Get matched with top water and fire damage restoration in Norfolk, VA

Recent Water Damage Restoration Reviews in Norfolk

• RIBA Construction LLC

  5.0

  Trustworthy--We live overseas and contacted RIBA when our tenants called about water coming from the ceiling. RIBA was there same day. Diagnosed problem, dried out the area, and worked with tenant and us to create a plan, fix, and remediation. Outstanding communication- pictures, text, emails at time of diagnosis, during the repair and at completion. I knew what was happening at every step. When tenant lumped in several other requests for unrelated "fixes" RIBA provided a fair assessment as to what needed to be done vs what was nice to have done. From the tenant and me- they gave an accurate picture as to what needed to be done and what could be done. There was no sales pitch to do more: only information so that we could make decisions. I will happily use them again in the future without fear of being oversold because I am not present for the quote or work

  Rose R.
• ASAP CONSTRUCTION LLC

  5.0

  Fantastic! Chris and his crew are true craftsman and exhibited expert handling of our problem. I believe it was a little more involved than Chris may have thought but he stuck to the original quote. They showed up on time and completed the job in the time he estimated. Just a fantastic job and I could not be any happier

  Anthony G.
• 911 Restoration of Virginia Peninsula

  5.0

  The fix and clean up process was great, and you cannot tell there ever was a water damage spot. John and Lawrence did an awesome job. The problem was diagnosed and they resolved it. They were very respectful and professional towards me and my property. They gave me peace of mind with the work they did and i would hire them again. I highly recommend them

  Mia B.
• SERVICEMASTER OF THE SOUTHSIDE

  5.0

  Right in the middle of the pandemic I suffered damage to my home that required the removal and storage of my furnishings from the affected living and dining room areas. During and still under construction I can assure anyone reading this review that ServiceMasters were the one (and only) service that was involved that performed well beyond my expectations. I can say I was pleasantly pleased with their performance, professionalism, and response to all my requests. They wanted me to know that they were there for me and genuinely wanted to make a very stressful situation better. After more than 20 years in the military I've made many moves stateside as well as overseas. I can put ServiceMasters on the top of my list when it comes to servicing my pack out and pack in. I hope I dont miss anyone but I just want to say Thank You Thank You and Thank You Deanna, Kim, Ashley. Sisi, Efrem and Devon for all you've done to help me during this so stressful and trying time. You are my go-to and I would highly recommend your services. Thank You

  Lynda M.
• Emergency Restoration Services LLC

  5.0

  We reached out to ERS after a traumatizing house fire. They were amazingly professional, caring, prompt, and knowledgeable in every aspect of helping us with demolition to rebuild. They were our angels and have helped us through an extremely challenging time. We would definitely call on Chad and his team again if we ever needed any home damage service

  Candice H.
• JES Foundation Repair

  5.0

  Adam Howell, Fordman, was punctual and professional throughout the several days of repair work. He demonstrated outstanding proficiency in the various work related tasks and was courteous and answered questions efficiently. Randal Doss and Conan Eaton also were both professional, courteous and supportive in their respective roles. Christian Distler-Caravetta was punctual and professional on his initial inspection conducted on September 22

