PLEASE CONTACT US BY PHONE WE WILL RESPOND WITHIN 24 HOURS. House cleaning from head to toe. Been in business for over 20 years. Offering weekly, bi-weekly, and monthly cleanings or as needed.
"I found the service to be uneven -- sometimes good and sometimes bad, based on who they sent to clean. They use two-person teams, usually one senior and one junior cleaner. Often the junior cleaner was unprofessional and unenthusiastic. This caused things to be missed (sometimes a bathroom, or parts of the floor not vacuumed, or baseboards not dusted). One cleaner was so bad -- leaving the house to make personal calls -- that I had to ask to have her replaced. She left the tub full of dirty water, and another time did the same with a sink. Another cleaner threw my toothpaste away. Sometimes they would forget to clean the shower. Or leave the bathroom mirror worse than it was before they tried to clean it (covered in streaks). Other problems developed. There were several no-shows. Or they would try to reschedule my appointed time at the last minute, on the day of a visit. This was very inconvenient and irritating as I have to schedule my work and other responsibilities around these specific time slots, so changing a time without notice was often not possible. Also, if a prior job finished early, they would show up early, instead of at the agreed-upon time, because the cleaners wanted to go home early. This screwed up my work schedule. The rescheduling got worse over the past few months. The manager changed, and no one bothered to inform me. Then, when I finally called the owner (who also had changed) to complain about the bad service, he raised my fee by 20%. This seemed like adding insult to injury. The last straw occurred this week. The team had been scheduled (for a month) to arrive on Friday, but waited until a few hours prior to the appointment to try to change the time. I said I could not do so at such late notice (why did they wait a month to do this??). So instead of honoring our regular appointment, the cleaner said they would come the following Monday. I waited for them and could not leave the house. They never showed. I terminated the service. I was paying $80/hour, or $160 for two hours' service. I often paid the full two hours' fee even when they finished early. All in all I had over 5 teams in less than 2 years. The high (staff, management, and ownership) turnover and unenthusiastic attitude of several of the cleaners, combined with the way the owner dealt with me, leads me to believe that there is a morale problem. My advice to the owner of this service is to motivate your staff and managers through better pay and treatment, and treat your customers as valuable assets, not commodities to be taken advantage of for monetary gain. I certainly did not feel valued.
Stuart S. on January 2017