
Serving Willard, UT and surrounding areas
Approved (Corporate)
In business since 2000
Emergency services offered
Credit card accepted
"After making an appointment at Home Depot for an estimation on a new furnace and AC a representative came to my house and showed me different furnace and AC options to choose from the Train models they were selling. When the installers came they installed a damaged condenser pad and I made them replace it. They took compost from my compost pile to try to level the condenser pad and it has settled now and is not level. They routed the 3" intake and exhaust white PVC pipes where I hit my head on them. The pipes could have been routed differently, with some thought and a little effort, to avoid that hazard. Then the coolant leaked out of the copper tubing at the condenser the first week it was in service and I had to wait until Monday for a service call for repairs. In the mean time the agent I spoke with was trouble shooting over the phone and making up a story as to what "my" problem might be and I would have to pay for a service call because it was Sunday. Next a small fan motor was making a horrible noise and had to be replaced twice before the noise level was improved. I say improved because it still is noisy and there is a whistling sound too. I suppose that may be why they call it a "Train". Because of poor quality instillation they had to come back and seal the metal duct work around the furnace that leaked air. They also came back to put foam around the PVC conducts where they exit the house because outside air was came through the space around the pipes. It has been a NIGHTMARE dealing with Comfort Solutions, never again! FYI make sure the installers ask if they can use your bathroom. One of the guys used the bathroom to defecate and didn't turn on the fan and "didn't wash his hands". How do I know? The sink was dry and the fan was not on when I checked after I saw him exit the bathroom. Not to be redundant but "NEVER AGAIN""
































