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"Martin, Brandon, and Tony produced great results in terms of the Carbon Armor, Power Braces, drainage, and sump pump installation, and they did it all in two days in the middle of Winter, so I appreciate their dedication and workmanship. HOWEVER, there were a few things I was not thrilled about after all was said and done: First, they either forgot bags for their dust collection system or were having some other issue with it, which rendered it essentially useless. Rather than get bags from the hardware store or fix the issue, they continued on as normal, causing not only the garage, but the entire house to be filled with concrete dust. I was working from home that day and put on a mask when I noticed visibility decrease in my office. After the job was finished, my wife put all the exposed linens and clothes through the wash and had to "deep-clean" the house to remove the film of dust that settled onto everything. Second, they didn't use any sort of concrete saw to remove the old concrete for the drainage, just a jackhammer, so the line between the old and new concrete just does not look good. I hope to eventually redo the whole floor, anyway, so it's not the end of the world, but would have been nice to have straight lines in the meantime. Third, after they left, I noticed that the ceiling-mounted extension cord reel was unwound and hanging down a few feet, but I couldn't get it to wind back up. After taking it apart to fix it, I found that the cable was completely destroyed with wire actually exposed in some spots. I asked one of them about this and they said they never unwound it that far, so it couldn't have been their fault, but the security camera footage shows one of them unwinding it all the way, letting it wind up as fast as possible, getting it stuck, and then yanking on it until it shot sparks out! No wonder the GFCI was tripped! I had to throw that reel away, buy a new one, and install it. Fourth, I had to replace the handle on my garden hose spigot after they left. I'm guessing they didn't realize it was a quarter-turn valve and tried to open it past a quarter turn, stripping the stoppers on it. Not expensive to replace, but still annoying and I wish they would have mentioned it. Fifth, I was holding off on writing this review until I had a chance to call them and chat about these things, but was pleasantly surprised when THEY called ME to follow up before I got around to it! Unfortunately, I think the person on the phone was just hoping for an, "Everything is great," so she forwarded me to someone's voicemail to explain my complaints. That person never called me back, so I'm assuming that voicemail is essentially the trashcan labeled "Comment Box". Anyway, all the new hardware appears to be installed pretty well, the drainage and sump pump are working nicely, and I'm optimistic about the long-term results of it all the Carbon Armor and Power Braces, but there was certainly room for improvement regarding the job as a whole."

20 years experience