In children’s books, the story always ends, “happily ever after.” Home projects do not always end that way. I contacted several companies associated with “solving problems with wet basements” and was confronted with the problem that each company focused only on one of the problems, but my project involved not just substantial water seepage under the front wall of a 43 year old home, accumulated mold, installation of drainage at the down spout, replacement of the moldy and worn carpeting, and replacement of original ceiling tiles in the associated rooms (utility, study). Basement Systems offered services that included all, each service was clearly documented in the contract, and each was explained noting a range of prices. There was no pressure to sign the contract so I had time to consider not only which company to choose but also which available service best met my immediate and long term needs. I hired Basement Systems and was placed on the work schedule. A week before work was scheduled, I received a complete schedule and what my role was in preparation. When I had questions, Mr. Dave Ryan, project manager immediately clarified. The work crew arrived as scheduled, removed from the immediate work area furniture, books, etc, covered all with plastic, covered the floors upstairs with plastic and initiated the project. I was onsite only the first day but had no anxiety leaving the crew. They were carefully supervised by the foreman. A bin for the construction debris was so helpful as I began discarding items from the attic as well as the shed in the backyard. I officially began downsizing. The work was scheduled for one week but completed in four days. I was quite surprised when I arrived home on the fourth day and saw all the furniture replaced and the rooms swept clean. This not yet the ending of this story. While discussing the project with the estimator, he suggested hooking up my dehumidifier to the installed sump pump system. It was definitely not in the contract I signed but an important service given my current physical limitations. A few days after completion of the project when I answered an email and survey as to my satisfaction with the work completed, I mentioned this service. Without hesitation, Mr. Ryan agreed to hook up my dehumidifier noting accurately had it been in the original contract, it would have been done. I believe I have my “happily ever after” ending. If things need fixing or altering, I know I can depend on Basement Systems to make it right. In my experience, this is an exceptional company with employees dedicated to providing service.