G&J was responsive and set up the move for requested date. We used a $349 coupon for 2 movers for 4 hours (extra each additional hour). Move took just over 5 hours. We were a little surprised to see that 1 of the 2 movers was an older gentleman. He mainly did organizing and moving boxes with dolly whereas the younger person did more heavy lifting. As noted earlier, we moved all the fragile or electric items ourselves. The movers essentially were moving the boxes and furniture (eg, arm chair, end tables, coffee table, bed, couch, dresser, etc). We give G&J a generous "C" grade. The 2 main reasons for the grade are that they broke our couch and put a deep gash into our hardwood floors. The movers broke the couch during the move. It was a well made, $2,000+, Crate & Barrel couch. The movers failed to tell us they broke the couch. We discovered it was broken the next day when we sat down on it and it sagged. We noticed the movers had trouble getting the couch into the front door of the house. We observed that they took the couch around back (to go via back door) and during that process there was a bit of yelling between them (in a language we did not understand). They ended up getting the couch into the house via the backdoor but it seems they likely broke it in the process. We think this was entirely preventable and also we are pretty sure they were aware that it was broken (given the yelling and difficulty they had when taking it around the house). They also put a deep gash into our hardwood floors. The did this by putting the arm chair on top of a clearly marked area where we had wall socket coverings, screws, etc. Its beyond us why they thought to put the chair here and they stack another arm chair on top of it.