"[Member Name Removed], I am sorry that you are dissatisfied with the overall experience with Peak Power Solutions. I would just like to point out to you and to future customers that the generator options are not in small print, they are on the same line as the scope of work and they are optional but highly recommended in order to keep your machine in good working condition. We did provide to you the option to have us remove these for you and refund you the money however you had declined that option prior to payment and start up of the generator. If the battery/oil warmer, fascia kit, and pad were removed, the estimate would not nearly be close to a 40% increase. In addition, that the quoted statement is in fact inaccurate, as that was never said at time of discussion. Peak Power Solutions strives to provide the best case scenario estimates however, sometimes (and unfortunately in this case) the time to get the work professionally completed did take longer than what was estimated for. Again, I am sorry you are dissatisfied, we will continue to take each customers recommendations and reviews into consideration as we move forward professionally."