A MODERN APPLIANCE SVC

They were running early so they called to see if I was available. The tech came 30 minutes early and was done in about an hour. He tested the appliance to make sure they were running properly. He took away all the old parts and left no mess. My final cost was less than the estimate.

That one went perfect. It was pretty awesome. We are pleased with him. They knew what they were talking about just by working with us over the phone. They didn't try to sell us anything that we didn't need. He came in, showed us the bad part, replaced the bad part and the refrigerator is working less than an hour. It was pretty incredible. It exceeded all my expectations. It was very cheap.

They were able to fix everything just fine and has worked great since. I thought they were really professional and informative.

They primarily do refrigerators because they are primarily fridge engineers and that is why I was referred to them by another company. They do most brands including LG and Kitchenaid. The price was reasonable. It was actually a simple fix. They were professional. I would recommend them and would use them again in the future if needed.

I already toldl the story, but I forgot to mention that it took Modern Appliances ONE MONTH to get a part for the dryer on the second call.

He does a marvelous job on repairing any appliances like refrigerator, wash machine, and dishwasher. He walks in the door and trouble shoots something immediately and he knows exactly what to do to repair it and does it very quickly and efficiently. He can service just about any appliances. He is quick efficient and knowledgeable. He is pretty reasonable. I would use him in the future.

I called Tom on the phone to come and check our leaky refrigerator. He told me he would come out the next day. I ended having to cancel because of a prior engagement. Tom was very enthusiastic and not very pushy. I told him I would call him back the next week. The next week came around and I did call Tom again. He said he would come out the next day. He did show up and fixed the problem. The problem with the refrigerator was very simple and Tom fixed it. He showed me what to do next time if the problem happens again, so I can save myself $100. The only thing I could suggest is that drop cloths be used so I don't have to wipe up the floor when he left. Overall good experience.

THE RESPONSE TIME WAS HELPFUL SINCE WE GO THROUGH ABOUT 20-25 LOADS OF WASH PER WEEK. THE REPAIR MAN INFORMED ME OF THE EXACT PROBLEM AND WHAT IT WOULD TAKE TO REPAIR IT AND WORKED QUICKLY & CLEANLY TO FINISH. VERY RESPECTFUL.

THE REPAIRMAN THAT CAME OUT WAS IN A RUSH, AND HE PULLED DOWN THE MICROWAVE AND REMOVED A CHARCOAL FILTER THAT CAME WITH THE MICROWAVE, AND TESTED IT ON THE GROUND. HE THEN SAID IT WAS FIXED AND HE LEFT. AFTER REPLACING THE MICROWAVE, I FOUND THE VENT STILL DIDNT WORK. I CALLED THEM SEVERAL TIMES TO GET SOME FOLLOWUP, AND I TALKED TO A MANAGER THAT WAS VERY RUDE AND SWORE AT ME, SAYING THAT HE DIDNT KNOW WHAT HE WAS TALKING ABOUT. I AM GOING TO RETURN THE MICROWAVE AND GO GET ANOTHER ONE AT A DIFFERENT COMPANY. VERY POOR CUSTOMER SERVICE, THE TECHNICIAN WAS NOT GOOD AT ALL.

SERVICEMAN ACKNOWLEDGED THAT 2ND PUMP REPLACEMENT WAS NOT NECESSARY DAMAGE TO MY CABINETS TELEPHONE REP WAS EXTREMELY RUDE