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Dryer Vent Wizard of Middlesex-Essex
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Award winning. We pride ourselves on our quality and professionalism. Our goal is 100% customer satisfaction. We show up on time and clean up our mess! Please consider Dryer Vent Wizard for all your dryer venting needs. We are certain that your experience with our company will be a most pleasant one. Additional phone numbers - (866) 498-7233 & (800) 993-8289. Additional DBA - Widget & Bread. Additional website - www.nhdryervent.com.
Business highlights
21 years of experience
Services we offer
Dryer vent cleaning, alteration, inspections & booster fans. Dryer cabinet de-linting., installation, repair
Accepted Payment Methods
- CreditCard
Reviews
4.8197 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 3% | ||
| 1% | ||
| 2% |
Showing 1-25 of 197 reviews
Iftekhar R.
Apr 2025
It all went smoothly, i.e., the scheduling, actual service, and the payment. The technician appeared on time. He was very amiable, and professional. The work was done promptly. I have been using their service for several years now and I am very satisfied.
Response from Dryer Vent Wizard of Middlesex-Essex
"[Member Name Removed] , we thank you for being a loyal repeat customer in Bedford Massachusetts! We are thrilled you were happy with the service provided by our technician Blake. Dryer Vent Wizard of Middlesex-Essex has been servicing the dryer vents for customers like you since 2004 - and we truly appreciate your ongoing business. And it is so important to have your dryer vent inspected at least every 2 years and we are glad you are having those regular inspections and cleanings when needed. If you know any friends or neighbors that might need our dryer vent services, we hope you will refer us to them. Thank you again for your repeat business and this review. Both are truly appreciated! Webb Dickson - Owner"
T B.
Jan 2025
Jean did a fantastic job. Explained everything clearly and made suggestions based on data from his tests.
Response from Dryer Vent Wizard of Middlesex-Essex
"I thank you for choosing Dryer Vent Wizard of Middlesex-Essex for your dryer vent service in Nashua New Hampshire. I see our technician Je'an upgraded your dryer vent connection to the dryer, installed a pest proof vent cover , and cleaned your dryer vent AND dryer blower cavity. As a result you should see a substantial increase in your dryer performance. And with the pest proof vent cover, you should not have any further pest issues! However if you should ever have a problem or any questions regarding your dryer vent, please do not hesitate to call us - we are here if you need anything at all! Thanks again for your review and your business. Both are GREATLY appreciated! Webb Dickson - Owner"
Dan G.
Jan 2025
Easy to schedule, friendly and respectful service. Our technician Connor arrived on time, was pleasant and explained everything well, did all the service thoroughly but quickly. Would recommend to friends/neighbors.
Response from Dryer Vent Wizard of Middlesex-Essex
"[Member Name Removed], thank you for choosing Dryer Vent Wizard of Middlesex-Essex. I am thrilled you were happy with the technician and the service in Concord Massachusetts. I see the technician did a 10 point inspection of your dryer vent, cleaned your dryer vent, cleaned the blower cavity inside your dryer, and installed a new pest proof vent cover as well. As a result you should see a significant improvement in your dryer performance resulting in faster drying times. Also with the new vent cover you will not have to worry about pests nesting in your dryer vent again! We will email you a reminder in 2 years to see if you feel your dryer vent needs a cleaning. In the meantime, if you ever have any concerns about your dryer vent or any questions, please do not hesitate to contact us as we are here to support you! Thank you for this review and your business, they are both truly appreciated! Webb Dickson - Owner"
Peggy M.
Feb 2024
My experience using Dryer Vent Wizard was excellent! Setting up the appointment was quick and easy and the technician was courteous, on time and explained everything thoroughly. Highly recommend!
Response from Dryer Vent Wizard of Middlesex-Essex
"I am really glad you were so happy with the service and the technician! Thank you for your review and your business, both are GREATLY appreciated! Webb Dickson - Owner"
Scott H.
Aug 2023
Had a bit of a unique situation (Dryer was 30’ from the exterior) and Jean was the service man that came out. Great guy, professional, and did exactly what he said he would at the price he said he would. Great experience…very pleased.
Response from Dryer Vent Wizard of Middlesex-Essex
"So glad you were happy with our service! We will send you a reminder in a couple of years to have your vent cleaned so no need to remember to have it done! Thank you once again. Webb Dickson - Owner"
Shelley L.
