The beginning of my experience with 495 movers was great. The owner came out very promptly for an estimate and was very courteous with answering questions. Verbally my boyfriend and I were told that they charged a flat rate of $165/hr and any boxes or packing assistance would be provided at no extra charge. This was a selling point for us as the owner mentioned other companies did not offer this. My boyfriend and I also were moving into a temporary apartment and had to put half of our belongings in storage and the rest in the apartment. The owner told us he had his own storage facility for us and his rate was cheaper than other storage facilities so we wouldn't have to worry about it which we thought was great. Our quote for 6 hrs and 3 men was $1145. The day of the move my boyfriend and I had not completed all of the packing of our small items. However, based on the initial conversation with the owner, we anticipated having the extra help of boxes and labor built into the hourly rate. To our surprise 495 movers showed up with only 2 men plus the owner and our move lasted a little less than 10 hours totaling $2155. When I complained in a later email here is what the owner wrote back ""our agreement was that you will pack all your belongings and that we will take everything when it boxed and ready to move when i came to your house almost nothing was ready and we packed alot of boxes and provided a lot of boxes with no extra charge". Besides the fact that over half of our items were packed and ready, this is the same person who told us on our initial visit that additional boxes and packing assistance were free and included in the flat rate". At the end of the day on moving day the owner tells us he ran out of space in his storage facility and our only option was a separate $400 storage rental facility which is much higher than the market storage rate for this area. Thus, he initially offered us something that he did not reserve for us and we were left at the last minute with no other options. My boyfriend and I told him we needed to think about it and when I called the owner the next day to ask the size of storage space that we needed he told me he had spoken with someone and found another location for us at a cheaper price of $349 or something like that. I asked if he'd called all the storage facilities in my area to make sure it was a good deal and he said yes. We gave him the ok to move our things there (in the interim our storage belongings were on his moving truck). Upon my boyfriend and I making a trip to the 'new' storage facility to pick up a forgotten item the next day, to our surprise this new facility turned out to be the owner's location which was merely a small warehouse-type space attached to his office! To our dismay we found our expensive furniture & household items stacked on top of each other in a small corner and practically smashed against other people's furniture items. You could barely walk in the storage area as many people's household belongings were just stacked everywhere. Thus, not only did the owner provide misleading information by saying he'd "found" another storage facility, but we did not even have a private space or even access to our things with our own key. To make matters worse, I found a much cheaper private storage facility directly across the street from our new residence (proving the owner did not check for other facilities). We ended up having to pay him again to move our things to another storage facility.The day the owner moved our items to the new facility. All, for the most part, went smooth until the end. I complained about our cost for the 2nd move especially in light of his untruthfulness about the storage facility. To my shock, in response to my complaints the owner soon started literally yelling at me in the middle of the storage parking lot, which was extremely unprofessional. He was shouting saying he never told us it was a private facility and he had the right to charge us anything he wanted for it because he was running a business and he also did not owe us a free 2nd move. He did end up discounting this cost after the shouting match. To date, I have purchased a new home and we just moved last month. Our new moving company District Relocators ended up charging us a little less than $900 for 7 hours, efficiently helped us pack all loose, small items that were not packed and were the ultimate professionals. I know it's hard to find good movers and I started not to write a review until we had such a great experience with the 2nd mover. In summary, I'll say that 495 movers is not necessarily a bad company. The owner is pleasant enough, however if you have a problem with their service and complain, the owner may not handle it professionally. Also, I would suggest using their moving services only and packing all of your items beforehand vs. relying on them to help you finish. Finally, I would definitely shop around because moving companies all tend to sell themselves as doing this or that better than other companies, but in the end they all have their issues. The one I used for my last move was recommended by a friend and I only wish I'd found them sooner.