Get matched with top water heater pros in Alpine, AL

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"No one answers the phone or returns calls or emails. 2 days. We have a unit u Der warranty with Freedom. Keeps breaking. Unit just a xouple of years old. Have to beg them to come fix it 2 years in a row now. They are the absolute worst company."

"Another company did a really shoddy job on our system and Mr Dans had good reviews and word of mouth was good so we messaged them on Angie list and they responded in short time and repaired next day. Victor was such a help showing what had been done wrong and educated me on how to maintain system for long life and performance, very pleased with work. Pumped tanks,replaced pump built up riser correct. Didnt wreck my yard either which was nice. Thanx Victor"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Great. A wonderful company. Great technicians and office staff. Highly recommend"

"They were really polite, knew what they were talking about, and were really good at explaining what they needed to do and were able to fix the leak without issue."

"July 15, 2024 Harassment On July 10, 2024, I called Allen Services Company to come out and review a situation concerning my cooling system. After speaking with Cindy at the company, she put me in touch with Chris a technician. Before contacting me with the technician, she stated the fee being $40 service call and $60 every half hour after that. After speaking with the technician Chris, he also stated the fee is being the same. After an assessment of the unit, Chris stated he did not have the parts on his truck to repair the unit and that he would return the next day. We discussed the fee for July 10 which Chris said it was $135; Chris stated that the $135 was the total charge for July 10, 2024, which I offered to pay at the time. He suggested that I could pay him on the next day of his visit. On July 12, he returned to complete the job. As you can see on the invoice Chris charge me $120 per hour for July 10, 2024, which was not the price quoted or how long the hour. On July 12, should have been a continuation of the job in which he did not complete on July 10, instead he charges me for appears to be 1.75 hours at $120 per hour which again was not the price quoted me. I feel I have been overcharged by Allen Service Company. They have un-justly misstated their price quote to me. Moreover, they have unjustly mistreated me in conversation and the lack of customer service to me a consumer. Somehow, I feel this was a stunt too, mislead me and make more money from me. Right after this situation went down with the technician, I contacted Allen Service Company, spoke with Cindy concerning the situation in which had just occurred with their technician. She stated she would pass the information on to one of the owners who would get in touch with me to discuss my concerns. However, at this present time, I have not spoken or received any returned message from the company. Please consult with letter sent to company to justify actions of misconduct and Harassment."

"They were absolutely wonderful. Will sure recommend them"

"Initially it went well and they were responsive. Came out same day as my request but it was the end of the day and they didn't fully finish clearing the drain and when I called for them to return they let me know they don't guarantee drain and clogging services and I would have to pay again. Not what I had hoped for since they didn't fix it the first time. They didn't follow any sort of social distancing, wearing of gloves, etc. even when dealing with us with Covid going on."