Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
OneGuard Home Warranties
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
We’re a home warranty company, a company that believes in providing the best service possible to fix what’s broken. Fast. And while home ownership has never been easy, OneGuard is rooted in the belief that life is more important than a leaky faucet. Life is about spending time with family and friends. It's about enjoying time in the backyard. It's about precious time. Time that you can’t afford to waste. Contact us today for your Arizona, Nevada or Texas home warranty service! A home warranty is limited to providing repair or replacement coverage on items when they break down as a result of normal wear and tear. So, proper use and care of systems and appliances is required for coverage. Non-mechanical parts or components that do not contribute to the primary function of appliances are not covered. Check contract for details. Or call one of our Customer Care representatives. We'd love to chat with you.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Cover's Major Systems & Appliances, Home Maintenance Services, Home Protection Plans, as well as
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4755 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 8% | ||
| 5% | ||
| 3% | ||
| 9% |
Filter reviews by service
Showing 1-25 of 755 reviews
Elliott G.
May 2025
I’ve been a OneGuard customer for over 10 years, but my recent experience was deeply frustrating. After waiting 10+ days for Sunbelt Electric (their only approved contractor), their tech, Frank, diagnosed a bad fan motor—yet OneGuard refused to replace it and still billed me the service fee. Customer service was unhelpful, offshore, and confusing, so I ended up paying out of pocket to fix the motor. I felt misled and stalled at every turn, and I can no longer recommend OneGuard.
Brian G.
May 2025
I’ve been a loyal OneGuard customer for over 10 years, but my recent experience left me frustrated and disappointed. When my ceiling fan started making a loud clicking and grinding noise, I submitted a service ticket and waited over 10 days for any response. During that time, I repeatedly asked OneGuard if I could choose a different electrician, but I was told I had to use their assigned provider, Sunbelt Electric. When Sunbelt finally showed up, their technician, Frank, clearly diagnosed a bad motor and told me he’d submit a replacement request to OneGuard. Yet, when I called back to check on the approval, both Frank and OneGuard customer service insisted they don’t replace noisy fans, contradicting what we thought was Frank’s own assessment. The whole situation felt like someone changed their story midstream, leaving me stuck without a working fan for days. Dealing with OneGuard’s customer service was equally painful. I think calls were often routed overseas, and I was met with long holds, confusing explanations, and no clear resolution. To make matters worse, I was still charged the full service fee, despite receiving no repair. In the end, I paid out of pocket for a local company (Fan Doctor Electric) to fix the motor, which they confirmed was indeed the problem. Bottom line: After a decade of coverage, I expected at least basic competence and honesty. Instead, I got slow service, flip-flopping diagnosis, and rude customer support. This is just how I felt during the process — your experience may differ, but I cannot in good conscience recommend OneGuard based on what happened to me.
Tim A.
Jul 2024
This company is a SCAM. I made a service call for my HVAC system not cooling. They sent out their third party technician that confirmed the coil had a leak and needed to be replaced on our Lenox system with an additional $1,400 of optional services. One guard then stated that the technician required the services to make the repair. The biggest issue is that they wanted to replace the coil with a Goodman instead of a Lennox brand because that is who they have a contract through. This is a $2,000 repair with Goodman and $2,500 with the correct Lenox part. I requested to pay the upcharge for the correct part but was told that wasn't possible unless I took the "cash in lieu" amount of $500 (complete joke). The scam is that their service company makes money on the "optional" items that they require and then don't provide equitable replacement. FYI, I took the $500 and cancelled my contract. NEVER AGAIN
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we regret the frustration. We have confirmed OneGuard has explained coverage and a check has been processed on your behalf for the Evaporator Coil replacement. Thank you again for your consideration. OneGuard Home Warranties"
Dean M.
Jun 2024
have been a OneGuard customer for over 6 years with no complaint until now. I just requested a garage door tune up last week because of issues I've been noticing. The contractor told me the spring was maxed out and weak because it is a single spring and it should be a double spring for the size of my door. Funny thing is OneGuard covered a spring repair 3 years ago and that contractor they sent replace my internal spring system with the current single spring I have now. I noticed it was different but assumed I was good. Last year I paid for a tune up because when closing the door would just drop when it was a foot from the ground. It was good until now. I spent the last week pleading my case that the contractor THEY hired told me the spring was too small and the contractor THEY hired put the wrong spring on. All I got was a sorry because the spring isn't broke and that's all they cover. I'm not going to pay them another cent while I wait for it to break.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties"
Ray T.
