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Propane Services of New England

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Propane Services of New England

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We are a gas service company, mainly focused on propane services such as tank, piping and ductwork installs. We also do residential service work on boilers, furnaces, gas water heaters and much more.

We are a gas service company, mainly focused on propane services such as tank, piping and ductwork installs. We also do residential service work on boilers, furnaces, gas water heaters and much more.


Cota & Cota Inc

4.43(
7
)

Cota & Cota Inc

4.43(
7
)
Customers say: Quick response
84 years of experience

Family-owned & operated. Uses subs for electrical, painting, building & other trades as necessary. Cost is determined by the job. Travel charges apply. Service charges may apply. Extra charge for after-hours service. Additional email: [email protected]. May contact through email.

"*DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS COMPANY.* They entered my house without permission and fraudulently billed me over $400 for an emergency after-hours service call that I NEVER REQUESTED. Reader, there was no emergency and they never even had the courtesy to call to check if there was or to request permission to ENTER MY HOME, at night, without my knowledge. This is absolute insanity - my house is in a quiet wooded area and the thought that I could have been there alone and men just showed up at my door at night, uninvited and unannounced, is frankly terrifying. I've been a customer for 10 years for my vacation home in Jamaica, but Cota & Cota has now completely betrayed my trust. Having stored my door lock code in their files after a prior (legitimate) service visit, they just let themselves in, did god knows what (again, THERE WAS NO EMERGENCY), and then sent me a $400+ bill. That is completely unacceptable, a grievous betrayal of trust and, by the way, illegal. Cota & Cota's excuse for why they did this isn't any better either - after being an auto-delivery propane customer for about 10 years, without any notice to me, Cota switched my account to COD, meaning I'd have to call them to request delivery. I had no idea, SINCE THEY DIDN'T INFORM ME OF THIS ILLEGAL CHANGE TO MY ACCOUNT (yes, that's illegal under VT law too), and then they didn't make a propane delivery to my house for 11 months. Well according to Cota, they just spontaneously realized one day that they hadn't made a delivery in a while and probably should have, so they decided that my tank must be empty, our heat must be off, and it was February so my pipes could freeze! They realized that would be 100% their fault, since they had illegally switched my account from auto-delivery to COD, but instead of calling to CHECK if there was a problem with the heat, they ran right over to my house at night, illegally entered my home and then billed me for an "emergency" after hours "call" that I NEVER REQUESTED OR AUTHORIZED. I wasn't there at the time (thank god), but I have a webcam in the house which shows a digital reading of the internal temperature in the house and could easily have let them know if there was a problem (there wasn't). Mind you, I only got this version of the story after about 6 calls to Cota to sort out the billing issue for the "emergency after-hours call". I was blatantly lied to by three different people before being transferred to Jason Terry, the manager, who then told me the "truth" (which I highly doubt is actually the truth). I won't even get into the very shady delivery of propane that they subsequently made, in which they had struck out the metered price on the delivery ticket and manually increased it by over 50 cents per gallon, but that certainly looks very suspicious to me too and we have reason to believe that the number of gallons billed were not actually delivered. Consider yourself warned, especially if you are an owner of a vacation home in their service area. We have to trust local service people when we can't be there, but Cota & Cota has proven that they do not deserve that trust and should be avoided."

Kristen K on May 2022

Family-owned & operated. Uses subs for electrical, painting, building & other trades as necessary. Cost is determined by the job. Travel charges apply. Service charges may apply. Extra charge for after-hours service. Additional email: [email protected]. May contact through email.

