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OneGuard Home Warranties

Founded 1990 • With Angi since February 2009

4.4

(849) Verified Reviews

Description

We’re a home warranty company, a company that believes in providing the best service possible to fix what’s broken. Fast. And while home ownership has never been easy, OneGuard is rooted in the belief that life is more important than a leaky faucet. Life is about spending time with family and friends. It's about enjoying time in the backyard. It's about precious time. Time that you can’t afford to waste. Contact us today for your Arizona, Nevada or Texas home warranty service! A home warranty is limited to providing repair or replacement coverage on items when they break down as a result of normal wear and tear. So, proper use and care of systems and appliances is required for coverage. Non-mechanical parts or components that do not contribute to the primary function of appliances are not covered. Check contract for details. Or call one of our Customer Care representatives. We'd love to chat with you....

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Verified Reviews

A few reviews for this pro...
1.0

05/12/2021

The following is my experience with Oneguard Home Warranty. Their customer support number is nothing but ads. Calls to the main number transfer you multiple times and be put on hold waiting for a representative. The following was sent twice to their support rep with no response. I will never do business with them again. So Beyer Appliance came out to investigate the machine gun noises from my GE M...

Description of Work
Fix refrigerator noise.

Category appliance repair

Service Provider Response

Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand and being so receptive to our phone call. Our top priority is customer satisfaction, and we apologize for the frustration. Please note in accordance with the service plan, OneGuard covers mechanical breakdowns that become inoperative from normal wear-and...
5.0

04/18/2021

OneGuard is our home warranty service company and we arranged with them for an annual spring AC tuneup of our 2 units. We are in Phoenix so this is a yearly routine. David, of North Valley Mechanical (NVM), came out to do the tuneup. Knowledgeable, professional, helpful, and a wonderful raconteur arrived on schedule. He found a freon leak in the evaporator coil of a 14 year old unit. OneGuard agre...

Description of Work
Springtime AC tuneup

Category appliance repair,heating & air conditioning/hvac

Service Provider Response

Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our wonderful contractor! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are happy to hear that this has been your experience over the last 8 years. On behalf of the entire team, thank y...
5.0

04/18/2021

Our kitchen ceiling fan stopped working. OneGuard sent Stellar Home Services to check it out. The tech quickly diagnosed it as a motor problem that needed replacing. It is an older Casablanca ceiling fan and the tech said we'd hear from OneGuard about a repair or replacement. We heard from OneGuard and they did indeed offer a contractor replacement or $110 cash-out. The FanDoctor of Phoenix repair...

Description of Work
A ceiling fan stopped working

Category appliance repair,ceiling fans

Service Provider Response

Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that meets your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We...
1.0

03/04/2021

Absolute worst customer service possible! I used this home warranty company for a year and during that time I had issues with my HVAC system, at least 5 or more times (I honestly lost count). The HVAC contractor that OneGuard hired is a shady company that first of all, did not pull permits with the city prior to replacing my condenser unit and air handler, then the HVAC company installed an air ha...

Description of Work
HVAC service

Category heating & air conditioning/hvac

Service Provider Response

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our call. Please know customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, OneGuard covers to repair or replace items that have become inoperative from no...
1.0

02/03/2021

We received our OneGuard home warranty as a part of a real estate transaction. We have had a contract with them for two years. We have used them on numerous occasions. We had some good experiences as well as bad experiences. The reason why I am writing this review, is because when I went to renew our home warranty contract with OneGuard, they choose not to renew our contract and they didn't have t...

Description of Work
renew home warranty

Category appliance repair

Service Provider Response

Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry and we sincerely regret your dissatisfaction regarding the warranty process and our explanations related to renewal of the service plan. Please know it is always o...

    Services Offered

    Home Protection Plans, Cover's Major Systems & Appliances, as well as, Home Maintenance Services

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes