Serving Madison, WV and surrounding areas
In business since 1980
"The two men arrived on time and came in to review the work I wanted done. They immediately got to work. Once downstairs, they finished about 1/2 of my living room when one of the hoses sprung a leak. They tried to repair it onsite, but needed to go back to their shop to replace a fitting and hose. They apologized for the inconvenience (hey, these things happen) and they told me that it was a quick fix and they would come back later (from Cabell County) to Charleston and finish the job. The leader of the crew called me a short time later and told me he had corrected the problem and was on his way back. When he arrived, he immediately went to work and went over some of the carpet he previously cleaned, just to ensure he got all the carpet. I had moved most of my furniture out of the way before they arrived and this nice young man offered to help me place all my furniture back. He asked me to look over the work and see if I noticed any areas he had missed (none) or that I wanted to have another application applied.
I am very pleased with the quality of work. My carpets look better than I expected. I am mostly impressed with the outstanding customer service. Good service is difficult to find these days, but this young man is very impressive! He represents his company very well. I hope his employer is proud of him!
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