Get matched with top masons in Brookline, VT

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"This company is fantastic. They went above and beyond what was required for a small project that I didn't have the time to do myself. It's so difficult to find good people to do these jobs, so I was really grateful for the fast, reliable, and high quality service. I would hire them again in a heart beat. They got right back to me when I initially made the request for service, and even though they said they were busy, they went out of their way to accommodate my request in a short span of time. They also communicated consistently and reliably when I messaged them about the project. This company gets my highest endorsement."

"Connor work was outstanding, I explained what I needed done and he and his worker did an outstanding job!"

"They did excellent work and the problem has been resolved"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"They were professional, called me the next morning and did the work within two days. They came back today when I noticed water in the basement last night and have been responsive thus far."

"Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue."

"Your home is not safe with this company. We had service done on 11/12/2025. I noticed that night that medical marijuana was missing from my bedroom. I am a cancer patient. I didn't notice anything else missing and didn't want to put someone's job in jeopardy in this economy. Today, I noticed that $150 was missing from my wallet. I didn't think to check my wallet when I noticed the missing marijuana because it was right by the front door. Who would steal that audaciously? I called the company to report what had happened. I was told they had "received my email a while ago about the medical marijuana and had been passing it around". I never sent them an email, and neither did my husband. Someone else had also been robbed in a similar way. I was transferred to the owner, Joe, who offered to reimburse me $100 "out of his own pocket" if I wanted to come to his office to get it. That offer was rescinded when I expressed my dissatisfaction with it. Nothing is being done. Protect your family."

"It was fantastic. They responded to my emails promptly. They came when they were scheduled. And the quality of their work was superb. Everything was spotless - not an ash anywhere, not one dirty footprint to be found. They moved stuff that was in the way and placed it NEATLY out of the way. The pellet stoves were immaculate. I can't see inside my chimneys, but from the looks of everything else, I'm 100% confident that they did an excellent job in there too. I'd hire them again in a heartbeat!"