Jul 2022
Service fine and reliable as in the past many years I have used them. Price increased by at least 50% from last year. May look for another company going forward. Technician had new outside covers the company was selling for around $80??. Could clearly see the company was focused on increasing sales/making more money; however, the cost from last year was $198.00 and the service this year was approx. $356. Technician indicated prices have gone up. The prices difference for me was very significant. As a long time customer, everything was fine with the exception of the significant price change. Moving forward, I may or may not use this company for my annual cleaning.
Response from Dryer Vent Wizard of Middlesex-Essex
"I looking into your concerns with pricing and found the following. The actual increase in price for the cleaning was around 15% which is consistent with our price increase over the last year. Additional work was done to clean the inside of the dryer blower cavity(an optional service) which was not done last year. As for the insinuation that our primary focus is to make more money, I must disagree. I can say that techs are instructed to only offer services that are they feel the customer truly needs. In the case of the vent cover, it is a dual flapper pest proof cover that is usally offered when the tech feels it would improve dryer performance and prevent future pest issues. I can relate that everyone is struggling with price increases and as a mobile service business, we have been hit especially hard and doing our best to continue to offer 5 star service at a reasonable price. Webb Dickson - Owner"
Tommaso T.
Jan 2021
Great. They were on time, performed the job and explained what they did.
Response from Dryer Vent Wizard of Middlesex-Essex
"I am so happy you were satisfied with the service. Thank you for the review and your business! Webb Dickson - Owner"
Jean B.
Sep 2020
.June 24, 2020, Dryer Vent wizard essex 'cleaned' dryer vents. after they left dryer broken and vents still full of lint. see picture. I spoke to Owner, Web Dickson, and asked for him to pay for new dryer. her refused and said would email an offer to reimburse 1/2 cleaning. Web Dickson did not email. I have called over seven times and he will not call me back. Jean
Response from Dryer Vent Wizard of Middlesex-Essex
"I am always very concerned when I hear of any customer that is not satisfied with our service and will always do my best to resolve customer issues in a timely fashion. But I feel there are several omissions or errors in her statement that feel need to be clarified. On June 24th, one of our technicians went to the customers rental property to service the dryer vents on the 2nd and 3rd floor units. The technician printed an estimate BEFORE any work was done and the customer signed off. When he was done with the service, he reviewed the work with the customer and review a detailed checklist we provide to ensure the work was done to the customer’s satisfaction he informed her that the dryer on the 2nd floor was not working well and was resulting in VERY low airflow and he recommend she buy a new dryer. Her response was that she was not going to do that and it was not in the budget. She initialed the checklist approving the work done and the technician left that was 6/24. Almost 2 months later on 8/18, the customer called to report the 2nd floor dryer was not working. On 8/21 a different technician was dispatched and found the dryer was not blowing any air. He called the owner to tell her the dryer was broken. The customer called twice while I was on vacation. I called back on 9/10. She accused us of breaking her dryer and asked for $800+ for the new dryer she bought. I replied if the dryer worked for 2 months after our service we could not be responsible for it breaking. But I did offer to refund the cost of cleaning that 2nd floor vent since it had become very dirty due to the 2 months of use with the old underperforming dryer. I emailed all of that to her right after the call. I was waiting for a reply. I never heard back until getting this review on 9/15. Now that I have heard from her via this review, I will issue her a refund for the 2nd floor cleaning. One final note, there was no complaint regarding the 3rd floor vent that we also serviced that same day and in the same way. Webb Dickson - Owner"
Mehdi O.
