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"If I could give Prolawn Lawncare zero stars I would. I hired Prolawn after firing TruGreen (another terrible service provide like so many in Northern Virginia). Prolawn was my service provider for just one season because of the incompetence of their office team and management/ownership. The technician I first met with had 25 years of industry experience and was quality focused. He was the reason I hired Prolawn, with the expectation, the technician that I met with would provide the service each time. The office staff said it would be no issue to have this technician assigned to my account, however several times early on in the relationship, a different technician that had never been to my property performed the service. So as you would expect, roughly 35% of the yard was not being serviced. In addition to Prolawn not honoring their word to schedule the same technician for each scheduled service so I would be assured 100% of the service was being completed each time, they had the incorrect sketch of my property. The incorrect sketch led to 35% of my property not being serviced each and every time a different technician performed it. And by the way, Prolawn was charging me 100%. I went through 3-4 iterations with Prolawn to correct the sketch, the technician came out to my property again, etc.. I thought the issue had been corrected, but to no avail it wasn't fixed. Last week I went through another iteration with the office staff to correct the sketch because the 1st service they provided this year (March 2021) was incomplete and again done by a different technician. This time the incorrect sketch only led to 20% of my property not being service, but once again, charged the full amount. Last week I tried working with the office team to correct the sketch once and for all and requested the technician and person responsible for updating the property sketch visit my property. I was told they would schedule it next week. This morning I received a call from someone on their office team "respectfully" declining to provide further service after speaking with management/ownership. Prolawn provides weed and fertilizer treatments, this isn't rocket science, but due to the incompetence and the ineptitude of the office team to get a simple property sketch correct, they will no longer be providing service. In general, this is the state of customer service today and small businesses like Prolawn that are owned/operated/managed by fools. Providing good (not even great) customer service, just enough to keep a customer is not difficult, but this is the result when the company is led by clowns."