"After getting recommendations and checking Angie's list, I called Rich Reimer of Custom Craft Environmental. Rich was very cooperative and came almost right away. He outlined what he was going to do and after we agreed, he and his crew immediately started to go to work. After vacuuming up as much of the water as possible, they set up huge dehumidifiers and 25 fans to finish the drying. They also sprayed chemicals to prevent mold and to disinfect the flooring; this they did several times during the next days. We had a lot of stuff in our basement and there was a lot to move up off the floor. Rich and his men were extremely helpful and careful with our belongings and never once did they complain about the amount of things they had to move. Rich came back numerous times during the drying out process to check on the progress and to move furniture and fans around for better coverage - for that care we were most grateful. When things were finally dry, we had Steve, one of Rich's crew, shampoo our carpet and he did a great job in spite of all the challenges caused by having to move a lot of furniture, etc. All in all, Custom Craft did an excellent job and it was a pleasure to work with Rich and his crew."

"They were very helpful on advising on specifications. In general, I found roofers specifying roof replacement the cheapest way possible rather than what is most cost effective long-term. Once, I got multiple contractors matching on specs, GF was clearly cost competitive, particularly given no subcontractor usage. Actual install was smooth except for two things. It took more time than they budgeted for, but they handled that well and didn't try to ask for extra payment. Second, they discovered that the backing of the house's original aluminum siding was rotten when they were installing new flashing. Understandably, they didn't want to put it back up as is (which I can appreciate). Thankfully, they were able to provide a cost effective answer regarding new siding, as I didn't want to have to big that out with everything already torn up."

"My experience was truly amazing, they over passed my expectations. Nicely done job, I would highly recommend them if you need any type of remodeling. Also, they are bilingual, communication was very good and they were very quickly to finish too."

"Once I sent her all the measurements, it took her a little while to get the options back to me.  Overall, they're good designs.  However, they're very simplistic and give general ideas for space planning.  I was hoping to have a better idea for sizes of furniture for the space and some variations on staging.  
Jill was very responsive when I did have a question.  I'm not sure how helpful it is to have a virtual design done.  If we lived in similar cities, I'd probably use her again for help with additional designs.
"

"I requested the removal of a set of vertical blinds, replace with brackets and help hang the new curtains on the 12? rod. Install a roller shade on a standard window, remove/install two bathroom faucets and fix an interior door knob. He took care of everything I requested and he even replaced the leaky p-trap when he was replacing a bathroom faucet! He also cleaned up after he was done, and put things back under the bathroom sinks. Even better, no pets escaped the house! I will be hiring him for other projects!"

"The man I talked to was very professional and timely. However, he explained that this particular job was beyond the scope of what their company does. I would certainly use them on another 'issue'.
"

"It went really well.  He did the work and completed it on the evening he came.  He was on time and we were pleased with getting it done.
"

"When they were here they worked all day. However there were many days when they had to go to other jobs and that caused delays on our project. Project took much longer than we thought it would. Had a hard time communicating, many times only got voice mail.Seemed to us the contractor had too many jobs going on at the same time. We did not feel our project was a high priority. Overall we are happy with the results but were quite frustrated at times"

"It was good. They were very friendly, hardworking, put long hours, and they did a good job."

"They did a very good job. They were quick and I am very happy with the work that they did for me."