Get matched with top in Palmyra, WI

"Calvin was who called me back and he said in order for them to come out and give me a service I would have to sign an agreement that I would continue with them for a year. When I asked what happens if I'm not happy with the job, Calvin said it would be no problem to discontinue. Well, I wan't happy with the job, though the tech that came out to service our home was very nice and professional. However, it did not take care of my pest problem so after 2 tries I cancelled. Now they are saying I have to pay a disconnect fee per the agreement. I told them what I was told and all they would say is "I apologize." Clearly this is a rehearsed line that they've told others. I would have to say that this is a dishonest company. Saying what it takes to get the job and then holding you responsible for their poor work. I am a bit cautious to say the least to go with Angies again if this is whom they are recommending."

"They were very prompt getting out here. They listened to my concerns and answered my questions. They did a follow-up when I needed one. I was very comfortable having them here and doing the work."

"He did a good job. Will definitely be rehired and recommend them. "

"TruGreen provided transparent pricing and quality workmanship when treating my property for bed bugs. Their technicians were professional and thorough, ensuring every area was treated to eliminate the infestation. I appreciated their attention to detail and how they followed up to ensure the problem was resolved. I'll definitely be using their services again if needed."

"Terrible! They were great when they were locally owned. Rotokil purchased them and all went down hill. The changed from quarterly to 3 times a year. Increased the price. They never tell you when they are coming. Just scheduled and hope you can let them in. Tech was great but call center and customer service is as bad as it gets. Rude and dismissive"

"They were on time, did what they said they would do, worked efficiently and cleaned up nicely after themselves. Would hire again."

"We contacted Davey for several projects: Remove diseased spruce, replant tree line including a consultation on best species and design (27 trees total in the end), and lawn treatments (discussed below). For the trees, I worked with Adam, the district manager for my area and a certified arborist. He was wonderful to work with. We had multiple consultations before starting the job; he itemized tasks so we could pick and choose what we could afford to do. Ultimately, we did not use them for the tree removal because we found a better deal with a guy that was just getting started, BUT we are so pleased we went with them for the planting. Adam was incredibly knowledgeable about what species of trees to avoid (for deer and disease), how to arrange them on our property for best outcomes, and even weighed in a bit on design. I had gotten 3 quotes for planting and Davey was not only competitive, but I also sensed we would get the best advice and the job would be done right. There was one minor hiccup once the project got started - some of the trees were planted in the wrong spot, but Adam and his team (project lead was Steve) were incredibly responsive and professional about it and moved the trees to their correct location the very next week. This was a large project and not all the trees were available from the nursery at once, but Adam kept me informed along the way. Additional pluses - they had great selection of the species we were interested in and the trees are guaranteed for a full year. Regarding lawn treatment: This is our first year doing lawn treatments. For the first treatment (pre-emergent) I was expecting them to come by mid-late may, but they didn't show when I expected, so I called and they scheduled me for the next week (I think it ended up being first week of June). Same thing happened a month later with the first of the broad leaf treatments. They were responsive when I called, but I do wish I didn't have to call. We'll see how fall treatment goes. I will say grass does look great even after a couple treatments and the price is comparable to their competitors."

"I have been unimpressed and highly disappointed in the services, professionalism, and ethics of your company from the start. Since I have started paying your company all I have received are excuses for why I haven't seen any improvement in the reduction of the bugs and mice. Some of your techs are the laziest I've ever seen. Even your other techs have told me that the traps were not set up right, that what was done was just lazy and that certain techs are just known for doing the bare minimum. I have complained over and over. Only time I receive any sort of service for the inside of my house or my garage is when I complain since I don’t get anything close to a heads up notice of a service date. Then I have to take off work every single time for the subpar service I then receive for the inside which costs me money. All I have received from your company are continued excuses for why my bug and mouse problem has not gotten any better but you sure are quick to charge me. The last service I was charged for was this month which I absolutely will not pay for and if you charged me I expect a refund. This BILLED service was again only done outside because of the lack of notice and the mouse trap box that is in the front of the house is wide open and empty. Haven’t seen any other boxes outside. I wouldn’t exactly call that service! When the mouse trap boxes were originally set up only in my basement the two boxes were put right next to each other on the one side of the basement. None anywhere else in the house. Absolutely ridiculous. Then after continued complaining I received 1 more box in my closet then was handed a stack of sticky traps to put where I want them. Also complained that you were only using poison boxes which take a week to kill a mouse. I can’t believe your company feels a customer is okay with the mice hanging around and damaging walls, wires, etc and spreading germs and feces inside of the house while I wait for it to hopefully die in a week. I also have small children and animals and your company thought poison was just fine! When I had to complain about ants, your tech was so lazy that he only sprayed under one of my sliding glass doors. No where else in the entire house. I had to call back the next week and take yet another day off of work because of the unethical and lazy service I receive from your company because I now had ants in every single room in my house. I don’t know how you keep any customers at all when this is how you treat them and the lack of pride your employees take in their jobs. By the way I still have mice. Now have 4 holes in my walls because of them chewing through. I should send you a bill this time. Also still have earwigs, ants, spiders, and some sort of beetle. Only thing I don’t currently have in my house that I did when I first moved in are the grasshoppers. Your company has been consistently charging me for a fake service as it has provided none of the expected outcomes. Highly unethical and horrible service."

"I think these folks know what they are doing, but communication and follow up is poor. I will try another company as I search for expertise and professional communication."