Founded 2006 • With Angi since September 2010
Service Provider Response
We apologize for your frustration and desire to place a review in the manner above. As you stated, due to an emergency surgery 3 days before our first appointment we did call you to reschedule appointment. Unfortunately due to the extreme high call volume and potential customers who make every attempt to keep scheduled appointments yet either forget or become otherwise occupied, We have incorporated the practice of common curtesy in calling and confirming appointments. Not only did the owner speak with you, we also left voice messages and fallowed up with text message. When all attempts of contact failed, appointment was attempted to reschedule later in the day yet ultimately canceled.Service Provider Response
We did a thorough walk through of the home and got any needed information from available records and come to find out she only wrote this review to get us to lower our prices is what she ended up telling our project manager. Sorry for any inconvenience that may of come from our honest evaluation of this project but we were very thorough in our estimate.Service Provider Response
Well thank you once again for the work and also for the review. It is always a pleasure working for appreciative and honest people. It has truly been a joy working together and thanks for treating the guys with such love and respect. Look forward to future work together.Service Provider Response
Thank you For the review and for the work it is always important to not only do good work but to keep our employees fed. Thank you and God blessService Provider Response
Thank you so much for the workService Provider Response
And you and your husband are amazing people to work with thanks and God bless you alwaysService Provider Response
So grateful for the work really enjoyed working with you both. Thanks again.Service Provider Response
Thank you very much for allowing us to serve you and work on your home true pleasure.Service Provider Response
Thank you [Member Name Removed], it was a pleasure working with you. JDSService Provider Response
Thank you for allowing us to be part of this project! We enjoyed working with you and thank you for your business and recommendation! You have a special place, enjoy!! JDSService Provider Response
[Member Name Removed], Thank you so much for allowing us to work on your project and for your recommendation. We appreciate your kind words and really appreciate your business! :) J.D.S. ImprovementsService Provider Response
Thank you very much for all the work . I know myself and the guys enjoyed the challenge in some of the different tasks involved in this project. Thanks again.Service Provider Response
Thank you very much for the work and the review. Both are very appreciated.Service Provider Response
Thank you for being so great to work with Susan and for the recommendation. We enjoyed working on your project and thank you so much for allowing us to be a part!Service Provider Response
We apologize for any inconvenience you may have suffered. This is not a very usual happening with us. We normally do not deal with your type of tile roofing and therefore asked for help from someone more familiar with that type of roofing. Our main goal is to see our customers happy. Roofing especially tile can be very difficult in pinpointing a leak sometimes. We are glad we were able to find the leak and Do the repairs to your satisfaction in the end and that you were happy with the work done to the deck.Service Provider Response
Thank you very much for treating myself and crew so well we appreciate your businessService Provider Response
We loved the chance to work with you thank you very muchService Provider Response
JDS Improvements is sorry that things did not work out with this customer. We would like to respond to the complaint. Our advertisement on Angie's List states to call to discuss receiving an estimate. We discussed the possibility of doing an estimate with the customer and during the course of that discussion were informed that the customer does not actually want the work performed but only for insurance purposes. The customer wanted the estimate for free. We agreed to do the estimate for a small service charge to compensate the 2 hour drive to and back, time & compensation for gas that the estimate would require of us. At this time the customer said our Angie's List ad said we do free estimates. Not accurate. The customer was insistent that we provide a free estimate even though there was no chance of getting any actual work. At this point frustrations boiled over and the conversation deteriorated. We believe the customer was being unreasonable with his insistence on a free estimate. We strive for good quality & customer care and apologize for not being able to meet this customers expectations. Under normal circumstances with a 50/50 reasonable chance of actually acquiring work from an estimate it is not unrealistic for us to provide a free estimate. Please feel free to call us and discuss your project and how we can assist you.Service Provider Response
Thank you sincerely for allowing us to serve you! Please keep us in mind for any future projects and we wish you and your family the best! JDSService Provider Response
Thank you [member name removed], it was a pleasure! We look forward to working with you in the future.Health & Safety Measures
Angi Certified
Our purpose is to provide superion customer service by only using highly trained technicinas that are knowledgeable, experienced,skilled, friendly, reliable, drug free and background checked, and on time! It is our priority that our clients can feel safe, secure and confident that their job is done right. And 100% guaranteed! We have financing available and accept visa, master card, discover, amex. Members of bbb and the yavaipa county contractors association.
Angi Certified
2022 Super Service Award
This a veteran owned and family operated company. We are licensed, bonded and insured. We give you the best prices in the state with superior results. I will give 10% off to all veterans and seniors. We offer a range of services from jetting, drain clearing, repipes, to the simple angle stop install. you name it and we provide it. Let us take care of you like family.
Angi Certified
Top quality work in customer service. We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today.