
Serving Birchleaf, VA and surrounding areas
In business since 1995
Emergency services offered
Credit card accepted
"Replacement was fine. Issue I have is with the ownership and discussion I had with them regarding warranty for the ridge cap. I had a cobra ridge cap installed by this company after a windstorm cane through. During the process I had asked, and was told, that the cap came with a transferable warranty (which is great because this is not our forever home). Installation went fine and at the end was told the owner would provide warranty info. I inquired several days later and was told they would get me the warranty paperwork. After several weeks I contacted them again as I had not yet received he paperwork and was told that the company (USA Gutter pro) would honor their work but GAF no longer warranties this product. Was also told that "lawyers were drafting" paperwork for warranties and that it would be sent to me upon completion. That was around April 2016. I contact via this site the company asking if the lawyers were still working in it 6 months later (was sent Oct 17th)...nothing. I am now writing this review on Nov 19th. In the end I don't really care about the warranty I am disappointed that a company would say one thing and either (1) not follow though on what was agreed, or (2) not be 100% truthful in things. My point in all of this is if they would have said from the beginning that this product is not warranties I would have still had the work done and not really cared...but since I was repeatedly told one thing that never happened (oh, and I never got a call/email outside of Angie's list...and that was because I wrote first...) I am writing this review."





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