"The gentleman that they had come to clean the carpet, Ross Hardwood was very professional and did an excellent job."

"The tear in the carpet was repairable and looks better than it did. The carpet is old so the seam will be seen but overall good job."

"These folks helped me out at the last minute...I called at 11am and they were there by 2pm! Very courteous, thorough and professional...they even cleaned an area that needed it that wasn't part of the room I hired them for! Without being asked....just...done! Even though they squeezed the job in they took their time and used every trick up their sleeve to clean a carpet that hadn't been cleaned in 20 years!! Can't say enough...couldn't be more pleased! Will definitely use them again"

"The price was completely out of our budget -- despite what we stated we were able to pay. Additionally, we received 3 other estimates that were 40% cheaper that what Empire could offer AND included materials to cover our problematic stairs -- which Empire suggested staining to match the laminate."

"Great customer service and work was done in shorter time than I expected."

"Very good service overall. Prompt, attentive, good quality carpet installation. Only fault was some installers not always good about mask use as a COVID precaution"

"I enjoyed working with them as they were very friendly and informative. They did a good job at stretching the carpet but the cleaning part could have been done better. ( I think they had a malfunction in the cleaning machine."

"The carpet cleaner who came two days later wanted their phone number because they did such an exceptional job repairing my carpet."

"Tyler is the best. He is very interested in what the customer wants. He has done carpet and linoleum in my house and he even did wallpaper in a few rooms. If there is a slight issue, he will fix it. I am more than pleased with his work!"

"James & Scott did a great job, I've already booked them to come back to clean & stretch my family room carpet after the holidays!"