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"We ordered two propane stoves and were going to have them install them. But after getting a general note about going out of business got nothing in specific on our deposits or service we were expecting. I responded to this general email and got a response from Kyle saying get off my high horse and be patient. His wife Heidi did provide one of the stoves but we never got the other one. We are out the deposit of $1700 with no alternative to get a stove or get my money back on the deposit. As far as I am concerned they stole that money and are crooks. This guy Kyle was full of himself giving me a lecture via email about his high moral ethics in business and how he was a man of honor and good character. As as far as I am concerned he is full of s*** and now Sin Cal is permanently closed with no recourse to get my money back. I have hired a lawyer and will pursue legal means to get restitution or at the very least cost them money. This guy has other businesses and if you see him associated with any contractor or contracting businesses pull clear this guy is a crook."

"Repeat customer who has been mistreated. Scheduled a pellet stove service appointment and had to wait a couple of months. The pellet stove was installed a few year prior by Armstrong. Stove was fully functional when tech arrived and when work was wrapped up the stove didn’t work. Tech on his way out mentioned the office would reach out to me with next steps. Dealing with single digits temperatures out door any little thing helps and now have a broken stove that doesn’t work. Two days later I hadn’t heard from their office so I sent an email inquiring what the next steps were. The admin responded stating the operations manager had our paperwork on his desk and that I am on the list. A day after that I decided to call for some information and admin gave me more of the same stating “work order is on my bosses desk, he will get back to you in a couple of days”. After persistence on my part I decided to track down the ops manager and he gave me a long story on why they weren’t communicating and basically stated again I wasn’t top priority. As a customer you shouldn’t feel like you are bothering a business that you just spent a ton of money on to get something fixed that now doesn’t work. Armstrong years ago was different and today my experience is very sour. Maybe too much business has impacted their customer service? Maybe new employee vetting is the issue? Maybe it’s the management? It’s sad to see customer service like this. Please beware.. you will reach out for help and you may or may not get it. Pay quoted money now but you’ll be back burnered the moment something else comes along."

"It all went smoothly, i.e., the scheduling, actual service, and the payment. The technician appeared on time. He was very amiable, and professional. The work was done promptly. I have been using their service for several years now and I am very satisfied."