  Jenise B.
• SERV PRO OF PORTSMOUTH

  1.0

  The laziness, inconsiderateness, and sheer incompetence of Servpro of Portsmouth was so astounding that I feel obliged to share our experience. My wife and I had severe water damage to our home after a pipe burst, requiring an extensive remodel. I will caveat this review by saying that Servpro’s damage mitigation crew was timely and effective. We thought this professionalism would carry over to their restoration division. We could not have been more wrong. • Terrible planning and management of subcontractors. Servpro repeatedly demonstrated that their management skills were worse than a four year old with a clipboard. Examples include: o It became expected that the first iteration of their materials order would be incorrect. They ordered custom cabinets that did not fit our kitchen (which they had every opportunity to accurately measure). This required multiple re-orders, extending our timeline by months. o They installed the kitchen backsplash prematurely. This caused issues with re-installing our bar countertop, requiring a total re-work of the bar and backsplash. Again, grossly extending the timeline. o They ran out of flooring material and took weeks to re-order new flooring. You would think that with a measuring tape and notepad, they could avoid this issue. Again, we were fascinated by Servpro’s ability to extend their timeline at every opportunity. o Servpro allowed their subcontractors to treat our home like a frat house. We repeatedly found cigarette butts inside, drinks missing from our fridge, and unflushed turds in our toilet. These problems persisted, even after we brought them up to the project manager. • Abysmal communication. o Our project manager consistently no-showed to prior-arranged meetings without even the courtesy of a phone call. Subcontractors consistently failed to arrive for days in a row, extending jobs that would have taken a few days to weeks or months. • Timelines not met. o Our initial project manager quoted 6-8 weeks for the rebuild job. Here I am, 8 months later, writing this review as our job just concluded (incomplete at that). o My wife and I ended up doing a significant amount of the work that Servpro assured us that they would complete. Some examples include:  Moving our furniture into storage.  Cleaning up the drywall, insulation, and other mess left by the initial water damage.  Taking material trash and destroyed furniture to the dump.  Re-installing misaligned trim.  Re-installing misaligned cabinet doors and pulls. • Shoddy workmanship. If Servpro advertises themselves as remodel professionals, I can assure you firsthand that this could not be further from the truth. Examples of their inability to correctly complete even the most basic construction tasks include: o Baseboards poorly joined when one piece should have been used. Even after their third try, they still got it wrong. o Nicked, scratched, dented, paint splattered, and otherwise damaged furniture, requiring that we hire an outside professional. o Broke our granite countertop after they removed it from the kitchen. o Gouged new flooring just days after it was installed. o Cabinet doors not level, and cabinet pulls visibly misaligned. It appears that they hung cabinets and installed the doors and pulls without taking a single measurement. Which brings me to my next point… o Did not erase pencil marks on cabinets. This one impressed me, since it was evidence that they at least attempted to correctly line up and level cabinet pulls. The untrained human eye quickly revealed that these marks were, indeed, misaligned. We had them re-order new cabinet doors so that I could correctly install them. After 7 months of dealing with these folks, we called it quits and negotiated a bill that subtracted from our initial itemized quite any work that was not done, done incorrectly (requiring that we redo it), or done by us as the customer. If you are considering hiring Servpro for your remodel, I suggest that you try a class of middle schoolers instead – you’ll probably have better luck

  Marshall J.
• Anthony Randolph Plastering & Drywall Restoration

  5.0

  Excellent! upon urgent request Mr Randolph came out to our home to assess the scope of the repair work and provide an estimate. The estimate was very fair, and he scheduled the repair work to coincide with our plumbers who had to remove the water heater. Plaster and drywall work was excellent, clean up was excellent, and he even re-attached a door molding for us. Very responsive and excellent service. Highly recommended

  Miriam H.
• DR Restore

  5.0

  Disaster Response took the time to explain the proper procedures involved with water extraction and gave much appreciated advice even though their services would not be needed for my particular situation. I would not hesitate to call Disaster Response in the future if needed.

  Joshua W.
• CAVALIER ENTERPRISES

  5.0

  Praise to the highest to Don and his crew! After nearly a year of speaking to a variety of flooring contractors who never followed through on their quotes or promises, Cavalier was the FIRST to actually do what they promised! I was impressed when the crew arrived on time, knowing that we were off to a good start. Oscar and his crew worked tirelessly, professionally, removing existing floors and carpet, and upgrading those spaces with the beautiful floors I had chosen. The work was beautifully done, and the entire job completed in a single day! I am impressed with their work; my new living areas are beautiful. I had two small issues, called Don, and they were back out the next day making sure my job was completed flawlessly. I can not say enough good things. If you need restoration work, or any home upgrades, call Cavalier Enterprises

  JR H.