Get matched with top heating and air conditioning pros in Carlisle, AR

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"THEY MADE TWO TRIPS, DID"NT FIX THE FIRST TIME THAN OVERCHARGED ME FOR A PART,. THE PART LIST PRICE IS $18.98 THEY CHARGED ME $113.00. THEY SAID THERE WAS NO CHARGE FOR THE SECOND CALL, THEY BUILT THE CALL INTO THE PRICE OF THE PART. THATS DISHONEST."

"I called several companies and everyone was booked for over a week. Roger was at my house about an hour after I called him. He fixed the issue quickly and I signed up for his maintenance program. I look forward to seeing him twice a year to make sure my system is running well."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"THIS RATING IS ONLY FOR THIS SERVICE CALL. I’ve been using Middleton Heat & Air for 4+ years and have never had an issue, but I was VERY DISAPPOINTED with today's turn of events. I had all my units checked and serviced in April as I have done the last 4 years and everything checked out OK (or so says the service summary). Fast forward 3 1/2 months (mid-July) and over the last 3 weeks a bedroom mini-split has been slowly losing cooling effectiveness. Fearing a faulty unit or low refrigerant I had a service call performed in the hopes it would be the latter. The good news is they came the same day and within a couple of hours of placing my request and found the refrigerant was low by 4 oz. The bad news was that despite having had the unit serviced 3 1/2 months ago, they did not give me a break on either the service call or the refrigerant: Service Call $80; and 1-lb of refrigerant $59 despite only needing 4 oz. After tax, my bill was $151. I believe in capitalism and fairness, but I was raked over the coals! As a minimum, the service call should have been waived! I pay north of $450 annually to have my units checked! So why is it that less than 4 months later I need a service call and the unit is 4 oz low? The unit is 4 years old and has never needed refrigerant … what level of service did I receive during my scheduled maintenance? From where I’m sitting, not very good. Will shop around for other HVAC providers before my winter renewal."

"Would give 0 stars if possible. I bought a new packaged unit from them less than 2 years ago, a year later it kept breaking down on me. I called airmaster technicians out to service it multiple time for them to tell me it was simple dirty and needed to be cleaned, which they did and charged me 300 dollars to do only for it to break again the next day. When they came back out, they decided it was a bad blower motor but still took them over a month to document the motor failing so they could begin the warranty process. The whole time it was the middle of summer and I had to deal with a failing brand new AC because they "wanted to be sure it was the blower." They finally got the issue fixed after months of back and forth but are now refusing to issue a refund all the unnecessary work that was done. DO NO USE AIRMASTERS UNDER ANY CIRCUMSTANCE, THEY DO NOT CARE ABOUT THEIR CUSTOMERS."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"After buying a home in Little Rock in 2021, I employed Bert Black AC to maintain and clean my air conditioning system. I paid for an annual maintenance agreement. During the first 13 months I lived in the home, Bert Black AC came to my home to service my system on 3 occasions. After being in the home for approximately 14 months, I noticed mold growing in the top of both bathrooms. I immediately hired a testing company and a building scientist to determine the problem. They both informed me that my air conditioning system had not been maintained properly. A review by another air conditioning company revealed that Bert Black had not removed the top of my outside system to clean it properly. As a result of proper maintenance, dirt and debris had clogged the system and it was no longer removing humidity from the air. This resulted in a major mold problem throughout the home. When it was determined that air conditioning maintenance was the issue, I phoned the Bert Black office and requested to speak to Michael Love, the CEO of Bert Black. I spoke with Judy, the office manager on 3 occasions. On all the occasions, she refused to allow me to speak to Mr. Love. Around the time this problem occurred, I had paid for a second annual maintenance plan. Since I had no intention of using Bert Black in the future, I requested a refund. Judy refused to refund the maintenance plan fee. The cost of testing, air conditioning maintenance and mold removal was around $15,000.00. As a result of health problems related to exposure to the mold and at the recommendation of the mold experts, I was forced to sell the home. I highly recommend that no one use Bert Black for air conditioning services. The poor quality of work that they performed in my home resulted in significant health problems and major costs to treat mold growth in the home. And when a problem occurs, the office manager will now allow anyone to speak to the person in charge, Michael Love."