Jul 2020
We called Dryer Vent Wizard on the recommendation of a technician from Same Day Service, who'd been called out to our house on 4/23/20 to service the dryer. The technician from Same Day Service informed us that the foil venting at the back of the dryer was no longer to code, and before they could turn our dryer back on (after servicing) it would need to be fixed. Given that we were approaching the height of the COVID-19 pandemic here in MA and needed our dryer working, we trusted this recommendation and called Dryer Vent Wizard to come out, and they did so the next day. The complaint against Dryer Vent Wizard is for the following: the technician clearly didn't have the expertise to resolve the problem, and instead of saying as much, he conducted further "inspections" charging an additional $90 to drill holes in the sheetrock and another $89 for an "exterior video inspection" (this is in addition to the$49 diagnostic inspection fee), only to tell us that there wasn't enough space between the drywall and exterior wall to install a vent that was up to code. Mind you, there was already a hole in the wall for the existing vent that clearly showed the available space, so an experienced technician would have quickly determined this. I should note here that I am filing this complaint on behalf of my elderly parents, whose English necessities my advocating on their behalf. Due to the pandemic, I was at their home during this inspection, but could not oversee the technician's work because I had phone and video meetings. Taking advantage of my elderly mother's anxiety to get her dryer working again, this technician clearly found a way to increase the scope of his "diagnostic inspection" in order to charge more. He spent a few hours at the house, and was on the phone with his boss for most of that time. My mother shared with me her worry, since it seemed even to her that the technician didn't really know what he was doing. But my mother gave him the benefit of the doubt to complete his diagnostic. She agreed to his doing the additional inspections because he stressed it would all come out of the final cost of new vent installation. In other words, she trusted that whatever he was doing was necessary, and would be deducted from the total cost of a new vent. Only after completing these additional inspections, he said that a new vent couldn't go in the current location because there wasn't enough space between the drywall and exterior wall. Again, to an experienced tech, this would have been evident straight away, especially since there was already a hole that clearly made visible the open space between drywall and exterior wall. The tech then recommended two other options to my elderly mother: one was to run the vent across the ceiling to the opposite side of her finished basement (clearly not a good option), or to try to vent out through a small window (which they couldn't do because the glass would have to be cut to accommodate), or the last, most ludicrous option, to completely relocate the washer/dryer vent to another location because he noticed that both gas and water lines were there for hookup. It wouldn't cost much to do so, he informed her. Trusting his advice, she called another contractor to quote that job, paying another $220 for that inspection and quote. The contractor informed her that it would cost several thousand dollars to relocate the dryer/washer, and that it was no easy job. At this point, my mother asked me to get involved and help resolve. I found another technician to replace the vent and called Same Day Service back out to turn the dryer back on (all this during a pandemic was not easy). I then emailed Webb Dickson, owner, with my complaint on 5/5/20. Before he could issue any kind of refund, he needed to have his technician come back out to look at the work that was done. I agreed, although in retrospect I should have not. The technician came back out on 5/14/20 to inspect. Claiming that the vent was still not to code, Mr. Dickson refused to refund the additional charges. The complaint here is simple. We called Dryer Vent Wizard for their expertise. That's what we agree to pay for when they charge us an initial $49 diagnostic. I have no issue paying this. However, it is bad faith to mislead an elderly woman for whom English is a second language to pay an additional $179 in "inspections" and then give bad advice, which costs her another $220, only to, in the end, leave her in the lurch (out $448 and 2 unnecessary holes in her drywall). To reiterate, this complaint is against Dry Vent Wizard for bad faith. Had Dryer Vent sent out a more experienced tech, he would have looked at the job and determined they couldn't do the work because it would not be up to code and left. We would have paid their $49 initial diagnostic fee and found another vendor. Instead, they found a way to take advantage of an elderly woman during a pandemic, and charged her $228 only to put holes in her wall and say they couldn't do the job. This is unethical and predatory and for that reason, I am filing this complaint on my mother's behalf. It should be noted that Mr. Dickson was extremely unhelpful and refused to resolve this matter equitably. When I explained the situation, her responded by saying that (and I quote): "My technician Je’an, who is a very responsible, dedicated 50+ year old man was the technician assigned." A clear logical fallacy since Mr. Dickson is confounding his tech's age with his technical expertise. Furthermore, if your technician is so experienced, Mr. Dickson, then pray do tell why he spent the majority of this time here on the phone with you?
Response from Dryer Vent Wizard of Middlesex-Essex
"As the owner of Dryer Vent Wizard, I am of course very concerned when any customer has an issue with our service. However in this specific case I feel the customer has made some very serious accusations that I feel I must address. First and foremost, I am total disheartened that we are accused of taking advantage of the customer’s mother. We will not and do not take advantage of people especially older people with English as a second language. Quite the opposite, in those cases we take more time to thoroughly explain the situation and keep the customer informed as the job progresses. And my tech Je’an is a 50+ year old man who is kindhearted and would never do anything to mislead or take advantage of a customer. As for the service call, it is true that the initial proposed solution was not viable, but Je’an stopped and explained the situation in detail to his mother and after a lot of exploration(lots of utilities and a deck blocking a clear path outside), he did offer a solution. Je’an is a committed tech and spent a good deal of time researching to find a resolution that was code compliant, presented it to the customer’s mother and she declined opting instead to research moving the washer & dryer. As for the suggestion to relocate the washer and dryer, it was the customer’s mother who asked if it was an option since she had been thinking about it anyway. My tech said it was possible but did not offer any comment on the cost since it is not our area of expertise. After the customer filed his complaint stating he had a new vent installed, I did send Je’an back to see if perhaps we had missed something. The “new” vent completely violated code: all slinky foil duct, crushed where it went over the foundation, and a screen in the vent cover – not a safe solution. All of this took place in mid April and the last time I heard from this customer was on May 18th. Now that he has responded to my last communication, we will refund his money since that is what we do. Reply limited due to site length restrictions."