Nov 2023
I have been with OneGuard home warranty for the last 15 years. I have paid years of service so when my AC unit goes out, they’ll repair it or replace it. My AC unit was not cooling last week after my tenant notified me. They sent a young man, only spending a few minutes faulting it on lack of maintenance that says the coil is bad. So I asked for a second opinion. They refused to do it. So I hired another company since neither me or my tenant believed on the first techs diagnosis being on his phone and not sure what he was doing. Our new tech diagnosis shows that the previous diagnosis was in fact so INCORRECT and the system has leak with explaining as to why. I am planning to take this to the better business bureau BBB and make sure they stand by their words of contract not just charging me and making sure the techs they sent out to deny the claims. It’s an absolute disgusting game they play to save money.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our call. Customer satisfaction is our top priority, and we sincerely regret the frustration. Per our conversation, we have arranged for a new contractor to assess the situation, and we will continue to monitor your service request through completion. Thank you again for your consideration. OneGuard Home Warranties"
Steven S.
Aug 2023
I was a OneGuard customer for a decade and in that time, I've seen a steady decline in the integrity, quality, and efficiency of their so-called services. They've outsourced their customer service to the Philippines and the service reps frequently misunderstand or they intentionally rephrase your statements in ways that are inaccurate, so they can find ways to block you from receiving assistance. They use dishonest contractors who lie about diagnoses. One time an AC contractor came to inspect an issue but never opened it up and left after five minutes. He didn't know that I was the owner and had witnessed his lack of inspection, yet the diagnoses was the system was old and needed to be replaced. After a dispute, the contractor replaced a fan motor that solved the issue. Most recently, a contractor said a cleanout cap was missing so OneGuard would not cover the service. The cap is there - it is the decorative cover plate that is not present. BEWARE of this dishonest company!
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties"
Ryan B.
Apr 2023
Couldn't even figure out what part of the contract to quote to rip me off for $330. Scumbags.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely apologize for any frustration. We have confirmed OneGuard has explained coverage with you and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties"
John T.
Jul 2022
On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..." NO SUCH CONVERSATION EVER TOOK PLACE. I was able to call again on 6-24. I asked for a manager. I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call. A manager will call you. Yeah. Sure they will. On 6-29, I called YET AGAIN. and YET AGAIN I asked for a manager. And YET AGAIN the answer is a manager will call you. When????? I am still waiting for the call I was promised LAST WEEK. No one at this company cares. No one at this company will tell you the truth. NO ONE AT ONEGUARD WILL HELP YOU.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret any frustration. OneGuard has offered the option of finding your own contractor to provide diagnosis and has explained the warranty process with you and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties"
Dan S.
Apr 2022
I called one guard to have my $300 Moen Kitchen faucet looked at, it was leaking. This model had been repaired by One Guard 5 years earlier, This time The people they sent out, said they would not repair it, cause one guard wants just to replace them. yeah they forced me to take a $80 cheaply made Home Depot Faucet, that not even same finish I had, or same style. 50% of the reviews at home depot said these fail within a year, so how is that cheaper for one guard if they are sending plumbers out once a year to replace cheap faucets when higher quality like my Moen lasts 5-10 years with simple $40 repair parts put in. Just another way the warranty company is sticking us with cheap inferior products, very disappointed, the plumber would not even listen, said either take this one or we are leaving and you talk to one guard, gee would have been nice if I had been made aware of this BEFORE I was charged a NON refundable service call, yeah, one guard and the service people know they have you by the Nuts, when if you tell them I want another opinion, or why am I not getting a reasonable replacement like the one I had. One guard has went down hill the past couple of years, so I would not recommend this warranty company even though I have had them for 15 plus years, tells you they don't give a crap about there tried and true long term customers. I have used them before and they always before checked to see what you had and got you something in the same line of what you had, NOPE service person says this is how one guard is doing small items like this, we bring whatever we decide(cheapest) and your forced to take it, real nice customer service one guard.
