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Formal Complaint Against: Beacon Services and Appliance Heat & Air To Whom It May Concern, I am submitting this formal complaint regarding Beacon Services and Appliance Heat & Air, whom I hired to install a new air conditioning system, including a condenser and air handler, at my residence. ...

If you're looking for this type of service, don't look any further. IMO this company is the best in New England. We have used their services for hot water heater and gas dryer installs, and now ductwork cleaning. Ben and Dominic did a great job and were very conscientious of our home while...

They are busy this time of year. Still made time for our water heater failure service call. Great team.

We had used them to do an oil burner tune up at another house, which went very well. This was a different location and different guy. This tech seemed competent enough, though when he put the system back together the thermocouple stopped working (the pilot light would not stay lit). He replaced...

Bernie and team were great (and fast).  We had a couple of quotes before the work began and although it wasn't the least expensive (or most expensive), we felt most comfortable with Bernie.  He communicated every step of the way and let us know exactly what we needed to do and by when.  We have...

During a routine furnace check, our technician told us that our ducts were filthy and causing us to go through furnace filters too quickly well as making the  furnace work harder than necessary. He recommended a duct-cleaning service that was going to charge $500-plus for the job, but Angie's...

I am a first time customer of Boston Standard... I had one immediate issue to fix (no heat in one zone) and had also requested quotes for possible future service and new installations. Jeff was very prompt, polite and professional. He was very quick to determine the problem and fix it. He...

Showed up on time -- plumber and helper. Stuck with the job until it was complete ( replace all old galvanized pipes). Used them again when the hot water heater gave out several months later. (I was not present for that job). They did not bring the equipment to remove the old heater to the...

Firstly, I wanted to say that there are a number of family members and locations for this business throughout VT and NH. I have entered the headquarters which is in Perkinsville VT. There is a second office in that town and I don't know which was responsible. I was allotted $17k for a fireplace...

Made appointment for gift certificate oil change. All was friendly til I showed gift card. Go out into rain for registration so we can log you in to our system. Told them reg was on passenger seat and could they log me when they bring in the car. No, we can't. Went out into rain. Please...