Get matched with top plumbing and heating pros in Broadlands, VA

"The contractor sent to my house was NOT a licensed electrician. I was told a free quote was 39.99, that turned to 59.99 when I got the estimate and it was waaaaaay over priced and then wanted me to pay a fee to get a warranty for their work! I would have expected a warranty on his work should have been given to me! I needed the job done right away, he was pleasant and courteous but never again with this company."

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"Great job. Technician was solid, professional & friendly. Resolved the issue efficiently."

"They are very informed about systems throughout the house and are active educators for their clients for MAINTENANCE and saving money! The family owned business is impressive, as their son is ALREADY a JOURNEYMAN in both plumbing and I believe soon to be HVAC expert as well. They are serious about their knowledge and offerings. - Erin Fussell"

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"We had an absolutely fantastic experience with X&M Heating and Cooling! From start to finish, Richard was beyond responsive, professional, and genuinely a pleasure to work with. You don’t always expect replacing major home systems to feel stress-free, but Richard made the whole process smooth and even enjoyable. They replaced our AC/Furnace (Condenser, Coil Pack, and Heater) as well as our hot water tank—a big job—and the crew knocked it out of the park. Everything was installed with care, attention to detail, and a clear pride in their workmanship. Richard took the time to explain what was happening every step of the way, which gave us total peace of mind. What stood out most, though, was the responsiveness. Whenever I had a question, Richard was quick to answer, patient, and genuinely friendly—it felt like working with a trusted neighbor rather than just a contractor. If you’re looking for a team that does top-notch work - don't look any further."

"I hired them for moving my treadmill from one room to another.they did the job very well and provided an excellent service"

"I like them very much. They usually come when they say they will. The people who come are knowledgeable."

"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."