Response from OneGuard Home Warranties
"Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is always our top priority, and we truly regret the frustration. Please know we have left you a voice message seeking to address your concerns, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties"
Jim E.
May 2021
The following is my experience with Oneguard Home Warranty. Their customer support number is nothing but ads. Calls to the main number transfer you multiple times and be put on hold waiting for a representative. The following was sent twice to their support rep with no response. I will never do business with them again. So Beyer Appliance came out to investigate the machine gun noises from my GE Monogram built-in. He provided a receipt to you and to me stating that it was a fan problem but the refrigerator and freezer worked properly. In my contacting them, they quoted me a price of $386.73 for the fan and installation…on top of the $75 I already paid you for the service call. In addition, they would not install the part if I bought it separately and whereas they were going to charge $180 for the fan, I could acquire it on my own for $120 which i did. I contacted Gabriel”s Appliance Services to have that fan installed. And pretty much as I figured in the first place, Beyer misdiagnosed the problem and the fan works properly but the chill door gear is either stripped, cracked or has a different problem causing the noise. While the refrigerator and freezer may work properly, the problem is in the gear, not the fan, and will eventually completely fail losing all function of the chiller drawer. So I now have had to deal with an additional service call and see if I can manage to return the fan that was never needed in the first place. Gabriel quoted me $281 to replace the defective part and they are scheduled to do that this Friday. To confirm this diagnosis, I am attaching the estimate for the proper part and installation by Gabriel. Obviously, I am extremely upset with Oneguard, Beyer Appliances and all aspects of trying to resolve the “noise” problem and expect an immediate credit for the $75 I paid you for this service. Thank you, Jim
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand and being so receptive to our phone call. Our top priority is customer satisfaction, and we apologize for the frustration. Please note in accordance with the service plan, OneGuard covers mechanical breakdowns that become inoperative from normal wear-and-tear conditions. Upon the most recent appointment, the contractor reported to OneGuard that components were tested, and no mechanical malfunctions were found with the built-in kitchen refrigerator. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties"
Paul M.
Apr 2021
Our kitchen ceiling fan stopped working. OneGuard sent Stellar Home Services to check it out. The tech quickly diagnosed it as a motor problem that needed replacing. It is an older Casablanca ceiling fan and the tech said we'd hear from OneGuard about a repair or replacement. We heard from OneGuard and they did indeed offer a contractor replacement or $110 cash-out. The FanDoctor of Phoenix repaired another fan a number of years ago so we called them. Replacement motors for our fan are no longer made but they can replace the bearings if that is the problem. I brought it in, they said the bearings were shot and it would be $125 for the repair. We took the cash-out option and the fan is being repaired. We can't expect OneGuard to pay for repairs eternally for what is a 33 year old fan! We are happy with the resolution.
Response from OneGuard Home Warranties
"Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that meets your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties"
Paul M.
Apr 2021
OneGuard is our home warranty service company and we arranged with them for an annual spring AC tuneup of our 2 units. We are in Phoenix so this is a yearly routine. David, of North Valley Mechanical (NVM), came out to do the tuneup. Knowledgeable, professional, helpful, and a wonderful raconteur arrived on schedule. He found a freon leak in the evaporator coil of a 14 year old unit. OneGuard agreed to a replacement for the air handler which uses R-410A - the replacement refrigerant for Freon. As the other half of the system, the condenser, still used Freon and was still 14 years old, we talked with NVM and decided to replace it at our expense. The condenser still It still worked so we couldn't expect OneGuard to pick up the cost but we did save $450 on a Freon refill. We've been with OneGuard since 2013 and have had uniformly very good experiences with them. We do recommend them.
Response from OneGuard Home Warranties
"Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractor! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to hear that this has been your experience over the last 8 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and recommendations look forward to serving you in the future. OneGuard Home Warranties"
Thomas D.
