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Phone Repair questions, answered by experts

You can purchase a DIY phone screen replacement kit, but it’s usually a better idea to have a professional technician address the problem. Many DIYers who attempt a screen replacement end up with poor screen functionality afterward, including ghost touches and partial screen functionality. Replacing a phone screen is a complicated process that demands experience, so it’s a good idea to defer to a professional from the start. Any mistakes you make while replacing your screen could lead to you having to pay a professional to step in anyway, increasing your total repair costs.

Most smartphone repair specialists can replace your phone screen in 30 to 45 minutes, depending on the model. The repair could take longer if components under the screen are also damaged and need to be replaced. If you attempt to do the work yourself using a phone screen repair kit, set aside one to two hours to learn the correct steps and implement them carefully.

Repairs typically take 1-3 hours, depending on the complexity of the problem.

It’s usually more affordable to repair your smartphone than replace it, with repairs averaging around $150 and a full replacement averaging over $800. There are exceptions to this, as severe water damage might be prohibitively expensive, depending on the replacement cost of your phone. For less severe damage, like a broken charging or headphone port, buttons or rockers that don’t work, or a broken screen, you’ll likely pay far less for a smartphone repair, making it the better option.

In most cases, it is more affordable to repair a cellphone than it is to buy a new one. The average cost to repair a phone is around $180, while the average smartphone costs between $720 and $1,000 or more. Repair costs are almost never more than 50% of the total phone cost, with the high end of repairs costing around $350. If you hire a professional phone repair service near you, you’ll usually save significant funds repairing instead of replacing your cellphone.

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