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Recent Home Warranty Reviews in Austin

• OneGuard Home Warranties

  5.0

  The process was very smooth. A technician came to check out the appliance. It was determined (after a few days) that a replacement part wasn't available. OneGuard offered a particular model to replace it or its equivalent value at HomeDepot. I chose the replacement. The technicians came to install it and made fast work of it. It couldn't have been easier. Jerry, OneGuard's facilitator, was very attentiveshow more

  Michal B.
• OneGuard Home Warranties

  5.0

  Excellent customer service and followup. Have been a customer for 9 years now and company has always been excellent. Tina helped us on the last appliance replacement, described the options well, and followed up the day after to make sure the work was done to our satisfaction and we were up and running again. Will definitely recommend themshow more

  Christopher K.
• OneGuard Home Warranties

  5.0

  My dryer stopped drying and I phoned in my problem. First of all the lady on the other end, very very nice. Which is a plus when its early in the day and me the consumer has an issue. Great customer service. She told me within four hours I would receive a call from the company who would be coming to the house. The guy from Applicance Express very nice and professional. They did have to order a part (which was a bummer), but as soon as it came in they phoned and my dryer works like a charm. I was still able to do laundry while waiting for the part. Very small loads and a couple of air dries. Overall, the whole process was easy and service was excellent. Also the same guy who originally came to the house was the same guy who came back to the house. Very frustrating if you've ever had a company send you two different people and they don't know what the original problem wasshow more

  Malinda H.
• OneGuard Home Warranties

  5.0

  I felt like One Guard was a great decision for my wife and I as we bought our first house last July. The house is 35 years old and we kept the appliances from the previous owners so the warranty gave us great piece of mind. We needed One Guard a total of three times. Once, our air conditioner was acting up so we called and they had someone out here pretty quick to look at it. The next time we needed our dishwasher serviced because the water pump went out amongst other things. Lastly, we called because the water heater's pressure relief valve got stuck and kept leaking water. The warranty company did not replace any of the appliances because they were repairable (which kind of stinks because my water heater is 20+ years old and has a ton of build-up at the bottom...it's a ticking time bomb...). I know there is a huge debate about whether or not to get a home warranty and I am actually battling that in my mind as we speak. I don't know if I am going to renew or not. If I do not renew, it will not be because the service was poor. One Guard did a great job for meshow more

  Joshua C.
• Landmark Home Warranty

  5.0

  He fixed the a/c in just a few minutes. I asked what the bill would be if I didn't have the warranty. It was three times as much as I paid using Landmark Home Warranty. The only drawback was it took 36 hours for a repairman to come out to my house. But this is Texas. If your air conditioning breaks, it's always is July or August. I'm not the only one needing a repairmanshow more

  Donna D.
• Landmark Home Warranty

  5.0

  Both repairs went well, A/C and washer. Landmark chose excellent providers who were punctual, efficient and professional. Very pleased with Landmark and providers.

  Helen A.
• OneGuard Home Warranties

  5.0

  We this 37 year old house less than 2 months ago. This was the first time I called the Home Warranty company for a repair. My wife plugged an appliance into an outlet. There was a blue spark and the lights in 2 adjacent rooms went out, with the original outlet still working. I submitted an online request and received an Email within an hour or so giving the contractor who would be doing the work. The contractor called me an hour or two after that to get information on our electrical system and we scheduled for the next day. I met him at home and he checked out the breaker box and connections, which all seemed to be fine. After checking for any unseen breaker boxes and other connections, he suspected a broken wire. When he took apart the outlet box there were blue sparks. A wire to the other rooms had broken and was only making occasional contact. He fixed that and restored power to the other rooms. He was here about 2 hours and all I had to pay was the $59 OneGuard co-pay. I'm happy with the response and the service so far. OneGuard is one of the more expensive Warranty companies, but they cover a wider range of problems, including septic, which we have at this house. So far, so goodshow more

  Thad M.
• OneGuard Home Warranties

  5.0

  The local pool service company called me within 45 minutes of my call with OneGuard. The service professional was courteous, and went over my options clearly and honestly. Once I described the situation, the pool tech was able to quickly tell me that I would be better off calling a professonal Leak Detection company and gave me a list of local companies that he worked with. Because he didn't come out to my house, there was no charge. I called American Leak Detection, and they came out the next day to evaluate my pool leak ($450). They were able to determine where the pool was leaking, and the rate of the leak, and the issue was fixed the same day, just using some epoxy around the pool skimmer. I am very happy with the smoothness of the way this worked, and the professionalism shown by everyone I worked withshow more

  Martin B.
• Landmark Home Warranty

  5.0

  Technician was on time and very polite. He seemed to know what he was doing and was quite thorough.

  ROBERT H.
• OneGuard Home Warranties

  5.0

  I've had several things go wrong in our house, I normally just fix them myself to avoid the $60 service charge but I did make a call on a leak that I found in the garage upon moving. I told them what was going on, they had me send my home inspection to them so that they could confirm that it wasn't a previous leak condition. They charged me $60 and they had a plumber out here within a couple of days. I thought it was going to be a 48-hour service level agreement but I heard from their plumbing people the very next day. It was a good and big risk when I made the service call because I couldn't identify where the leak was so all the repair wouldn't have been covered, finding the leak was not, like if they had to go into a wall and they were like, "Do you still want to proceed?" but it turned out to be easy and the plumber knew directly what was going on. He bought the part even before he got here because of his knowledge and know-howshow more

  Aaron L.