Mar 2021
Absolute worst customer service possible! I used this home warranty company for a year and during that time I had issues with my HVAC system, at least 5 or more times (I honestly lost count). The HVAC contractor that OneGuard hired is a shady company that first of all, did not pull permits with the city prior to replacing my condenser unit and air handler, then the HVAC company installed an air handler that was/is too big for my electrical system so every time I tried to use the heat the main breaker would overload. I had my electrician inspect the electrical portion of the install, he made me unplug the system immediately as it is a life/safety hazard for my family and home as the whole system was not installed up to code (as I said before, the HVAC company did not get permits for the work which are required in my city). When I brought this issue to OneGuard, I was told that because the overall system was "upgraded" they could not help me with the issue, (remember, the air handler that the contractor installed BRAND NEW is too many KW for my electrical system). Although I assumed that OneGuard vetted the contractors that they hired before they sent them to your house to ensure they were legitimate, reputable, and HONEST contractors, but shame on me for assuming! I would NEVER recommend this home warranty company to anyone! Needless to say, I still have the same issues with the HVAC system and I am now fighting with the HVAC contractor to have them fix the work that OneGuard hired them for and hoping that I do not have to spend any more money out of pocket to have the issue corrected.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our call. Please know customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, OneGuard covers to repair or replace items that have become inoperative from normal wear and tear, and costs to upgrade the electrical system is not covered by the service plan, and we appreciate your understanding regarding coverage. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties"
Faith L.
Feb 2021
We received our OneGuard home warranty as a part of a real estate transaction. We have had a contract with them for two years. We have used them on numerous occasions. We had some good experiences as well as bad experiences. The reason why I am writing this review, is because when I went to renew our home warranty contract with OneGuard, they choose not to renew our contract and they didn't have the common courtesy to reach out to us, by mail, email or by telephone to let us know. The only reason I found out was because I called them directly to renew the contract. The person I spoke to, Scott, said, "sorry the company is unable to renew the contract because the company feels that they are unable to meet your expectations on the repair side." I would not recommend using OneGuard Home warranty because they are unprofessional and they lack common decency when dealing with their customers. It is totally unethically to let the contract lapse without informing their clients.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry and we sincerely regret your dissatisfaction regarding the warranty process and our explanations related to renewal of the service plan. Please know it is always our intent to operate in good [Member Name Removed] and transparency in our efforts to serve you and we truly value your past business. Thank you again for the opportunity to have served you. OneGuard Home Warranties"
Josh D.
Sep 2020
Our air conditioner has gone out three times since we purchased a home warranty from one guard. The first time they told us there was nothing wrong with it. The second time they reworked the wiring. We are now sitting in a hot home, in Texas, once again. We are being told that it will take 15 days for the repair/replacement. 15 additional days in Texas heat, on top of the multiple days we’ve already been without AC. Each time this has happened it has taken several days for them to respond to us. Emails go unanswered. The weekend is used as an excuse for the lack of a response. We have spent multiple hours on hold only to never have the call answered. Text messages have been ignored. This company places zero value on the customer experience. I strongly recommend that consumers avoid them at all cost.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the frustration. Please be assured we are working closely with the supplier and the contractor to ensure that a mutually-convenient appointment is scheduled to replace your condenser unit as soon as the equipment is available, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties."
Kathy A.
Aug 2020
HORRIBLY!! One guard took 17 days in 108-111 degree weather to get the repair completed because they would not allow the repairman to order the part and they ordered the wrong one twice!! Horrible customer service, horrible attitude by all staff at one guard, horrible experience completely!! They are not worth a plug nickel,so if you haven’t bought a warranty from them, DON’T !! Go to someone else that cares about their customers because they do NOT!!
Landon F.
Jul 2020
air conditioning work
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we truly apologize for your recent service experience and the timeframe involved in repairing the air conditioning system. Please know we have diligently worked to source the compressor needed for the repair, and we are pleased to confirm the installation is scheduled for today. In addition, we will continue to monitor your situation closely to ensure positive resolution is achieved on your behalf. Thank you again for your patience and understanding, and for allowing OneGuard to the opportunity to serve you. OneGuard Home Warranties"
Waylon M.
Jul 2020
After misdiagnosing the cause of the clog, paying $300 to tear a wall out, nothing was resolved, I had to pay to put the wall back, sit on hold for literally hours & getting no response, don't bother with this company, hire someone with good reviews & save yourself the time, effort & money!
