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"A crew showed up within the hour and immediately assessed and estimated, then went to work after I got the insurance OK.
It took several hours to tear out what was necessary, not only due to the extent, but because they were thorough and ensured that what they removed, both anticipated and unanticipated, was indeed necessary. I appreciated that. After they set the machinery to dry the infrastructure, I didn't have to clean up after them. Only had to hose the sidewalk from all the wet flakes of drywall that was removed. The crew did not slack off, nor were they surly. At a time when I'm trying not to stress out badly, their professionalism was welcomed.
A few days later when they removed the machinery at their estimated time, Jerry and Billie left only after they ensured the machines were no longer required.
My insurance sent another firm to perform the restoration, but had they sent the Burke ServPro for that I wouldn't have worried at all. [The new restoration company appears fine so far, too, but as it is ongoing, we'll see.]
Thanks, guys, for making a stressful event less stressful - that is almost as important as the quality work.
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"CSI was flexible and was able to schedule a home inspector the day after I got a bid accepted on a house. The inspector, Patrick, showed up on time and the inspection took about 4 hours. Patrick was responsive to any questions I had by email or live during the inspection. My one recommendation is that I requested a pest, mold, radon, and home inspection. It would be a better heads up if they explained that they sometimes outsource the radon inspection depending on availability of radon inspectors. Also, they can explain a bit more for new home buyers what is involved with a mold inspection. Patrick ended up just eyeing whether he spotted any mold. Because he did not see any mold, we did not have to pay extra for mold samples."

"Bill and his helper Christian arrived to the house after our puppy made a mess on our carpet, they were able to remove the pet stains, and high traffic areas that other companies couldn’t remove. We are very pleased."

"I had an overall great experience, they were very clean and neat. They completed the work quickly and around my schedule. I was highly recommended by a co-worker and they were everything they have mention to me. I will be recommending them and he will be back later this summer to stain and seal my deck.
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