Richard installed a system in our home. There was a problem within the first few weeks. He immediately responded and rectified the situation. Service! Service! Service!

Very quick response, extremely knowledgeable and courteous.We are relatively new to Logan Martin area and are very happy to have found this company. I’m going to continue using Richard and Matthew for all of my heating and cooling needs.

My power was running me $30 a day. Richard figured out the problem and now I am happy to say it's only $6 on average!!!!

We had a whole new HVAC unit placed in 2020 by Alabama Cooling and Heating. We paid $7800 for this unit and for the labor. Fast forward to 2023 and we are having trouble with our heat. We called this company, they sent a technician out, and he barely looked at the unit, was very dismissive of our concerns, and basically told us our issue was that we needed to change our filter more often. He charged us 200 dollars. Our heat struggled to work properly throughout the winter, but we thought everything was working properly per this technician. Now it is 2024 and our heat is barely working. We called a different company. This technician really took his time and informed of us of several issues. 1.) We had a leaking coil, no big deal, we can replace. 2.)(The reason that I am leaving this review) Alabama Cooling and Heating NEVER WIRED/HOOKED UP our electric heat. This would be how our emergency heat would function. That was never hooked up. A heat pump switches to emergency heat when the outdoor temperature drops below a certain point, typically between 35 and 40 degrees Fahrenheit, making it difficult for the heat pump to extract enough heat from the outside air to meet your home's heating needs, thus activating a backup heating source like electric heat. For the past 4 years we have had no emergency heat which we never realized. We did think it was strange that our heat couldn't keep up when it was really really cold, but it actually was just because it should have switched to Electric (emergency heat) BUT IT WAS NOT HOOKED UP 3.) They also programmed our thermostat incorrectly for a furnace (which we do not have). I feel like after spending this much money and trusting a company to do good work, finding out a huge component of our heating source was never even hooked up, was a slap in the face. (I highly recommend essential heating and cooling who is now having to go behind this company and fix these mistakes. Austin with essential heating and cooling was absolutely fantastic)

I contacted this business after my home warranty company failed scheduling me with a big name company too far out. They answered the phone quickly and were nothing but professionals from the start. During a uncommon cold front where many heaters were down and companies are busy, they scheduled me in for service very quickly. The technician, Jeff, was very knowledgeable and courteous as well as a professional also. Quickly diagnosing the issue, identifying current deficiencies, and making suggestions for optimal efficiency, they were up to the challenge and I would recommend Alabama Cooling And Heating to anyone I know and those that I don't. They have my seal of approval and hoping I do not require their services in the future, but they are the ones I will call when need for HVAC service. Thank you Richard and Jeff.

They were awesome. Good people

Gene was my service pro and he was very honest and knowledgeable

Nice and courteous, explained to me on a level I could understand...gave advice on what to look for down the road. I will definitely request them again

They are prompt and through. Teycx It didn t take them long to complete the job.

The technician was a nice man and very professional. This company will be my go to for HVAC.

ok work

They were very honest in my needs, not trying to get more for nothing. I had three companies come in and went with them because they actually knew what they were talking about and also taking my finances into consideration. I would use them again.

Richard was very very knowledgeable, professional and I also felt him to be trustworthy. He reviewed several options we me to replace my heat pump. Once I made decision workers showed up on time were friendly and well trained. Did a GREAT job of replacing unit.

they work hard they woke fast they were very neat and clean . very helpful setting up thermostat . knowledgeable about wifi controlling the unit.

Very promp in service! Same day service when I called!!! The man was friendly over the telephone and reassuring. The price was more than reasonable and the technician arrived when he said he would. (I wasn't left sitting around wondering when or if he was coming.) The technician was very knowledgable and professional as well as friendly and pleasant. It did not take him long to diagnose my air conditioning problem and he was able to replace the part efficiently and quickly. I will use this company again if I ever need a heating and cooling company. I was very surprised at the price as well. I was expecting a $500.00 price but it was $269!!!!.

Richard is an "old school" professional: honest, trustworthy and understanding of the customer's needs.

They will try to save you money

Quick response. Friendly and courteous.

As with most A/C companies it took several visits over a two day period to get everything back in working order. They responded quickly to my calls and were quick to return to my home. They explained options and went with the smallest fix first before changing out larger components.

Friendly, courteous.

Quick response

Ended up replacing complete system. Air and heat. They were both 24 yrs old. Richard offered a couple of band aids that would have been temporary fixes. Decided to go with new system. Its great am very happy fair price great job.

Edward was very professional, friendly, and timely. However, I feel that I was overcharged for the services provided, and the most expensive options were recommended for solving my problem. I was charged $80 per lb of freon, when it can be had for much less (<$50) from other contractors. I believe they will also recommend the "conservative" most expensive option for fixing problems. They recommended a wholesale replacement of my entire system for a leaking evaporator coil. Note that my system is 9 years old, and the advice included consideration of how long I was going to remain in the house. If you have a big problem, that's going to cost more than $500 to fix, get a second opinion.