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AV Appliance Service
Appliance Repair, Heating and Air Conditioning Service, Small Appliance Repair,
About us
Appliance repair company servicing the NY/NJ area. Most repairs are completed the same day. Specialize in brands such as Sub Zero, Northland, GE, kitchen Aid, Whirlpool, kenmore, Amana and more. For faster service please call/text us at 212-203-6541
Business highlights
Emergency services offered
17 years of experience
Services we offer
Refrigerator repair. Oven repair. Washing machine & dryer repairs. Stove repair. Dishwasher repair.Microwave repair. Regular work hours are from 8am-5pm Monday-Friday Extended hours are from 5pm-8pm Monday-Friday, 8-6pm Saturday
Services we don't offer
No Miele, Asko, fisher and pykel
Amenities
Emergency Services
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- PayPal
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 1
Assorted photos uploaded by AV Appliance Service
Reviews
4.7384 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 3% | ||
| 4% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 384 reviews
Ahmad S.
Oct 2021
Our 25 year old refrigerator\freezer stopped working. Called AV Appliance, on Wed, Robert came out next day and fixed it in 60 minute. We have used Victor (father) for our old window air conditioners and Robert (Son) for our old GE Monogram refrigerator/freezer numerous times and have been extremely happy with their services. AV Appliance is truly an A+ rated Repair Company.
Kyle S.
Jul 2021
Service was punctual, technician wore a mask, washing machine was fixed!
Cynthia S.
Dec 2020
Booked for appt 1-5 pm on following Monday. Never called, never showed up, When I called him at 4:50 he said he was running late, could get here maybe half hour or 45 minutes, so I cancelled.
Response from AV Appliance Service
"Sorry for the miscommunication, tech had to take baby to doctor in morning and made him late for the day, we did say we were going to be 15 minutes late which in these times is not too bad."
Mark N.
Nov 2020
They NEVER contacted me!
Response from AV Appliance Service
"We did not receive anything from Angie's, the system does not always send everything to our mailbox. You should have called for immediate response."
Raj P.
Nov 2020
Not good. He suspects it’s the transmission which costs $600. However he really didn’t check the real issue.
Response from AV Appliance Service
"You were not even there to see us do any work, it pains us to have someone say this without even being there we literally had our head under a 150 pound machine, we did say if you had someone prove us wrong we would give us a refund, not only are you tarnishing our reputation with baseless facts but you claimed fraud with your credit card to get money back, we will take this matter to court."
Tyrone E.
Oct 2020
Great, I was able to get an appointment same day and was forewarned that I was being squeezed into their schedule. Client came at the end of the window, but it was the end of the day so I began to think they wouldn't make it; but they did! Looked at the fridge, ran some tests, was able to get it going again, but gave their recommendation that the compressor might be on it's way out and would not be worth replacing on my 15 year old fridge. Very satisfied with the work and would call again.
Tony A.
Sep 2020
Work was done professionally.
Gabriel G.
Sep 2020
Excellent work Very good communication skill.Done in a very professional manner Overall straight A
Alan M.
Aug 2020
Great...Robert arrived on time. He was quite pleasant and professional and from the way I described the problem I was having he knew exactly what was wrong and how to fix it. He was here for about 20 minutes and I am very happy with the service and the results. Of course I hope never to have to deal with this situation again but if I did I would absolutely call AV again and highly recommend the company.
Roberta A.
Aug 2020
I am working with Av Appliance Service. Robert responded to my request for service and arrived at my house the same day I called him. He diagnosed the problem that I was having with 2 refrigerators. He arrived at my house early the next morning with the necessary parts and repaired both units efficiently and cleaned up before he left. I highly recommend him.
Haim A.
Aug 2020
He is very unprofessional. He doesn’t know how to diagnose properly. Sends the wrong information. Took hours to work on each machine and two out of the 3 repair’s remain open and Un repaired till now. Three weeks....! He keeps saying I am coming I am waiting on parts let me call you back etc. Scam artist is what he is because I paid 350 dollars and he is gone. Angie list isn’t what it used to be. He also put wrong address to get closer business to NYC while he is actually from NJ. Buyers beware of scam!
Andre C.
Jul 2020
It was truly a pleasant experience. Very respectful and timely with repair. Will contact again for any help
Nasser A.