Response from OneGuard Home Warranties
"Dear [Member Name Removed], Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration regarding the outcome of your service request for the plumbing system. Please know we have left a voice message for you with the hopes of effectively addressing your concerns. Thank you again for your patience and consideration as we work to rectify this situation. OneGuard Home Warranties"
Dan S.
Jun 2020
Horrible, called June 1, 2020, here it is 30 days later on June 29th, heat pump shot, new heat approved, but have not been provided a replacement yet, One Guard Claims they cant find one, baloney, they could find one if they bumped me up a model or 2, but they are sticking to give me the cheapest heat pump even if its costing me high electrical bills and little or no cooling in these plus 100 degree days here in Arizona, they could patch up the old one to work better, but since its gonna be replace, HA!, whenever, one guard will not spend anymore money on the order unit. The Tech Qual Tech has been great and even trying to get one guard to do something, so this is all One Guards fault why I am without a proper working heat pump one month later in 100 plus degree temps in the middle of summer.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is your satisfaction and we regret your frustration regarding our efforts of assistance and explanations of coverage for the air conditioning system that requires replacement. The order for the new packaged heat pump was placed on June 15, and OneGuard is currently awaiting the arrival of the system from the manufacturer. Please note in accordance of the terms of the warranty agreement, OneGuard is responsible for installing equipment that is comparable in features, capacity, and efficiency, and we believe we have achieved this and provided you with the most appropriate replacement offer. In addition, we have informed you of the cash in lieu alternative and option to upgrade to a higher efficient unit for an additional out of pocket expense, to which you have declined. Please know we will continue to monitor your situation closely until positive outcome is achieved, and we are available 24/7, 365 days a year, to answer your questions. Thank you again for the opportunity to serve you and provide this additional explanation. OneGuard Home Warranties"
Faith L.
Apr 2020
On 03-26-2020, we called OneGaurd to report that our water heater was leaking. The reason we knew it was leaking was because the water sensor on our alarm went off. A repair person came to our house March 30, 2020. Their own contractor told us it was "shot" and it needed to be replaced. We waited patiently for them to authorize the necessary repairs. On 04-02-20, we were informed that if we wanted our water heater replaced we would need to pay approximately $451. Putting the monetary issue(s) aside. I asked what our cash payout option would be so, we could make an informed decision about how to proceed, which they were unable to provide us immediately. After several hours delay were informed at approximately 7:31 PM we received a call back (which we missed). OneGuard stated our cash out option was $812. I immediately called them back and they were closed. During the delay my wife was able to get free 2 estimates from Angie's list providers. The open market replacement cost in the area were we lived is/was approximately $2000. So, it make financial sense to have them to the repair. As a result, at 7:41 PM I followed up my phone call with an email, informing Oneguard we were willing to pay the $451 and to please schedule the repair for the next day (04-30-20). Although, we have had some issues in the past dealing with "Home Warranty" company, my wife inadvertently renewed our contract. I would have chosen not to renew. In short, have a broken water heater and not being able to get in repaired or replaced in a timely manner is unconscionable. It has been over a week without a properly functioning water heater. While understand like all insurance type companies Oneguard seeks to control its costs it should not take more than a couple of days to get a water heater replaced or repaired. We are a family of four with 2 children. Suffice, to say it is just another thing to stress about during these difficult time. In short, I would not recommend utilizing this firm for a home warranty. I ask... how would you feel if you and your family did not have a properly functioning water heater for over a week? Enough said!
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible, and we sincerely regret the frustration you experienced and delay in scheduling. Please be assured we have confirmed the installation of the new water heater has been successfully completed. We are also available 24/7, 365 days a year, at 888.896.0014, if you need additional assistance with any of your service requests. Thank you again for your consideration. OneGuard Home Warranties"
Nehal M.
Jan 2020
I had one of their contractor fix my garage door spring that broke. In addition to the springs, I was charged $95 for a pair of end plates bearing which were worn out due to regular wear & tear. Contract does not call out this part as NOT covered. Contractor mistakenly classifies this as part of track assembly. It is not. Manufacturer clearly call this part as spring assembly. Also, this is something that falls under normal wear and tear and is a moving part. That's what warranties are for. Find yourself a better warranty company if you can trust - old republic,
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We truly value your business and apologize for the frustration regarding your service experience for the garage door repair. In accordance with the terms of the service plan, OneGuard covers for the springs and hinges of the garage door; however, coverage is not inclusive for components of the door or track assembly. Please know it is always our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty, and we appreciate your understanding with respect to coverage. Thank you again for allowing OneGuard the opportunity to provide you with this additional explanation. We sincerely hope it helps. OneGuard Home Warranties"
Chris B.
