The guy who came to give an estimate wasn't qualified to diagnose any of the problems I presented to him, and ended up giving the worker the wrong direction on our repairs, wasting two months of our tenants time and much too much of our money with no results. 1. We had four different kinds of problem to fix, and the estimator in trying to "save us money" wanted to book the one guy they have who can do electrical, tile, and paint work. We had to wait over a month to get this one guy on the schedule. This ended up being a huge mistake. The worker was slow (racking up the hourly charges), didn't diagnose issues on his own, only followed poor direction from the estimator unqualified to diagnose or solution, and dragged this project on for another month. Details below. 1. A plumber had to break tile in our remodeled bathroom to fix a leak. We needed them to create access panels with new tile. The estimator never got out his measuring tape, yet assured us that this tile could just be picked up from a box store. He was wrong. Our tile wasn't 12"x12" standard, but rather 13"x13" and the worker ended up spending hours "shopping" for tile, not getting any of the other work done. JW honored this mistake and did not charge us for these hours. 2. The exterior street lamp or its light sensor were causing the only GFCI outlet on it's circuit to trip, rendering the bathroom outlets offline for our tenants. Again, the estimator offered an electrical solution that ultimately made no sense for our circuit, and the worker followed his "diagnosis" without thinking for himself that led us nowhere with this problem not fix. Why hire an electrician if he's not qualified to diagnose on his own and work to resolve the issue? He was literally just following orders from an estimator who isn't an electrician! JW honored this mistake and did not charge us for these hours (supposedly, and I say supposedly, because the total hours we were charged for what did get fixed below was WAY too high for the result). They still charged us for the materials. They haven't responded to my recent response on this, and I will have to dis dispute the charges through the credit card company. 3. The leak from the bathroom caused a stain on the ceiling below. They painted over this (An hour's worth of work, tops). 4. They repaired a small corner of a ceiling where double tape had ripped the paint (Maybe two hours worth of work, tops) <-- also LEAST important item on our list 5. Nailed two lose railings, which took him literally one minute. We've been charged over $800 for these least important "repairs" that took the worker a few hours. The important repairs remain unfixed. They are justifying this charge with an invoice listing over 10 hours of this work AFTER taking off the hours they "honored". To me this is dishonest and a huge overcharge for what actually got done. This worker was so incredibly slow, wasting so much of our time and docking far more hours than is honest. The estimator was clearly unqualified, leaving my tenants with a broken bathroom and broken electrical work over two months later. Now to be fair, the manager I worked with attempted to honor the mistakes, and tried to help us find tile when it was clear it couldn't just be purchased by a big box store. He was great. But at the end of the day we are being charged way too much for too little and our tenants two months later still don't have these repairs fixed. It's unacceptable.