Apr 2020
The technician was very responsive on the phone, within the hour we received paperwork necessary for our building’s insurance requirements and he was soon at our door. He examined the refrigerator and knew right away what the problem was and he had the available replacement part. He installed it and the refrigerator was back up and running and working again like new. I couldn’t recommend their services, professionalism, dependability and responsiveness enough. AV appliances is excellent and I wouldn’t hesitate calling them again and again for our appliance needs.
Max G.
Apr 2020
repair person claimed on the phone that he knew how to repair dishwashers, but when he was here with the dishwasher it was clear that he was only competent to replace the appliance.
Response from AV Appliance Service
"We have no record of doing any dishwasher whatsoever in past few days. You must have the wrong company, please remove review."
Lisa R.
Feb 2020
The work was done in a timely manner once necessary parts had been ordered. It was done very efficiently and they were very professional.
William C.
Dec 2019
Secured part quickly and installed.
Lee D.
Nov 2019
well to start with. but for the second time the repair didn't take. this review is maybe 6 months after the original service call. Actually the second. they replaced coils this time, first time it was compressor if I recall correctly. Same thing happens every time. works for 6 months and then slowly dies. Obviously a slow leak of some kind but I'm spending money replacing things and nothing is getting solved. I don't know what to say. Sucks.
Response from AV Appliance Service
"customer did say he was going to change review as it was completed to satisfaction after review was posted."
Ray M.
Nov 2019
It was awesome - so quick and painless, was done in 30 minutes or so. The tech was great.
Richard G.
Oct 2019
It went well we thought but today we discovered a gas leak. My husband & son in law are fixing it now.
Response from AV Appliance Service
"We regret to hear that this happened, whenever we do work on gas we advise there is always the possibility of a small gas leak and if it happens to let us know right away so we can return and fix it."
HOWARD S.
Sep 2019
My 5 year old Kitchen Aid refrigerator was making noise and things were freezing in the main compartment. Robert diagnosed the problem quickly and returned and installed the new part. Everything works fine now. Great job.
Dee M.
Sep 2019
All fixed. Took two visits and did not add to price to come back again. Knowledgeable and punctual. Would use again
John V.
Jul 2019
good fast and clean
Kate T.
Jul 2019
I echo an earlier review! Victor --the washing machine repair man--is a PRO! He came within the window arranged, telephoned 30 minutes earlier, left his shoes at the door, charged a reasonable amount ($80) for the house call (more of course) for the repair, diagnosed the repair quickly as the pump, and said he'd order the part, be back in a day or two. He was there the NEXT day, with a helper. This is a stacked washer/dryer and he and his helper took great care with the machines, and with cleanliness. Victor was a MASTER of experience and competence. He guaranteed his work for 90 days. The machine has been working nicely since. I hope to meet more repair folk like Victor--such knowledge and efficiency!
Howard S.
Jun 2019
They responded quickly and followed up. I was given a two hour window for the following days repair. I was also called when they were 30 minutes away. The two repair persons were able to quickly diagnose the problem and disassemble, replace necessary parts and reassemble in a timely fashion. Clean work all around. Therefore I would certainly recommend AV.
Susan F.
Jun 2019
Responsive and responsible. Owner is Robert, his father Victor serviced our old Whirlpool-- he "grew up" with the older appliances. Fantastic outcome, he knew immediately--checked the two options he considered might be the problem and within an hour, all was working 100%. Very thorough, respectful of the surroundings, cleaned behind the stackable washer/dryer of old lint/dust, and altogether straightforward. Terrific and honest. Not inexpensive, but didn't take me for a ride either. That's worth a lot!
Licensing
Insured
Licensed*
Trade License Number
1315321
Trade License Expiration
10/28/2025
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
AV Appliance Service is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 8:00 PM
Sunday: Closed
AV Appliance Service accepts the following forms of payment: American Express, PayPal, Financing Available, Check, Visa, Discover, MasterCard
No, AV Appliance Service does not offer free project estimates.
No, AV Appliance Service does not offer eco-friendly accreditations.
Yes, AV Appliance Service offers a 10% senior discount.
Yes, AV Appliance Service offers emergency services.
Yes, AV Appliance Service offers warranties.
AV Appliance Service offers the following services: Refrigerator repair. Oven repair. Washing machine & dryer repairs. Stove repair. Dishwasher repair.Microwave repair. Regular work hours are from 8am-5pm Monday-Friday Extended hours are from 5pm-8pm Monday-Friday, 8-6pm Saturday
No Miele, Asko, fisher and pykel