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Most HVAC service calls include diagnostic fees, which could include checking on a specific issue you’re experiencing or running through a routine inspection checklist. If you called for a particular problem, the service call will also include an estimate to fix the issue, including materials and labor. Depending on your HVAC technician and the service you requested, you might also get a general inspection of your system components to ensure everything is working as intended.

A correctly installed air filter will fit snugly in its compartment. One that’s too thick or big won’t lie smoothly, and it can block the airflow, sometimes resulting in strange noises. A filter that’s too small or improperly fitted may move around in the compartment, resulting in strange humming or vibration noises. Poor fitting can eventually cause a buildup of dirt in the HVAC ductwork, and reduced indoor air quality can lead to sneezing or excess dust on your surfaces.

Washing your carbon filter can damage the fibers and make it less effective. While removing the dust from the filter gently is possible, we don’t recommend you wash and reuse the filters once they have reached the end of their lifespan.

Keeping your air filter clean is crucial for your heat pump's efficiency. As a general rule, you should check your air filter every 1 to 3 months. However, the actual frequency might vary depending on factors like the type of filter, indoor air quality, and the amount of dust and debris in your area. If you notice the filter is visibly dirty or clogged, it's a clear sign it needs attention sooner. Regular filter maintenance ensures proper airflow and helps your heat pump perform optimally, keeping your indoor air fresh and comfortable.