James S.
Feb 2020
Wendy the technician did an excellent job. As before, we have been very satisfied with Dryer Vent Wizard.
Response from Dryer Vent Wizard of Middlesex-Essex
"I am glad you were satisfied with our service and the technician. Thank you for taking the time to post a review! Webb Dickson - Owner"
Faye O.
Jan 2020
It went very well. Kyle is a nice young man who is very knowledgeable and professional. He is a hard worker and did a great job explaining everything to me. I couldn't be happier with the work that he did for me!
Response from Dryer Vent Wizard of Middlesex-Essex
"I am very happy you were satisfied with Kyle and the service! Thank you for taking the time to post a review. And please remember that if you refer someone that has work done, we will send you a $25 referral fee - just make sure they mention your name as the referral when scheduling - that simple! Thanks again! Webb Dickson - Owner"
John M.
Nov 2019
Great tech. Thanks!
Response from Dryer Vent Wizard of Middlesex-Essex
"So glad you were happy with the tech and service. Thanks for the review! Webb Dickson - Owner"
Linda H.
Jun 2019
First it was lovely to see a female technician. She was knowledgeable, answered all my questions and professional. Great job.
Response from Dryer Vent Wizard of Middlesex-Essex
"We are very proud of Wendy - she is a top notch worker and always does her best to make sure customers are satisfied! I am very glad you were satisfied with our service and appreciate you taking the time to post a review! Webb Dickson - Owner"
Daniel T.
Jan 2019
Wendy cleaned the dryer vent pipe and installed an outside fixture to replaced the failed flapper. She installed a magic device which has totally solved the problem. We always ask for Wendy to repeat servicing and/or cleaning our dryer vent. The company is a little pricey but worth it.
Response from Dryer Vent Wizard of Middlesex-Essex
"[Member Name Removed], thank you so much for your review - I am glad you are satisified with Wendy and the service. I believe the "magic device" you are referring to is one of our pest proof vent covers - unless Wendy has some tricks I am not aware of! ;-) Thanks again! Webb Dickson - Owner"
Carolyn S.
Dec 2018
Wonderful and they were clean and neat
Response from Dryer Vent Wizard of Middlesex-Essex
"Very happy to hear you were satisfied with our service! Just so readers are aware, your vent needed a part of it replaced since it was flexible foil or plastic and then the remainder of the vent was cleaned - so this was more involved and costly than a simple cleaning which would be around $169. Thanks for taking the time to review us!. We will mail you a reminder in a couple of years to let you know your vent is due for a cleaning. Happy Holidays! Webb Dickson - Owner"
Tracy S.
Dec 2018
Fabulous - the gentleman who came was very friendly and was very good at going thru everything with me.
Response from Dryer Vent Wizard of Middlesex-Essex
"Thanks so much for the review and I am thrilled you were happy with our service! Please remember that if you refer us to a friend and they have work done, we will send you a $25 referral fee - just make sure they mention your name when scheduling. Thanks again! Webb Dickson - Owner"
Ameya A.
Nov 2018
The technician came during the allotted time window and promptly completed the work and tested the air flow to make sure everything was in good working order. We paid extra to get a weekend appointment because our big family's laundry was piling up.
Response from Dryer Vent Wizard of Middlesex-Essex
"Thank you for taking the time to submit a review and I am very happy you were satisfied with our service! Please remember that we gladly pay a $25 referral fee if you refer a friend or neighbor and they have work done. Just make sure they mention your name when booking. Thanks again! Webb Dickson - Owner"
Bill H.
Nov 2018
Marc did a great job cleaning the dryer vent , installing a new dryer vent cover and cleaning up the area of the lint. Called in the morning to get a quote and since he was in the area Marc came by in the afternoon, explained what it entailed, gave me a quote and completed the work.
Response from Dryer Vent Wizard of Middlesex-Essex
"So glad you were happy with Marc and our service! And thank you for posting a review. Please remember that we pay a $25 referral fee for an referral that results in a job. So make sure anyone you send our way mentions you were the referral when booking. Thanks again! Webb Dickson - Owner"
Robert K.
Sep 2018
They were responsive and very cooperative about adapting to our schedule. Great service
Robert L.
Jul 2018
We have an oversized washer and dryer in an undersized space and the job was difficult. The technician was fabulous and worked extremely hard and diligently to get the job done. I would hire her again in a heartbeat.
