"Great to work with, was on time for both consult and install. Install happened 2 weeks prior to quote which was great, install was quick - only 1 day and he left zero mess. Would highly recommend them for a bathtub remodel."

"Good guidance to self diagnose and fix a dishwasher drain pump clog. Heartily recommend!"

"Joe did excellent work and was very thorough with completing the job! I will definitely hire him again for any future plumbing needs!"

"They were very professional through the planning phase. They explained everything as they went about the sales process. Have yet to have the tub installed."

"Very friendly install crew explained things very well"

We take great pride in our experience, expertise, quality, and customer service are extremely important that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. M-S 8-5

"The good:
They were polite, neat, and pretty fast in getting to our home for service.
They did the demo and got the dryers going promptly, which probably saved the carpeting - half of the carpet pad was shot and removed. I thought the price had included getting the new padding and reinstalling it after the stuff was dry. The area was pretty small & I didn't think it was going to be a major $ matter to get the carpet reinstalled after the dry - out.
I chose not to go through my homeowner's policy, as I have a high deductible and this was a fairly small job.
The not so good:
Although I appreciate their getting the work done, I feel a little misled. They did do demolition and drying out from flooding, but, they told me later, they do not do reinstallation of anything. There was a delay on their part to pick up the dryers, so, I think we ended up paying extra rental fees for lots of dryers that were running for quite a few extra days. They had said they would pick them up on a Thursday, but, they couldnt get here until Monday of the next week.  I got other contractors to quote the drywall, painting and carpet work. Strangely, when they came to pick up the dryers, they offered to do the rebuild work the next day - for an additional fee that was never quoted. It was all kind of awkward. When I told them that I thought their original quote had included replacing the carpet pad, I was told that that was a conversation I had with their boss, not them. I never met their boss, just talked to him on the phone. It was sort of like I was dealing with two different companies. 
Anyway, it did all get squared away, but, when I calculated the hours of time spent on the work, the effective hourly rate was pretty high. I would just warn any others to make clear what is, and is not, included in the quoted work. I have no issues with the work that was done, and, I think they were very professional and careful. 


"

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"

I initially had a poor interaction with Mike that did not result in solving the above plumbing problem above. However, he has since connected with me and resolved the issue fairly.  He did an excellent job the first time I hired him (successfully unclogging a tub drain). Even though the second time we hired him was not successful (and we had to hire a second plumber to resolve the problem) we will use him in the future because he reached out to resolve our concerns in a professional manner.

"

"They couldn't deliver, they specified items that after months of waiting, they could never deliver. In the mean time, they directed me to have plumbing rough and done, and then when they couldn't deliver the system for which the plumbing was done, I now have to spend several thousand dollars having the plumbing redone for another system that I found out on my own. The design was okay, some of their ideas were spot on, some of them were way off but ultimately they just couldn't deliver after holding $10,000 of my money for over 2 months. I am currently in a dispute with them with American Express because they still haven't credited me back the money I paid them to purchase things that they never delivered."