Get matched with top drapery cleaners in Gold Bar, WA

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"The technician performed the work adequately and fixed the problem. However, the charges were very deceptive and excessive. ($605 for a 1 hour service call). I will NEVER be using Alpine Specialty Services again!"

"HORRIFIC!!!! WOULD GIVE NEGATIVE STARS IF POSSIBLE!!!! Our custom made drapes were blemish free and in pristine condition, only dusty. They came back dirty with footprints, tears and holes!!! Words cannot express. What did we ever do to you, COIT?!!!"

"What a dumpster fire of an experience. This whole ordeal started 2 *years* ago. A sales lady, Becky, came and showed us different blinds. We picked some we liked and they said they would be out to install them in 6-8 weeks. Three months later after I called a few times to check up on what was going on they said the blinds had finally arrived and we scheduled an install. This is where things went from questionable to out and out bad. The dude they sent out to install was super unprofessional. He claimed to be doing this work for 15 years, yet he couldn't figure out how to detach the existing blinds. He kept asking for permission to break them because "the sun had fused the blinds to the brackets". Total nonsense. After showing him the blinds were not fused to anything, he only doubled down saying I didn't know what I was talking about. I wanted the blinds for another purpose, so I looked on youtube how to take down blinds, found a video which showed my bracket and the trick was to push backwards and twist. Got my blinds down without breakage. 15 years of experience, my ***. He installed blinds in other rooms, attempted to leave without taking the existing blinds, and only after he left did I find that he left brackets and hardware everywhere. Holey moley. Now this is where things really got fun. On the outdoor roller shades, the sales lady messed up the order. Since the rollers were outdoors, they were supposed to arrive in a "fascia" box that they roll up into to protect them from weather. They did not. They arrived naked and even the installer was confused. My instructions were to talk with the owner to see what could be done. He said that since I signed the contract without the roller shades saying "fascia", this was my mistake and there was nothing that could be done. He could reorder but I would have to pay for the new roller shades. I told him this was not acceptable and he said he would look into it and get back to me. The next I heard from his company was a year later in the form of an "overdue payment" bill. I didn't follow up prior to that because thus far I had only paid half, and cheap blinds for incomplete unprofessional service was a deal I was willing to accept. I spoke with the owner who said he had found a way to order just the fascia. This would cost more, but he was willing to split the cost with me and we could all put this behind us. I agreed in June, didn't hear back from them until I pinged them in September. New install was scheduled. The owner came out in person to install, and this is the richest part of the entire experience. A fascia isn't what Becky told us it was at the start! A fascia is a piece of metal in front of the blinds to hide the rollers from view. What I had actually asked for was (what I now know is called) a "cassette" for the blinds to roll up into. So this whole time I was asking for the wrong thing. They ordered the wrong thing and now I have the wrong thing installed. Even worse, the pull chain rubs on the fascia when I pull on it, making a grinding noise. I attempted some sort of pulley system to redirect the chain, but it didn't work out. I'm so done with this whole experience I'm just leaving it as is. But the point is, never again will I work with this company."