Response from Dryer Vent Wizard of Middlesex-Essex
"I am very happy you were satisfied with our technician and service! Many times we find dryers that are in incredibly tight spaces - but fortunately we have to equipment and experience to deal with just this sort of situation. I appreciate you taking the time to submit a review. Webb Dickson - Owner"
Robert D.
Jun 2018
Great, Dan immediately determined that our vent was so full of lint it was coming apart at the seams and could be pulled out by the handful at the exit. He cleared the entire vent and repaired the seams-- let us know we should be cleaning it regularly. I consider us fortunate that the overheating of our dryer and the blockage didn't cause bigger issues. If you have a dryer problem, check the venting first. I would recommend Dryer Vent Wizard gladly. Webb, the owner promptly helped us determine a rough cost range for the service and Dan was knowledgeable, skilled, and personable. The cost for our service included diagnostic inspection, repairs to the vent line, cleaning the vent, new vent cap, and considering the vent line was extra long.
Response from Dryer Vent Wizard of Middlesex-Essex
"I am very happy you were so satisfied with our service! Please remember that we gladly pay a $25 referral fee if you refer a friend or neighbor and they have work done. Just make sure they mention your name when booking. Thanks for taking the time to review us. And thank you for your business, it is GREATLY appreciated! Webb Dickson - Owner"
Ray K.
Jun 2018
Our technician was on time and very professional. He walked me through the services which needed to be performed. After accepting the estimate for service he got right to work and as promised he had the job completed in the time frame he stated. Squared away the work area upon completion of services. I would recommend this company to anyone.
Response from Dryer Vent Wizard of Middlesex-Essex
"I am thrilled that you were so happy with our service and thank you for the wonderful review! I see that our tech found you had an old "slinky" style dryer vent which was unsafe, and could not be cleaned due to its fragile nature. Instead he replaced it with a new 25+ foot vent rigid metal vent (inside a crawl space) in order to bring your vent up to code and to ensure it is safe and efficient. In a couple of years we will send you a card to remind you to have your new vent cleaned. One less thing to worry about! Thanks again! Webb Dickson - Owner"
Elizabeth C.
May 2018
As always, the service was excellent. The tech cleaned out a lot of lint (it was like snow!) which she did a great job cleaning up. She was prompt, efficient and very courteous (she is the same person as the previous 2 years). What a comfort to have such reliable service people.
Response from Dryer Vent Wizard of Middlesex-Essex
"I am so glad you were and continue to be happy with our service! Please remember that we pay a $25 referral fee if you refer a friend and they have us service their dryer vent! Just make sure they mention your name as the referral when scheduling their appointment. It is that easy! Thanks again! Webb Dickson - Owner"
Janet K.
Jan 2018
Kyle the technician was excellent - very professional, courteous, and competent. He cleaned and resealed the dryer vent, and installed a new exterior cover with dual flap. I thought it was pricey for the amount of work that was done and the amount of time spent doing it, but overall I was very happy.
Response from Dryer Vent Wizard of Middlesex-Essex
"Thank you for taking the time to review us and I am glad you were happy with our service! Regarding pricing I can only say that the total included a safety inspection(1 time fee), a vent cleaning, and a new vent cover. And the cost of service not only reflects the time the technician spent at your home but also the time spent by our scheduling people to set up your appointment, and the time spent dispatching the technician to your home. That plus being fully insured all contribute to the price you pay. And since we recommended moving forward that you only have your vent cleaned every 3 years, the $159 you pay in 3 years will average out to about $50/year for a safe dryer vent! Hope this information helps and please feel free to contact me if you have any further questions or concerns. And thanks again for your business, it is GREATLY appreciated! Webb Dickson - Owner"
Jon I.
Nov 2017
These guys were great. Very responsive, and came out quickly and did a great job. The technician Sean was excellent. Highly recommend for dryer vent cleaning.
Response from Dryer Vent Wizard of Middlesex-Essex
"Thanks for much for taking the time to review us. I am glad you were happy with our service! Thanks again! Webb DIckson - Owner"
Licensing
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FAQ
Dryer Vent Wizard of Middlesex-Essex is currently rated 4.8 overall out of 5.
Dryer Vent Wizard of Middlesex-Essex accepts the following forms of payment: CreditCard
No, Dryer Vent Wizard of Middlesex-Essex does not offer free project estimates.
No, Dryer Vent Wizard of Middlesex-Essex does not offer eco-friendly accreditations.
No, Dryer Vent Wizard of Middlesex-Essex does not offer a senior discount.
No, Dryer Vent Wizard of Middlesex-Essex does not offer emergency services.
No, Dryer Vent Wizard of Middlesex-Essex does not offer warranties.