and a couple of windows are tweaked which, well, makes them really hard to open and close. They also broke one of the windows while installing it and told me they ordered a replacement at the same time. This is the replacement of the window that I broke - causing the whole window replacement thing to happen in the first place. Then nothing from them for about a month. They finally coordinated to have someone from the manufacturer come out who also confirmed that the windows were incorrectly installed and out of plumb – but he sprayed some silicone and called it good (which really didn’t help). He did nothing with the broken glass or the sliding door which has major paint defects and is poorly built and installed. Then nothing again until May. That’s when the fun really started. I get a call from Anna saying the manufacturer no longer sells aluminum frames (5 months AFTER the replacement window was “ordered”) and asked me if they could just replace the defective windows with vinyl, which I said if that were the case, they would need to replace all the windows with vinyl, so it wasn’t a mismatch in the same room at least. She didn’t say anything other than she was just the messenger, to which I told her I would like to talk to someone who can actually make decisions and speak for what the company is doing. We are dealing with fair amount of money in windows here, so I expect good quality and consistency, not windows and door that mismatched and hard to open. Then nothing again for another month. I finally got a text on the 10th letting me know Tammy was coming out with the glass guy, and it was confirmed between 10-1 on the 16th of June. June 16th comes and goes. No one comes out - and we are home all day, so this wasn’t a missed connection. This was no call no show from them. Well, fast forward to today (June 22nd). I get another text from Anna threatening to take me to court over not being able to complete the work. This is 9 MONTHS after I chose them, after they said they ordered the defective windows to replace the junk they installed, coming back 6 months afterwards saying they can’t get them anymore, saying they will come out with the guy from the glass company and then not show up. At this point I haven’t been able to finish inside around the broken windows and I would like to finish putting my house back together - I can’t keep waiting for the messenger to figure out the next delay tactic and am being forced to find another company to fix their mistakes. I reiterated to the threatening text that I need someone who can actually make decisions to contact me (now via text ONLY since everything will have to be in writing going forward). It’s been 5 hours and still nothing – maybe I can provide an update here in another month? If you chose this company – this is what you will get. Crappy service, horrible product and threats. And the window that started this all, even having been replaced, IS STILL BROKEN! Good luck!"