"*DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS COMPANY.* They entered my house without permission and fraudulently billed me over $400 for an emergency after-hours service call that I NEVER REQUESTED. Reader, there was no emergency and they never even had the courtesy to call to check if there was or to request permission to ENTER MY HOME, at night, without my knowledge. This is absolute insanity - my house is in a quiet wooded area and the thought that I could have been there alone and men just showed up at my door at night, uninvited and unannounced, is frankly terrifying. I've been a customer for 10 years for my vacation home in Jamaica, but Cota & Cota has now completely betrayed my trust. Having stored my door lock code in their files after a prior (legitimate) service visit, they just let themselves in, did god knows what (again, THERE WAS NO EMERGENCY), and then sent me a $400+ bill. That is completely unacceptable, a grievous betrayal of trust and, by the way, illegal. Cota & Cota's excuse for why they did this isn't any better either - after being an auto-delivery propane customer for about 10 years, without any notice to me, Cota switched my account to COD, meaning I'd have to call them to request delivery. I had no idea, SINCE THEY DIDN'T INFORM ME OF THIS ILLEGAL CHANGE TO MY ACCOUNT (yes, that's illegal under VT law too), and then they didn't make a propane delivery to my house for 11 months. Well according to Cota, they just spontaneously realized one day that they hadn't made a delivery in a while and probably should have, so they decided that my tank must be empty, our heat must be off, and it was February so my pipes could freeze! They realized that would be 100% their fault, since they had illegally switched my account from auto-delivery to COD, but instead of calling to CHECK if there was a problem with the heat, they ran right over to my house at night, illegally entered my home and then billed me for an "emergency" after hours "call" that I NEVER REQUESTED OR AUTHORIZED. I wasn't there at the time (thank god), but I have a webcam in the house which shows a digital reading of the internal temperature in the house and could easily have let them know if there was a problem (there wasn't). Mind you, I only got this version of the story after about 6 calls to Cota to sort out the billing issue for the "emergency after-hours call". I was blatantly lied to by three different people before being transferred to Jason Terry, the manager, who then told me the "truth" (which I highly doubt is actually the truth). I won't even get into the very shady delivery of propane that they subsequently made, in which they had struck out the metered price on the delivery ticket and manually increased it by over 50 cents per gallon, but that certainly looks very suspicious to me too and we have reason to believe that the number of gallons billed were not actually delivered. Consider yourself warned, especially if you are an owner of a vacation home in their service area. We have to trust local service people when we can't be there, but Cota & Cota has proven that they do not deserve that trust and should be avoided."

Kristen K on May 2022



Gas Leak Repair questions, answered by experts

In most cases, yes, it’s safe to light a gas water heater manually, but you should shut the gas off first, open a window, and let the space air out for about 10 minutes. Modern water heaters shut the gas off entirely if the pilot light goes out, but airing out the area beforehand is good practice and will ensure it’s safe to relight your pilot light manually. Just make sure you turn the gas valve to “pilot” before lighting. If the light keeps going out or won’t light at all, call in a professional.

Modern gas fireplaces are relatively efficient and don't burn excessive amounts of gas, especially compared to older models. A gas fireplace might use between 10,000 to 40,000 BTUs per hour; the total amount of gas used depends on the fireplace's size, heat output, and how often it's in use. To help keep your running costs down, consider using a thermostat and turning off the fireplace when not needed to minimize gas consumption

Yes, you can store a propane tank, whether it is full or empty. Remember that the container is contaminated with hazardous materials once it has housed propane, but as long as it’s properly placed in a well-ventilated, temperature-controlled space, a tank is unlikely to cause issues whether it is full of propane or not. 

Because of the potential danger associated with incorrectly capping the gas line that serves the gas fireplace, many people will choose to hire a professional to do the work. Some homeowners may choose to hire a pro to only handle the gas line for them. They then may attempt to remove the actual insert on their own, which is a challenging—but not impossible—DIY project.

While the line can't be removed, a pro can place a cap on the end to stop leaks. Contact a pro for a service call and speak with them about the related costs of either capping or removing the line altogether. Capping a gas line will cost between $75 and $150 while removing it will start at $250.

The Townshend, VT homeowners’ guide to gas leak repairs

From average costs to expert advice, get all the answers you need to get your job done.