Sep 2019
Terrible! I notified OneGuard of the problem on Saturday morning, but they had no repairman available on the weekends so I had to wait until Monday. When the repairman arrived, he discovered that there had been an electrical fire in the control compartment of the outside compressor unit. He took pictures and made a report to OneGuard. After not hearing anything for another full day, I called OneGuard and was told that the melted wiring was not a result of "normal wear and tear" and therefore was not covered under the warranty -- even though the warranty explicitly states that the AC compressor is covered. He told me that I would need to have the wires repaired or replaced and then his repairman could continue to diagnose the problem. I called another AC repair company. Their repairman determined that a large capacitor component in the control compartment had failed and caused a short-circuit which resulted in a large surge of electrical current that cause the fire that melted and burned the wires. He told me that this was a very common failure for these types of AC compressors especially given the age of mine. He also told me that this type of failure was definitely due to normal wear and tear for an AC compressor. I followed up with OneGuard and related what had happened and requested that they reimburse me the cost of the second AC repair company. The representative was curt and rude and stood by their position that this failure was not covered. With OneGuard's logic and an incredibly narrow interpretation of "normal wear and tear", they can conceivably deny any legitimate claim. Their warranty is absolutely worthless, their business practices are deceptive and border on fraud, the repair companies clearly are incompetent, and their customer service is abysmal.
Response from OneGuard Home Warranties
"Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and also taking the time to speak with us this afternoon, and being so receptive to our call. Please know we truly value your business and sincerely apologize for the frustration you endured with your recent service interactions, and our error in determining coverage for the air conditioning system. We would like the opportunity to make this situation right and help offset your out of pocket expense. May we please ask you to forward your receipt for air conditioning repairs that were conducted outside of the warranty to the email address we provided? Thank you again for your patience and understanding. We truly appreciate the opportunity to assist you. OneGuard Home Warranties"
TERRI W.
May 2019
Tina at OneGuard did an excellent job of understanding the capabilities of the current oven to ensure a like kind replacement. Since we had the “professional kitchen upgrade” option, we were given a comparable oven to the one being replaced. We had the option of accepting the offered Monogram double oven or a cash out. We took the Monogram. Tina monitored the delivery and installation. Outstanding service. Our only cost was the initial service fee of $69 when we reported our upper oven was not working properly.
Response from OneGuard Home Warranties
"Thank you so much for the A grade and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Tina! Your satisfaction is always our top priority and we are overjoyed that you found convenience and ease in working with Tina throughout the replacement process for the oven. Please know your testimony is exactly what we strive to do, and Tina is exceptional in performing her duties, and your rave review really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties"
Louisa H.
May 2019
They are doing a great job.
Response from OneGuard Home Warranties
"Thank you so much for the A grade and kind remarks regarding your service experiences with OneGuard Home Warranties! Your satisfaction and peace of mind is our top priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you for many years to come. OneGuard Home Warranties"
John R.
Mar 2019
From the initial call to the final install I was completely satisfied. Call backs, scheduling, installation, everything went perfect. Tina was efficient and professional. Thanks to the whole team.
Response from OneGuard Home Warranties
"Thank you so much for the A grade and encouraging review regarding your service experience with OneGuard Home Warranties and our Fulfillment representative! Your satisfaction is always our number one intent and we are overjoyed that you found convenience and ease in the replacement process for the built-in microwave. Please know we have shared your rave review with the team and they loved the positive feedback. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
OneGuard Home Warranties is currently rated 4.4 overall out of 5.
OneGuard Home Warranties accepts the following forms of payment: CreditCard
Yes, OneGuard Home Warranties offers free project estimates.
No, OneGuard Home Warranties does not offer eco-friendly accreditations.
No, OneGuard Home Warranties does not offer a senior discount.
Yes, OneGuard Home Warranties offers emergency services.
No, OneGuard Home Warranties does not offer warranties.