My wife will be 80 at her next birthday and the way RND has operated has been very stressful for both of us. It has been common for Russell to not respond to phone calls, text messages or emails which is apparent from comprehensive printouts of those items in addition to invoices, check payments and pictures; any of which are available upon request. He would schedule to meet and frequently not show up for days and sometimes weeks after scheduled meetings without letting us know. Note (*). In January 2021, before agreeing to any work, Russell let us know it would be more cost effective if we did multiple projects together, and assured us that he would be on site over 80% of the time, but to date it has been around 5%. This greatly impacted worker effectiveness and they often would sit in their cars during work hours because they did not have the right machine, materials or did not know what management wanted them to do. We complained and Russell agreed that it was not our job to manage the projects and agreed to a price limit on the balance of work as per an August 16th meeting and resulting detailed schedules which he has billed against. In September his lead worker mentioned Russell told him he underbid the job, I do not believe Russell has been here since. Coronavirus complications have delayed delivery or increased pricing on most materials at our expense. The last well pump was not received until December and installed this March but that should not have delayed the irrigation work or prevented erosion control management. The major jobs are not at 100% completion, and per RND’s schedule of % completion will be billed when completed. We are 15 months into the work and six months since any progress made. Proposed work has not been completed and there are defects in many of the jobs which need resolution. The area around the ponds have substantial erosion which is getting progressively worse. RND did not cut an outlet and stream in the bottom pond so nature is doing so. The irrigation piping and sprinklers are only partially complete with open ditches throughout much of the area. No written plan has been provided and it is not possible to determine the current status due to open trenches being partially covered by mud. I have repeatedly communicated concerns of delays and erosion problems since September (confirmed by text and email messages). We have voiced concern of being in violation of government regulations due to delays. RND still has small equipment and a personal auto on site at this time. The ponds, water features and waterfalls are specialty jobs sold to us based on RND’s representations of expertise, and would not have been started without expectation of completion. If another company had to complete the work from this point, they would charge significant premiums directly effecting the estimated value of complaint.