"They were friendly, prompt, and diagnosed the problem to a complicated system 2000 boiler."

"Fantastic job by Ryan. He came out during a blizzard and spent the afternoon fixing a pipe that had frozen in my garage during this cold spell. A+++ service - he was professional and friendly and answered all my questions and did a wonderful job in freezing conditions. Heritage is a pleasure to work with. They always call and are very responsive. I got a service contract with them after their first visit and they have been amazing at getting my reasonably new boiler running at peak efficiency and educating me on the operation and care of this high efficiency technology. Highest recommendation for them and their technicians!!!"

"The tech who did the work was awesome!!!!!
He was careful with my refrigerator, which I greatly appreciate.
He searched for the least expensive replacement parts and will bring them later today

I couldn't be happier with the entire service call from start to finish!!!

Highly recommend Gill's Appliance Service!!!
"

"Jim delivered the working computers and they appeared to be working.  He called regularly to check up on the working of the new build.  He installed new memory for my wife's computer and the operating speed has increased,  which was her main complaint.  He installed some new free virus scan, spam ware killer, and malware killers.  I hope he's correct about them solving all protection needs.

Just some side info... If you install XP Pro with SP3 or Windows 7, they make installation of your older Windows stuff impossible (they have snooper ware that verifies authenticity).  They sense a change of the machine signature and will not allow the old license to work.  This includes Adobe Acrobat (not the free reader, the full version).  We had to buy the new 2010 Windows Office (our stuff was the older version... time to upgrade).  They (your original stuff) will keep complaining about the wrong OS.  With Acrobat you have to call to get a new validation code based on the new machine signature, you have to explain you rebuilt the OS.  So don't blame Jim; its Bill Gates fault!

The bill was in line with what Dell and Geek Squad charges, but with Jim you get to talk to the real person who is working on your stuff."

"I had a lot of additional cost. It ended up at $1500. They only cleaned three, for the big deal. And then, I had a thing that they put in to make sure that the air stays clean. They said I had a humidifier on my furnace and they said that it had to come off. And then, they said you can get a much better one and then they kind of disappeared and they didn't talk about it or really sit down and have a conversation with me. I'm not even sure why they had to take it off or what they did."

"Company did a good job last summer with 3 bay windows, so I called them back when the rest of the windows in the house needed to be replaced. On the initial visit, I told the rep that I wanted the same windows as last year. He quickly found the job order and picked up the details of the window make/model/etc without any need for me to reinvent the order. The company had the opportunity to try to upsell me, as I asked them about replacement of the skylight in the bathroom. Refreshingly, they declined to do so and told me that it would be much better to wait until we needed to get the roof re-done, and to do the window at that time. As before, the first guy clearly explained the process: guy 1 to take the order and measure the windows, later follow-up visit from guy 2 to remeasure all the windows carefully before ordering their construction, and then a couple of months later, a follow-up call from their HQ to schedule the install. He gave me an approximate window for this scheduling call. It was a pretty broad time-frame because there had been an unusually large number of people needing custom windows. As before, everything went off exactly as the rep indicated. The install team showed up within a half-hour of the estimated time, and installed 11 windows without taking a break. They removed every scrap of rubbish, vacuumed thoroughly, and left the place as clean as it was when they arrived."

"NE Renovations is a general contractor whose network of contractors provided services to me as I was getting ready to sell the house.  The electrical service went very well with Mr. Martucci doing great work and advising me about things that did not need to be done.  I feel that he was a great advisor!
The flooring in the basement also went very well with the NE folks advising me about the best way to approach the installation.  Everything was perfect when they left.  I truly appreciated their workmanship.
"

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

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