Get matched with top heating and air conditioning pros in Hensley, AR

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"THEY MADE TWO TRIPS, DID"NT FIX THE FIRST TIME THAN OVERCHARGED ME FOR A PART,. THE PART LIST PRICE IS $18.98 THEY CHARGED ME $113.00. THEY SAID THERE WAS NO CHARGE FOR THE SECOND CALL, THEY BUILT THE CALL INTO THE PRICE OF THE PART. THATS DISHONEST."

"David gave me options that made it possible to get the job done at a price I could afford. Appreciate his honesty and punctuality."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"THIS RATING IS ONLY FOR THIS SERVICE CALL. I’ve been using Middleton Heat & Air for 4+ years and have never had an issue, but I was VERY DISAPPOINTED with today's turn of events. I had all my units checked and serviced in April as I have done the last 4 years and everything checked out OK (or so says the service summary). Fast forward 3 1/2 months (mid-July) and over the last 3 weeks a bedroom mini-split has been slowly losing cooling effectiveness. Fearing a faulty unit or low refrigerant I had a service call performed in the hopes it would be the latter. The good news is they came the same day and within a couple of hours of placing my request and found the refrigerant was low by 4 oz. The bad news was that despite having had the unit serviced 3 1/2 months ago, they did not give me a break on either the service call or the refrigerant: Service Call $80; and 1-lb of refrigerant $59 despite only needing 4 oz. After tax, my bill was $151. I believe in capitalism and fairness, but I was raked over the coals! As a minimum, the service call should have been waived! I pay north of $450 annually to have my units checked! So why is it that less than 4 months later I need a service call and the unit is 4 oz low? The unit is 4 years old and has never needed refrigerant … what level of service did I receive during my scheduled maintenance? From where I’m sitting, not very good. Will shop around for other HVAC providers before my winter renewal."

"Great experience with Lewis & Company Construction! Such a relief to find a company that was fairly priced, timely, honest, and strong communication throughout the job completion. lWhen looking for a contractor you need someone who is going to spend the time to write up a detailed estimate and be knowledgeable about what will be involved in the remodel and/or repair. Go to Lewis & Company who will get the job done the right way, the first time, and in the time promised! To respect the time it takes to provide a proper estimate, Lewis & Company requires a small service charge for a formal estimate. To me, it was well-worth the charge as it showed me they were committed to providing me with an accurate estimate and it gave me an idea of how thorough James and his crew would be in completion of the job. James also did a detailed walk-through of the work I was interested in completing and gave me useful, honest, and practical advice regarding my budget constraints. James and Lewis completed about $15K of home repairs/upgrades in preparation for putting my parent's home on the market. All my interactions with both James and his employees were great and I felt comfortable with them in my home. There was always good communication with me regarding when they would be coming. There was about a 3 week wait for the initial meeting, 1 month for the detailed estimate, and about 2 months for the work to start- but this was told to me upfront (and I was willing to wait for this company) and I was always kept in the loop if there was going to be a delay. Once the job started, it was completed on fast and on schedule. I was super happy with the work they provided and so relieved to have found a company I could trust in home remodels or builds."

"Would give 0 stars if possible. I bought a new packaged unit from them less than 2 years ago, a year later it kept breaking down on me. I called airmaster technicians out to service it multiple time for them to tell me it was simple dirty and needed to be cleaned, which they did and charged me 300 dollars to do only for it to break again the next day. When they came back out, they decided it was a bad blower motor but still took them over a month to document the motor failing so they could begin the warranty process. The whole time it was the middle of summer and I had to deal with a failing brand new AC because they "wanted to be sure it was the blower." They finally got the issue fixed after months of back and forth but are now refusing to issue a refund all the unnecessary work that was done. DO NO USE AIRMASTERS UNDER ANY CIRCUMSTANCE, THEY DO NOT CARE ABOUT THEIR CUSTOMERS."

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